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According to a recent research survey, iPhone 4s are the most reliable smartphones, while still being the most prone to accidental damage. Third-party warranty provider SquareTrade looked at their SquareTrade...
11-10-2010, 08:22 AM #1
Study: iPhone 4 Most Reliable, Just Don't Drop It
According to a recent research survey, iPhone 4s are the most reliable smartphones, while still being the most prone to accidental damage. Third-party warranty provider SquareTrade looked at their SquareTrade Care Plan database and analyzed failure rates of over 50,000 smart phones covered by the company's Care Plans, finding that the iPhone 4 had the least malfunctions but was the most susceptible to accidents. The study also showed that all manufacturers improved their failure rate since the first such study in 2008.
SquareTrade looked at four months of iPhone 4 warranty claims, eight months of claims from Motorola and HTC owners, and a year of iPhone 3GS claims, then extrapolated a 12-month failure rate - excluding accidental damage - for all devices. The iPhone 4 device was the most reliable with only 2.1% of the owners reporting a malfunction, followed closely by iPhone 3GS and Motorola with 2.3%. HTC's projected one-year failure rate was pegged at 3.7% and Blackberry's at 6.3%.
However, malfunctions only tell part of the story. "Accidental damage is responsible for over 75% of smart phone failures," the report notes. And the metrics for damage are almost perfectly inverted when compared to failure rate: BlackBerrys are the most rugged with only 6.7% suffering an accident in the first 12 months, and the iPhone 4 - with a projected 9.4% suffering damage after a year - is the most fragile.
Both manufacturers have made their devices more reliable since SquareTrade did its first study in November 2008. In that study, 11.9% of BlackBerrys and 5.6% of iPhone 3Gs failed due to malfunction in the first year. So Apple improved its failure rate by 62% with the last two models, and RIM reduced its incidence of malfunctions by 47%.
11-10-2010, 08:31 AM #2
I knew it! The Blackberry really is just a cheap POS! lol
11-10-2010, 09:00 AM #3
11-10-2010, 09:13 AM #4
really? a 4% diffrence isnt that huge
11-10-2010, 09:24 AM #5
There is a survey about a survey that says surveys are a waste of time.
11-10-2010, 09:36 AM #6"Accidental damage is responsible for over 75% of smart phone failures,"
11-10-2010, 09:42 AM #7iPhone 4 Warranty
I just switched from T-Mobile with my 1st gen iPhone to AT&T with the iPhone 4. After reading about the glass breaking on the iPhone 4, and seeing how beat up my 1st gen iPhone got after 3 years, I decided to purchase a Square Trade warranty.
Think about it, they cover DROPPED PHONES and broken glass that isn't covered in Apple's warranty. To purchase a new iPhone through AT&T out of contract is $400 more than the renewal price. In my book $97 (or $5.99 a month.... the other payment option) is a fantastic deal for a 2 year warranty that covers everything.
I will still take care of my phone, but knowing that I have it covered until my contract is up gives me a piece of mind. And think about it. I would shell out at least $200 more for a new phone, plus $400 more if I got it out of contract. For a measly $6, I'm covered if anything happens. And think about it, how many times do you spend $6 a week on something totally stupid? Or you could pay the $100 up front and save about $50 over 2 years.
Either way, it's a safe bet in my book. I've used Square Trade in the past with a Palm Pilot that I purchased of eBay. They protected me and were able to help fix my problem.
11-10-2010, 09:47 AM #8
The study isnt exactly fair considering that the iphone 4 hasn't even been out for 12 months....
Motorola... HTC... Blackburry... Why isn't iphone 3GS and 4 just Apple iphone? What happened to 3G and 2G?
Alarming how things like this can even be considered serious.
11-10-2010, 10:14 AM #9
Sqtuaretrade rocks. Had accidental coverage on both my wife and my 3GS month ago my son decided to throw it in the toilet. Got a refurbished iPhone in 2 days and still have enough coverage left over for another claim. Thanks squaretrade!!
11-10-2010, 10:22 AM #10
11-10-2010, 10:23 AM #11
All statistics are skewed in some way shape or form.
11-10-2010, 10:45 AM #12
11-10-2010, 10:58 AM #13
11-10-2010, 11:02 AM #14
11-10-2010, 11:36 AM #15
blackberries are for gays! HTC are for Hypercritical Teenage crooks(except the mytouch 4g!!)and Motorola.....it just sucks!!!!
11-10-2010, 11:58 AM #16
11-10-2010, 12:23 PM #17
Ha! I've dropped my iPhone 4 HUNDREDS of times without a case! Every time, I've picked it up, completely expecting a crack but it's always been perfectly fine! Hell, it's still in pretty good condition!(:
11-10-2010, 12:29 PM #18
50 dollar deductible and multiple options. My iPhone 16 gb 3GS 2 year warranty cost around 90 bucks and it covered up to $399 bucks. I could have had the full amount refunded to me (399) but I opted to get the iphone refurbish replacement plan because if you do the full refund you don't have any coverage left. And have to buy a new warranty if i were to buy a new iPhone say off of bay. So the refurbished phone used only part of my of my warranty coverage plan so i still have $250 dollars left on the refurbished phone warranty. You can file claims online or you can call them if you want different options. Simply awesome. You can also put in thirty30 for a promotion code at SquareTrade Warranties | Extended Warranties for 70% Less Than Retail | Electronics Insurance Alternative or google a new code if that does not work for 30%. Off your warranty cost.
I meant my wife's 3GS and mine smartass
Last edited by vantheman169; 11-10-2010 at 12:31 PM.
11-10-2010, 02:26 PM #19
11-10-2010, 02:47 PM #20
From someone who has broken a 3G 8 times in 2 years, I'm still on my first iPhone 4. I have the hard plastic shell from Belkin that apple sent free and it's been really durable from dropping it.