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11-13-2011, 12:51 PM #21
In my area the service is great and if I need customer support I can just walk in and get a replacement on demand. Once in a while they mess up and give me more than I bargained for. I love AT&T.
11-13-2011, 09:49 PM #22
If AT&T has the lowest complaints then I would hate to see what the other carriers are like cause AT&T sucks and I was seriously thinking of dropping them
11-14-2011, 12:56 AM #23
AT&T + NYC = sucks, I have 3 months with AT&T, I switched from Tmobile I used to have better reception and NO DROPS CALLS
11-14-2011, 10:07 AM #24
T-Mobile, which I have for personal cell service, has always provided the best customer service for us. When we have a problem, we make one call and it is fixed. The hold time is usually under 30 seconds, unless there is a massive problem that is affecting everyone.Calling AT&T, which we use where I work and I manage, so I get to be the one to call, takes at least 3 calls, each with a hold time of at least 10 minutes.There is a major difference here, so you can see why I don't quite buy into this report.