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We have an exclusive leaked copy of the AT&T customer service protocol for tomorrow's white iPhone 4 launch. The document contains a list of "Critical Must Knows/Dos for Local Dealer...
04-27-2011, 07:11 PM #1
*EXCLUSIVE* ATT Internal Memo, White iPhone CSP - On Sale Tomorrow
We have an exclusive leaked copy of the AT&T customer service protocol for tomorrow's white iPhone 4 launch.
The document contains a list of "Critical Must Knows/Dos for Local Dealer Locations." The highlight of all this confidential information is the fact current iPhone 4 users still under the 30 day BRE policy can exchange their current black iPhone 4 for a brand new white one. The exchanged device must be "in like-new condition with no visible damage." Of course any restocking fees apply.
The white iPhone 4 will retain the same price points as its black bretheren ($199 and $299 for new activations, $449 and $549 for early upgrade and finally $649 and $749 for no-commitment purchases).
Other notables include:
Due to the unprecedented demand for White iPhone 4, our inventory is running low. I cannot guarantee there will be product available
- Customers are not allowed to holde spaces in line for any additional customers
- Newly arriving customer should move to the end of the line (duh?)
- Determine the number of customers in line for white iPhone 4 and coordinate this with the available invetory on hand If there are more people in line than available inventory, infrom customers of the following:
Here are all three pages of the ATT CSP:
Sources:Internal ATT Document
Last edited by Phillip Swanson; 04-27-2011 at 07:03 PM.
04-27-2011, 07:16 PM #2
Hey wait a minute....waaaait a minute.
I thought the upgrade price was the only price that went up by $50. Why is the No-Commitment pricing $50 higher as well? That doesn't make any sense.....isn't the retail $599 and $699 for these phones from Apple?
04-27-2011, 07:20 PM #3
No, thank you...I like black
04-27-2011, 07:23 PM #4
It doesn't seem to me that they are informing employees to make customers wait in line only to find out there is no white iPhone 4's left in stock.. It looks like they are counting the line and inventory to try to help people out so they don't waste their time.... Although buying an iPhone 4 right before the iPhone 5 will be announced in summer seems like a waste of someones time too.
04-27-2011, 07:27 PM #5
"AT&T Proprietary & Confidential. Not for use or disclosure outside the AT&T companies except under written agreement"
my question is who signed this off to be used outside of AT&T? xD
04-27-2011, 07:40 PM #6
As much as I'd love a new white iPhone 4 way too late on this one Apple
04-27-2011, 07:46 PM #7
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04-27-2011, 07:57 PM #8
Hmm drop over 300 bucks for white iPhone or drop about 170 for conversion kit....
04-27-2011, 08:02 PM #9
04-27-2011, 08:02 PM #10
I waited for the white one but finally gave up in Jan and just grabbed one.
Ahh well. Hopefully now they have the "science" of coloring figured out with the new design they will have white ones ready for iPhone 5 launch.
04-27-2011, 08:21 PM #11
04-27-2011, 08:25 PM #12
04-27-2011, 08:29 PM #13
We have to remember "we" at modmyi are not the target target of sale in the months before summer, the truth is this is probably a sales trick for apple to sell more in a time numbers usually drop the average person in the market for anew phone dont do research and only see a new iphone and go upgrade.Yeah, you'll be the coolest person in the room when you pull one out and show it around, but that gets old fast when three other people have them and one person somehow has one that glows in the dark.
John C. Dvorak
The American columnist and broadcaster in article 'Rethinking the iPhone' in PC Magazine.
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04-27-2011, 08:33 PM #14
It should read "For Sale" not "On Sale". The prices are full prices.
The Following User Says Thank You to CaptainChaos For This Useful Post:
04-27-2011, 08:36 PM #15
I guess life just gave Apple some lemons, and instead of burning our house down with the lemons, they decided to turn those lemons into apples. Wait...
04-27-2011, 08:50 PM #16
I can compliment it with my white iPad. :P
04-27-2011, 09:03 PM #17
04-27-2011, 09:18 PM #18
$749? Wow. I checked on apple.com and the no commitment price is $699.
I want the white one but I'm not spending that much for a phone. I'll stick with the black one and buy a white iPad 2 w/ 3G.I Take Three L's To The Head...Love, Live, Life then I'm Dead
04-27-2011, 10:45 PM #19
04-27-2011, 10:46 PM #20
FYI - it's available now via AT&T Premier Website. I just placed my order. Schweeeettttt!!!