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If you need a hand from Apple in getting your iDevice repaired and back up to speed, you may soon be able to have your gadget serviced without even having...
08-31-2011, 09:17 AM #1
Remote Diagnostic, Repair Tool May Be Coming to iOS 5
If you need a hand from Apple in getting your iDevice repaired and back up to speed, you may soon be able to have your gadget serviced without even having to leave the comfort of your home. According to reports surfacing Wednesday, Apple is supposedly hard at work on a forthcoming remote diagnostic tool that would connect an "Apple specialist" to your iDevice wherever you are.
It is believed that Apple staff have been briefed on this web-based remote diagnostic tool, which is thought to be completed and ready for introduction, possibly as soon as this fall when iOS 5 and the iPhone 5 are released. The system reportedly works by directing a user to a unique URL, which you would access on your device.
Should this report prove accurate, the arrival of a remote diagnostic tool will be every bit as helpful to the Apple community and it will be efficient and cost-effective for Apple. Having the ability to remotely assess, diagnose, and, hopefully, repair an iDevice will be an expedient approach to troubleshooting for Apple. That is, if an iPhone, for example, can't be quickly serviced by an Apple specialist from afar, a mail-in return for factory repair can be initiated faster than it likely would have been otherwise.
Additionally, any and all repair-related information gathered remotely from your device will be logged in Apple's system so that an Apple Store representative will be able to quickly address your situation should you have to take the device into a nearby Apple Store.
08-31-2011, 09:20 AM #2
Um and of course the question comes I'n mind if they notice your jailbroken they just won't help you and I'm sure this is a better way for apple to see who is really jailbroken.
08-31-2011, 09:21 AM #3
08-31-2011, 09:33 AM #4Good thing jailbreaking is legal.
08-31-2011, 09:47 AM #5
08-31-2011, 09:48 AM #6
I would guess no, it still voids our warranty.
08-31-2011, 09:50 AM #7
08-31-2011, 09:58 AM #8
08-31-2011, 10:21 AM #9
i think we are all in the same boat on this. first off, if you can jailbreak but you can't post on modmyi or use google to search and find what ever problem you are having then first fix your ability to fix something that the genius bar could probably do with a simple google search anyway, second, just because jailbreaking was deemed legal by the government doesn't mean apple is required to provide assistance to jailbroken devices esp. if they say "well it appears the jailbreaking process fouled something up, we can't help you." in which you would then be hard pressed to prove otherwise but by doing so you'd probably end up fixing the problem anyway.
08-31-2011, 11:05 AM #10
As an iOS Administrator, this functionality would be truly priceless if adapted for business use. I'm more interested to see a remote management service that would be available to enterprise customers where I can remote into their devices and provide immediate support across the country. No value could be placed on this native functionality.
08-31-2011, 11:28 AM #11
08-31-2011, 01:27 PM #12
Jailbreaking is legal but not in the terms and conditions of apple. So if Apple knows your device is jailbroken your warranty will be void right away and they will not fix your phone never ever. In other words its good for Apple to spy on you. Another antitrust issue.
08-31-2011, 01:34 PM #13
09-01-2011, 08:44 AM #14
Here is an example: we all know the proximity sensor is a problem on the iPhone 4 which causes the screen to turn on sometimes during phone calls which then sometimes causes our cheek to press the End Call button or do other things. No matter how jailbroken or modified your phone is, that proximity sensor was still busted from day 1 even before your phone got into your hands so they would have to warranty that issue.