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03-06-2012, 09:57 PM #1
Petition Asking AT&T to Change Unlimited Data Throttling Policy Gaining Steam
The movement to curb AT&Tís throttling is gaining steam.
A man won an $850 ruling against AT&T in small claims court last week, and the man who helped represent him even posted a nice guide on how to levy your own small claims suit against AT&T. Now, Jane Foody, a physical therapist and AT&T unlimited data customer has started a petition on Change.org.
As of this story 57,413 people have signed the petition below:
Stop throttling the data speeds on plans with unlimited data!
I just signed the following petition addressed to: AT&T.
Stop throttling the data speeds on plans with unlimited data!
Dear Mr. Stephenson,
I demand that you immediately stop throttling the data of customers with unlimited data subscriptions. Customers retained unlimited plans because they were promised unlimited data. Slowing their download speeds by up to 99% effectively prevents mobile internet users from using their mobile devices for anything but the most basic of uses.
Your data throttling, which takes place without due process, clearly violates the spirit of the agreement your customers entered with you. Even worse, in many cases it appears that customers have received warnings for using too much data when using 2 - 3 gigabytes of data per month -- as much as the two tiered data plans AT&T now offers. AT&T has proven itself to be a bad-faith actor with respect to its customers again and again.
It's galling that in the face of criticism for this policy, AT&T has repeatedly blamed its customers for using too much data! Instead AT&T should look at its persistent failure to invest sufficiently in its own networks while selling data plans for which it couldn't provide adequate service. In fact, your company just threw away $3 billion it could have used for network expansion on a failed attempt to buy T-Mobile.
If the public is to have faith in your word as a company and as a brand, it is imperative that you stop throttling customers' data on unlimited plans today.
Sign the petition, file your own lawsuit, do what you feel inclined to do. Maybe if enough people make enough noise AT&T will actually act like it appreciates its customers for once.
Click here to sign the petition.
*Thanks to Jane Foody for her cooperation and her fiance Jimm Cobb for the tip. More info and interviews to come soon*
03-06-2012, 10:00 PM #2
03-06-2012, 10:10 PM #3
03-06-2012, 10:11 PM #4Please understand
03-06-2012, 10:15 PM #5
Tooo bad, i don't have unlimited plan. Or else i would sign the petittion...
03-06-2012, 10:21 PM #6
I am completely against AT&T throttling data but technically didn't you unlimited data users only sign into a 2 year agreement with them? So if you are no longer under contract aren't they allowed change the terms as they are not legally bound to you and you are not bound to them. If you are unhappy with your data being capped or slowed then head over to Sprint for unlimited data without throttling!
03-06-2012, 10:23 PM #7
I tried complaining about this sort of operation here in Australia years ago and got nowhere.
Now the yanks are complaining and making a big fuss about it.
I hope it gets heard over here too and people start complaining about it.
Unlimited is suppose to be unlimited WITHOUT LIMITATIONS, thats why its called UNLIMITED.
My home ISP changed their plans last year and I have an actual unlimited plan. Now we all need to complain and get mobile ISPs to do the same.
03-06-2012, 10:36 PM #8Whatever
03-06-2012, 10:51 PM #9
Need I remind all AT&T customers: you agreed to this.
Section 6.2 of the Wireless Customer Agreement:
Accordingly, AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network[.]
We may, but do not have the obligation to, refuse to transmit any information through the Services and may screen and delete information prior to delivery of that information to you.
Best of luck to y'all.
03-06-2012, 11:00 PM #10
Would love to sign it but unfortunately I don't have unlimited dataiPhone 4 iOS 5.0.1 JB
03-06-2012, 11:06 PM #11Whatever again
And you said Need I remind all you AT&T customers. Who are you? Mr. Cool
Last edited by done1234; 03-06-2012 at 11:12 PM.
03-06-2012, 11:06 PM #12
Hindering and getting no data are two different things. Hindering you are still getting unlimited data but at a slowed rate. Stopping is not getting data at all after that point of 3GB.
They have not really cheated anyone that actually reads the things they sign and agree to. And yes I read a great majority of the TOS I sign because they get tricky.
He didn't get it from a random site. It is right on ATT's site. direct link to that section: Wireless from AT&T. Are The Intended Purposes Of The Wireless Data Service%3F
Whole TOS page: AT&T Wireless Customer Agreement - Wireless from AT&T
Last edited by Cer0; 03-07-2012 at 12:00 AM.
