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bestbuy has the most crappy customer service and computer warranties are BS...
12-03-2010, 07:59 AM #81
bestbuy has the most crappy customer service and computer warranties are BS
12-03-2010, 08:12 AM #82
What I want to know is, 1 was the box sealed when he got it (thinking it might be a store employee stealing them. 2. why doesn't he just dispute his credit card transaction? Surly he didn't pay cash for that...
12-03-2010, 08:25 AM #83
12-03-2010, 09:12 AM #84
He shopped it around to other Best Buys to make it appear that other stores had the same problem. He's lying and got caught. Serials didn't match so they didn't take it back. Suck it up man and scam someone else!
12-03-2010, 09:45 AM #85
People are thinking this is an open box because there was no mention of opening the plastic, and the guy also said there was no power cord. That, plus I don't think any of us can imagine Apple packaging a demo model in the same box as a retail unit. It's either that or a scam...and I think we're all leaning towards scam, it's just got to be proven out who the scammer really is.
I can understand the guy's frustration, especially after taking it to his son at college and not being able to get it to work, but expecting to get a new one? In a TV interview? Really? Talk about brass ones....
Best Buy's loss prevention department needs to get a handle on this one and get it solved...there's some sort of an issue here, but the bigger problem at hand is a customer service issue, and he's taken it on TV to try to get it solved. That's bad publicity for them. It should already have been solved at the store level before this, even if the store manager had to call someone above him to get some sort of approval to satisfy the customer.
Someone kick away my soapbox...
12-03-2010, 10:22 AM #86
As an example, I had a klipsche sub woofer that went out, which I had purchased at the local best Buy. It was under manufacturer warranty so I called them. They told me that they had a deal with best Buy since there was no klipsche store within hundreds of miles of my location and that I can just take it in and swap it out. The people behind the counter at Best Buy all said this couldn't be done. It took me three trips back and calling corporate, but they finally did it. Was I peeved? You bet. Do I deserve to be refunded and given free prizes for my "trouble"? I think not...
I do agree, however, that this shouldn't have been allowed to escalate to this point. My girlfriend is a manager at a Best Buy and was telling me that anything under $1000 is worth just fixing the problem since it is definitely not worth taking to court.
Last edited by sziklassy; 12-03-2010 at 10:22 AM. Reason: Automerged Doublepost------------------------------------------------------------------------------------------------------------------------------------------------------------------
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12-03-2010, 10:33 AM #87
When I read the line that said he want's an free iPad + 800$. He's an scammer.
12-03-2010, 10:40 AM #88
As much aS I want to think he's a scammer, it is just as likely his son is the scammer. He gives the iPad to his son and his son magically finds out it doesn't work. Instead of going to his dad about it he tosses it against a wall, etc first. Bets are that he's using his dad to make the scam seem more legit.
12-03-2010, 10:48 AM #89
Well I must state this about Best Buy.
When the iPhone 4 came out Otter Box designed an Otter Box Defender case for it.
Best Buy were selling it in Red, Blue, and Black when OtterBox themselves were only selling the Black and they did not have them in any other color.
I have compared both one from OtterBox and Best Buy and I cannot see any difference.
I belive Target was selling the Ipad $100 cheaper than any other company and Steve Jobs stated that they were not an authorized reseller.
These companies are getting black market or really good knockoffs from somewhere.
So is Best Buy capable of scamming I would have to say YES!
12-03-2010, 12:34 PM #90
Never worked at Best Buy but I did work at an Office Depot part time. Some things we got where dummy units but the box was normally a white one and had a sticker saying it was a dummy. If you looked the SKU up for it it came up as .01 so that would have been a red flag. Most display items where real working units and when we did sell display items the box and accessories would be brought from lock up and the unit taken off display and boxed up in front of the customer.
Also electronic stuff was in lock up and required a manager to go in and get it, it wasn't out of the floor.
When we had laptops returned the cashiers would call one of Tech guys to verify that everything was there and worked. From there it got a label, set in a buggy for those items to be taken to the back and put in the cage, then shipped back to the manufacture, we didn't resell them
One last thing to add. If I was a BB employee and some how was able to get a box unit I would destroy the original box or toss it in the box compactor(we had one at office depot) that way you don't have to worry about someone coming back with a fake return. When inventory time came and they were one short it looks like either a check in miscount when the product arrived or a cashier put it down, looked away and someone ran off with it. Still would have to be bold to do all that
Was this an open box unit or sealed? Does BB print the items serial number on the receipt?
I can see both party's sides on this. Although the guy is crazy to be asking for a freebie. If BB doesn't use fake displays then it becomes a little more questionable how they got in there.
Also why would someone get mad and toss a $500+ device against the wall because it doesn't work, while risking it breaking and voiding any possibility taking it back. I'll have to go back and listen but I thought he said BB called and left a message for him. Why didn't he play it for the reporter and have it aired? No way would have deleted it
Like I said it could be BB or some where in the chain but his free demand seems almost like a scam to me.
Last edited by Daps; 12-03-2010 at 12:35 PM. Reason: Automerged Doublepost
12-03-2010, 01:31 PM #91
Last edited by nightsoarer; 12-03-2010 at 01:31 PM. Reason: Automerged Doublepost
12-03-2010, 01:56 PM #92
12-03-2010, 04:34 PM #93
Oh he'll get a free one.
Especially, if this is isolated to that store and has happened to 5 other people.
I doubt this is a scam.
Complain to Apple as well.
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12-03-2010, 06:09 PM #94
If I had to honestly say, I believe the guy. I don't think this is a bunch of customers in cahoots for a scam...but it is absolutely a possibility. "Investigating" might consist of doing a few Google searches and emailing the supplier, but either way, they do have they the right to investigate a customer service issue this bizarre.
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12-03-2010, 09:37 PM #95
12-03-2010, 09:45 PM #96
Best Buy should have paid him off. Much cheaper than the bad press this time of year.Screw #Winning, I'm #Juanning
iMac 27" i5 quad 2.8Ghz (1TB), MacBook Pro 17" 2.6, iPhone 4s
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12-03-2010, 09:54 PM #97
Best Buy has the second worst customer service, right under Microsoft.
12-04-2010, 11:27 AM #98
The guy claims he has spent 25K in the past 5 years at BB, if this is true I seriously doubt he's pressed to get a free 800.00 product! If anyone is scamming it's either the son, the store or anything from the build plants to Apple themselves. But not the buyer!
But seriously, this is AMERICA folks, it's the land of the lawsuit! You all are just pissed cause you want a free iPad (that is overpriced and does nothing that a real computer does except play music and photos lol.)"Don't hold it like that!"
12-04-2010, 01:22 PM #99
12-04-2010, 04:54 PM #100
Do people think only open items can be fake? What stops me from buying a new iPad, taking the iPad out of the box and putting a fake one in the box (or for that matter, anything that weighs similar), shrink wrapping the box, and returning as an unopened box? Do you think they would open a shrink wrapped box to verify the item?
Guess what? It happens to ALL retailers. Most people don't cry as loud and most Best Buy managers would believe the customer and exchange the unit.