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Apple got top honors for quality and reliability in a new survey, garnering high praise for its desktops, notebooks and smartphones. PC World talked to 79,000 people for its annual...
11-30-2010, 06:15 PM #1
Apple "Smoked the Competition" in Quality, Reliability
Apple got top honors for quality and reliability in a new survey, garnering high praise for its desktops, notebooks and smartphones. PC World talked to 79,000 people for its annual "Reliability and Service Survey," and found that Apple - along with ASUS, HTC, and Canon - got the highest ratings, with Research in Motion, Dell and HP being panned by users.
"Apple once again smoked the competition," PC World's story began. Apple got high marks in nearly every category, with the only "average" scores having to do with MacBook failures and the iPhone 4 antenna issue. Apple support was highly-rated, with just 8 percent of MacBook users had problems which support couldn't solve, contributing to a success rate "significantly lower" than the industry average.
"Can Apple do no wrong?" PC World asks rhetorically. "Indeed, 2010 was a remarkable year for the world's highest-valued tech company," noting its success in introducing the iPad and earning record profits, and adding that Apple "won the trifecta by smoking the competition in our reader poll."
IDC computer analyst Bob O'Donnell told PC World that Apple's success is due to "a combination of having high-quality hardware--you pay a premium for it--and a software experience that's more straightforward." In addition, Apple's support also adds to the perception of quality. "People literally walk in with their systems, and the [Genius Bar] guy sits there and says, 'Oh, yeah, you've got to do this, this, and this,'" O'Donnell said. "It gives you a warm, fuzzy feeling: 'They're taking care of me.' Nobody has anything close to that on the PC side."
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11-30-2010, 06:19 PM #2
But lost to price...
11-30-2010, 06:35 PM #3
ouch, RIM might not like the results of thisName? whereswaldo
iDevice + Firmware? 32GB Black iPhone 4 iOS 5.0
Computer + OS? Dell Inspiron 15R 2nd Gen i5, 2.3 Ghz, 750GB HDD, 8GB RAM Windows 7 HP
Found yet? No
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11-30-2010, 06:47 PM #4
11-30-2010, 06:54 PM #5
11-30-2010, 06:57 PM #6
Yeah. Just walked into Apple Store six months after I bought my iPod Touch 2G and they replaced it right their. But there products are very expensive.
11-30-2010, 07:01 PM #7
11-30-2010, 07:04 PM #8
Apple beat out the competition, so what else is new...
11-30-2010, 07:04 PM #9
11-30-2010, 07:07 PM #10
i wonder what phones they use to compare.... my captivate is very good, only just needing a function to lock the soft buttons.
11-30-2010, 07:28 PM #11
Well. ... I'm no expert but in that past few years i have owned and used 3 different iphones plus as part of my job, our company
provides blackberrys. On my second blackberry now. I say it all the time, why would anyone actually by a blackberry. I hate using the rim phone.
So like i said, not an expert just an average user
11-30-2010, 07:33 PM #12
11-30-2010, 07:50 PM #13
Nice job apple
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11-30-2010, 07:50 PM #14
11-30-2010, 08:20 PM #15
"riddled with huge flaws"
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11-30-2010, 08:34 PM #16
11-30-2010, 08:46 PM #17
Last edited by kuhndsn; 11-30-2010 at 08:46 PM. Reason: Automerged Doublepost
11-30-2010, 08:57 PM #18
11-30-2010, 09:01 PM #19
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11-30-2010, 09:05 PM #20