03-06-2012, 11:28 PM #13
good! i deserve what i pay for! although i havnt been throttled before.. and i used 10 gigs last month:P
03-06-2012, 11:53 PM #14
When your 2 year contract is up and you re sign a 2 year contract it is the same contract as the previous 2 years. That's where the term grandfathered in comes to play. So as long as they allow grandfathered unlimited plans then they should stick to same criteria as the initial singing. I know he small print allows change but that isn't good business as everyone sees
03-07-2012, 12:44 AM #15
At this point apple should be ashamed to even be involved with AT&T. That company has been ******* up performance of apple products since the release of the first iPhone.
03-07-2012, 04:54 AM #16
Just got my first message. It said I was in the top 5%. I think is was just a friendly reminder reminding me that my two year agreement is up in June(Thanks Apple for making the 4S not as appealing as your other updates). So I think AT$T is doing me a great service by letting me know that it's time to move on and not have to deal with the dropped calls everyday. I have only used their crap service because of the unlimited data. If that's gone, why stay?
And for the guy(Lets call him Mr. Obvious) that works undercover for AT$T who keeps pointing out the TOS agreement. We all know that already. So enough already. It's a forum to speak our minds and vent our frustrations.
03-07-2012, 05:33 AM #17
03-07-2012, 06:59 AM #18
Who says limiting the speed is contractually acceptable? Unlimited data was sold under the premise of the same wireless service for everyone with the exception of specific price points changing how much data usage you could have at what price. Those contracts had no indication of differentiation between data usage and the speed of transmission. That's like saying that when the bumper to bumper warranty that lasts 5 years/50,000 miles expires the maintenance warranty that lasts for the life of ownership is now expired.
Where in the contract does it say AT&T will be targeting specific demographics? Because they do. AT&T is effectively discriminating against groups. Descrimination is not always a bad thing but in this case AT&T is punishing people that bought a service for the express reason it was offered. Why would anyone pay more for something that is not offered? This was and is a deceptive business practice.
If you had a lawyer on retainer for his/her use if/when you required their services (100% of their time if necessary) only to have him/her say, "sure I'll help you, but not only will I only give you a maximum of 10 hours a week, you must now pay extra fees for said services", would you call that acceptable?
Where in the contract does it say AT&T can and will have a contract with you that in good faith will not target you out and limit the good faith understanding of what "unlimited data" actually means? It doesn't.
A good faith understanding is, in this case, also a contractual agreement. Precedence & patterns of behavior are also factors in becoming a contract and honoring a contract.
I wouldn't bet my life that a class action is not possible just because it was in the initial contract. Poor, improper and deceptive business practices can void or at least compromise aspects of a contract. Finally, just because you sign a waiver when you are about to bungee jump off a bridge does not stop you from suing the people you just gave the waiver.
Negligence, deception and lies are usually frowned upon in the legal system. The fact that you are dealing with a large company just means they have more resources to grey the issue and fog up discourse.
Signing the petition will likely have a bigger impact on AT&T if you are a customer, however I see no reason why non-customers couldn't sign the waiver. The additional voices will add to the discourse and may help to make this (or keep this) a national headline.
If you are not an AT&T wireless customer (or you don't have the "unlimited data plan") you can still sign the petition.
Last edited by GeoffS4; 03-07-2012 at 07:44 AM.
03-07-2012, 07:37 AM #19Whatever again and again
But any way I'm glad you find it amusing that companies can change or word contracts to screw over the customer. Really I believe you are just one to find arguments to fight by surfing comments (CNN comments surfer), why would you try to protect a company that is really not doing it the correct way (if your going to take something away from your customer, give a discount or let users out of the contract for free). Do I believe I should get all the internet I want on my smart phone, no but I definitely should get that 5 gigs at a normal speed that unlimited was suppose to be. I have always known unlimited on cell carriers really didn't mean unlimited, 5 gigs was that cap but if they could handle it they would give you more.
No where is it advertised we have the slowest network join or network, no they advertise that we have the fastest network and look at our coverage map.
And like I said it's been posted on all the iPhone web sites, it's just a repeat of the same crap.
03-07-2012, 07:40 AM #20
As I said somewhere in one of these endless threads on the subject; it isn't the fact that they are throttling but the reason behind it. If they were doing it because their network was over-loaded at the time than that would be understandable. They are doing it for no other reason but to "limit" the "unlimited" plans. Sure, you may continue to use data with out overages but at the throttled speed it literally becomes useless.