+ Reply
Page 1 of 4 123 ... LastLast
Results 1 to 20 of 69

Your favorite Apple, iPhone, iPad, iOS, Jailbreak, and Cydia site.


Thread: Apple "Smoked the Competition" in Quality, Reliability

is a discussion within the

iPhone News

forums, a part of the

General iPhone

section;
Apple got top honors for quality and reliability in a new survey, garnering high praise for its desktops, notebooks and smartphones. PC World talked to 79,000 people for its annual
...
  1. #1
    MMi Staff Writer Paul Daniel Ash's Avatar
    Join Date
    Aug 2009
    Location
    Union Square, Somerville, Mass.
    Posts
    919
    Thanks
    6
    Thanked 995 Times in 401 Posts

    Default Apple "Smoked the Competition" in Quality, Reliability


    Apple got top honors for quality and reliability in a new survey, garnering high praise for its desktops, notebooks and smartphones. PC World talked to 79,000 people for its annual "Reliability and Service Survey," and found that Apple - along with ASUS, HTC, and Canon - got the highest ratings, with Research in Motion, Dell and HP being panned by users.

    "Apple once again smoked the competition," PC World's story began. Apple got high marks in nearly every category, with the only "average" scores having to do with MacBook failures and the iPhone 4 antenna issue. Apple support was highly-rated, with just 8 percent of MacBook users had problems which support couldn't solve, contributing to a success rate "significantly lower" than the industry average.

    "Can Apple do no wrong?" PC World asks rhetorically. "Indeed, 2010 was a remarkable year for the world's highest-valued tech company," noting its success in introducing the iPad and earning record profits, and adding that Apple "won the trifecta by smoking the competition in our reader poll."

    IDC computer analyst Bob O'Donnell told PC World that Apple's success is due to "a combination of having high-quality hardware--you pay a premium for it--and a software experience that's more straightforward." In addition, Apple's support also adds to the perception of quality. "People literally walk in with their systems, and the [Genius Bar] guy sits there and says, 'Oh, yeah, you've got to do this, this, and this,'" O'Donnell said. "It gives you a warm, fuzzy feeling: 'They're taking care of me.' Nobody has anything close to that on the PC side."

    Source: AppleInsider

  2. The Following User Says Thank You to Paul Daniel Ash For This Useful Post:

    CaryDude (12-01-2010)

  3. #2
    iPhoneaholic
    Join Date
    Sep 2009
    Posts
    470
    Thanks
    9
    Thanked 39 Times in 33 Posts

    But lost to price...

  4. #3
    Go Giants whereswaldo's Avatar
    Join Date
    Jul 2009
    Location
    Toronto
    Posts
    4,382
    Thanks
    187
    Thanked 359 Times in 257 Posts

    ouch, RIM might not like the results of this
    Name? whereswaldo
    iDevice + Firmware? 32GB Black iPhone 4 iOS 5.0
    Computer + OS? Dell Inspiron 15R 2nd Gen i5, 2.3 Ghz, 750GB HDD, 8GB RAM Windows 7 HP
    Location? Toronto
    Found yet? No

  5. The Following User Says Thank You to whereswaldo For This Useful Post:

    coolguy742 (12-01-2010)

  6. #4
    Super Moderator Cowboy's Avatar
    Join Date
    Apr 2009
    Location
    Owasso,OK
    Posts
    30,681
    Thanks
    1,049
    Thanked 3,868 Times in 2,208 Posts

    Rim needs to die. They haven't done anything major to improve the phone experience for the customers.
    Follow me @LoganWesterman

    Need Your iPhone Unlock Click HERE or Here
    Needs Your iPhone Fixed Pm Me!
    Have a question about Jailbreaking Pm Simon, Annie, Or just about any other member on here

  7. The Following 2 Users Say Thank You to Cowboy For This Useful Post:

    alex1015 (12-01-2010), Fimeg (11-30-2010)

  8. #5
    Green Apple
    Join Date
    Sep 2009
    Location
    Michigan
    Posts
    64
    Thanks
    17
    Thanked 13 Times in 10 Posts

    Quote Originally Posted by westerman View Post
    Rim needs to die. They haven't done anything major to improve the phone experience for the customers.
    I am willing to bet the millions of businessmen who use(d) blackberrys would beg to differ.

  9. #6
    Green Apple
    Join Date
    Oct 2010
    Posts
    42
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Yeah. Just walked into Apple Store six months after I bought my iPod Touch 2G and they replaced it right their. But there products are very expensive.

  10. #7
    Green Apple
    Join Date
    Oct 2010
    Posts
    42
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Quote Originally Posted by leathelisor View Post
    I am willing to bet the millions of businessmen who use(d) blackberrys would beg to differ.
    My friends use blackberry. They say that if the iPhone gets a keyboard they'll buy it.

  11. #8
    Livin the iPhone Life steve-z17's Avatar
    Join Date
    Sep 2007
    Location
    Utah
    Posts
    2,236
    Thanks
    91
    Thanked 141 Times in 121 Posts

    Apple beat out the competition, so what else is new...

  12. #9
    Super Moderator Cowboy's Avatar
    Join Date
    Apr 2009
    Location
    Owasso,OK
    Posts
    30,681
    Thanks
    1,049
    Thanked 3,868 Times in 2,208 Posts

    Quote Originally Posted by leathelisor View Post
    I am willing to bet the millions of businessmen who use(d) blackberrys would beg to differ.
    Actually more and more business are switching to the iphone.... Probably about 2/3rds of the accounts i dealt with last year got iphones.
    Follow me @LoganWesterman

    Need Your iPhone Unlock Click HERE or Here
    Needs Your iPhone Fixed Pm Me!
    Have a question about Jailbreaking Pm Simon, Annie, Or just about any other member on here

  13. #10
    What's Jailbreak?
    Join Date
    Aug 2008
    Posts
    11
    Thanks
    0
    Thanked 0 Times in 0 Posts

    i wonder what phones they use to compare.... my captivate is very good, only just needing a function to lock the soft buttons.

  14. #11
    What's Jailbreak?
    Join Date
    Jul 2007
    Posts
    7
    Thanks
    2
    Thanked 0 Times in 0 Posts

    Well. ... I'm no expert but in that past few years i have owned and used 3 different iphones plus as part of my job, our company
    provides blackberrys. On my second blackberry now. I say it all the time, why would anyone actually by a blackberry. I hate using the rim phone.

    So like i said, not an expert just an average user

  15. #12
    Green Apple
    Join Date
    Jul 2008
    Posts
    50
    Thanks
    5
    Thanked 14 Times in 11 Posts

    Quote Originally Posted by piston597 View Post
    But lost to price...
    The price you pay for quality and reliability.

  16. #13
    My iPhone is a Part of Me wolverinemarky's Avatar
    Join Date
    Feb 2009
    Posts
    686
    Thanks
    19
    Thanked 34 Times in 33 Posts

    Nice job apple


    Sent from my iPhone using ModMyi

  17. #14
    Livin the iPhone Life CaptainChaos's Avatar
    Join Date
    Sep 2008
    Location
    In a van down by the river
    Posts
    4,823
    Thanks
    551
    Thanked 515 Times in 427 Posts

    Quote Originally Posted by suade8880 View Post
    The price you pay for quality and reliability.
    You can't be serious. Apple has been riddled with huge flaws in their "quality" hardware and software. They are trying to move too fast with a poor quality assurance program. But hey...at least when my phone fails it looks good doing it on the retina display.

  18. #15
    iPhone? More like MyPhone
    Join Date
    Jun 2009
    Posts
    144
    Thanks
    8
    Thanked 60 Times in 31 Posts

    "riddled with huge flaws"

    Exaggerate much?

  19. The Following User Says Thank You to ClerkDante For This Useful Post:

    Tyronal (12-01-2010)

  20. #16
    Livin the iPhone Life CaptainChaos's Avatar
    Join Date
    Sep 2008
    Location
    In a van down by the river
    Posts
    4,823
    Thanks
    551
    Thanked 515 Times in 427 Posts

    Quote Originally Posted by ClerkDante View Post
    "riddled with huge flaws"

    Exaggerate much?
    Don't visit the Apple support forums much?

  21. #17
    My iPhone is a Part of Me kuhndsn's Avatar
    Join Date
    Sep 2007
    Location
    Travel-Entire US as well as EU
    Posts
    599
    Thanks
    77
    Thanked 115 Times in 71 Posts

    Quote Originally Posted by leathelisor View Post
    I am willing to bet the millions of businessmen who use(d) blackberrys would beg to differ.
    Perhaps a few yrs ago. Our company switched to iPhone plans and it's great. I have noticed at several board mtgs that many are or have already switched.

    Quote Originally Posted by CaptainChaos View Post
    Don't visit the Apple support forums much?
    Just checked it. Yup some problems. But... Have you seen the competitors forums? Wow. They must have a 40" pipe to handle all the bandwidth.
    Last edited by kuhndsn; 11-30-2010 at 08:46 PM. Reason: Automerged Doublepost

  22. #18
    Livin the iPhone Life CaptainChaos's Avatar
    Join Date
    Sep 2008
    Location
    In a van down by the river
    Posts
    4,823
    Thanks
    551
    Thanked 515 Times in 427 Posts

    Quote Originally Posted by kuhndsn View Post
    Perhaps a few yrs ago. Our company switched to iPhone plans and it's great. I have noticed at several board mtgs that many are or have already switched.


    Just checked it. Yup some problems. But... Have you seen the competitors forums? Wow. They must have a 40" pipe to handle all the bandwidth.
    Maybe it is just me. I bought the MBP. Bad motherboard. Sent it in, got it back, three days later the hard drive fails. Ok cool. I run with the 27" iMac. Bad screen. It was wavy like when you see people videoing a T.V. that is powered on. The great part about that experience? They kept 15% of my money when I returned it. The only product I walked into knowing I would have an issue with is the iPhone 4. The reception issue is not a big deal for me because I always use a case. But. Apple released this on the masses knowingly. I won't delve into their software issues.

  23. #19
    iPhoneaholic
    Join Date
    Sep 2009
    Posts
    470
    Thanks
    9
    Thanked 39 Times in 33 Posts

    Quote Originally Posted by suade8880 View Post
    The price you pay for quality and reliability.
    Ya having to wrap my phone in a case just to call is really great piece of quality right there, and with Apple saying "your holding it wrong" for an excuse for their flaw is a great form of reliability right there. Please just crawl back into your rock.

  24. The Following User Says Thank You to piston597 For This Useful Post:

    CaptainChaos (11-30-2010)

  25. #20
    Livin the iPhone Life CaptainChaos's Avatar
    Join Date
    Sep 2008
    Location
    In a van down by the river
    Posts
    4,823
    Thanks
    551
    Thanked 515 Times in 427 Posts

    Quote Originally Posted by piston597 View Post
    Ya having to wrap my phone in a case just to call is really great piece of quality right there, and with Apple saying "your holding it wrong" for an excuse for their flaw is a great form of reliability right there. Please just crawl back into your rock.
    Yeah. There was no way this was missed during field testing.

+ Reply
Page 1 of 4 123 ... LastLast
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts