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Thread: AppleCare Leak: No Warranty Service, No Free Bumpers

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Originally Posted by sziklassy I think you are one of the VERY few who have replied to this thread with a sane and reasonable response. I simply laugh at the
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  1. #121
    My iPhone is a Part of Me mofolo's Avatar
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    Quote Originally Posted by sziklassy View Post
    I think you are one of the VERY few who have replied to this thread with a sane and reasonable response.

    I simply laugh at the idiots who think Apple knew about this issue and just let it pass through production. You are all, well, IDIOTS! Do you REALLY think they thought that something like this would just slide forever?
    When you pay Big Money for such a device, you should expect. No, you should DEMAND a quality product. Especially from a quality supplier like Apple.

    It's unforgivable for what they have done.

    And if it happened to me, I'd be complaining to Apple everyday until i turned blue in the face.
    myRepoSpace.com - Easily create your own Cydia Repo.

  2. #122
    Green Apple
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    Um guys? "St. Eve" wants to control everything about his phone-like-device: no Flash, no porn, no jailbreak, etc. Why is everybody so surprised when he even wants to tell you how to hold it?

  3. #123
    iPhone? More like MyPhone
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    Complaining to Apple does nothing good to resolve things. I had previously spoken with their tech department and knew word for word what they would say and they did say everything that I thought they would. I bought a different case today because I didn't want to wait for the bumper case to come. The case did no good because it fit a little too tight on my phone, which caused it to touch that wrong slot, which caused the error to come back. I'll have to return the case tomorrow and either just wait for the bumper to come or try yet another one that is a little looser. The worst thing is waiting for Apple to do something. They at least need to officially announce there will be an iOS 4.01.

  4. #124
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    Quote Originally Posted by The Digital Alchemist View Post
    Um guys? "St. Eve" wants to control everything about his phone-like-device: no Flash, no porn, no jailbreak, etc. Why is everybody so surprised when he even wants to tell you how to hold it?
    I think you've got things a little skewed there. Everyone complained about Flash not being in the iPhone and look at what has happened. Flash is finally arriving 3 years after everyone complained and it took OSes with 512 Meg of RAM and 1 GHz processors. Apple wants to keep the Apple store clear of porn and have the complete trust of the customers when they and their children buy apps. Jailbreak, come on, you can understand why Apple doesn't want that, right?

    Look, I think they are holding the iOS and their hardware a little tight as well, but some things are understandable.

    Quote Originally Posted by mofolo View Post
    And if it happened to me, I'd be complaining to Apple everyday until i turned blue in the face.
    Why not just return the phone?
    Last edited by JoeStorm; 06-30-2010 at 05:38 PM. Reason: Automerged Doublepost

  5. #125
    Green Apple
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    ^ I was actually just trying to make a joke. Guess I didn't do that good of a "jobs" of it...

  6. #126
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    Quote Originally Posted by the maestro View Post
    remember guys the antenna is the result of brilliant engineering
    rofl lmao!!!!!!!!!!!!!!!!!!!

  7. #127
    Green Apple
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    jobs is an idiot... admit your mistake and make it up to us (especially the ones who camped out overnight!!)

  8. #128
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    Apple is not stupid, if they were to announce that they made a mistake this early in the sale it would ruin their initial earnings because few people would buy their product. They have to sell it while the product is still hot.
    Last edited by xclusiveiphone; 06-30-2010 at 08:24 PM.

  9. #129
    What's Jailbreak? ATTILA THE HUN's Avatar
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    YES to return iphone in 30 days. let see who ween now me or mr Jobes?

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    Green Apple ErikiPhone's Avatar
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    Quote Originally Posted by back9player View Post

    btw... my iphone 4 has no reception issues whatsoever. lmao..
    Lucky you are...

  11. #131
    My iPhone is a Part of Me area51crypto's Avatar
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    Default Bumper!
    This simply amazes me in that if this does help and solve this problem why would Apple not send all Iphone 4 owners a Bumper!

    They probality cost Apple .99 from China where they get all there stuff from!

    1 million Iphone 4 user = 1 million dollars

    1 million Iphone 4 user pissed off and talking about it = astronomical

    The reason is Steve Jobs ego and that my friend is what is going to cost Apple big time! JMO

  12. #132
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    An Apple rep by the name of Jason H. (whom I know personally) out of Northglenn, CO confirmed to me yesterday that the entire staff under the manager who sent out the leaked email, was in fact fired. When I asked why, he simply stated that no one on the team would admit to it so the entire team was fired. It is a stark reality as to the nature of Apple. They are fully willing to overturn the lives, of not only the guilty, but the innocent as well to cover there butts. Tisk tisk Steve Jobs.. Oh how the mighty have fallen.

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    Quote Originally Posted by area51crypto View Post
    This simply amazes me in that if this does help and solve this problem why would Apple not send all Iphone 4 owners a Bumper!

    They probality cost Apple .99 from China where they get all there stuff from!

    1 million Iphone 4 user = 1 million dollars

    1 million Iphone 4 user pissed off and talking about it = astronomical

    The reason is Steve Jobs ego and that my friend is what is going to cost Apple big time! JMO
    Because the Bumper will not solve this problem either. I just turn off 3G and I am fine.

  14. #134
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    Quote Originally Posted by sekazi View Post
    Because the Bumper will not solve this problem either. I just turn off 3G and I am fine.

    You do know if you are only going to use Edge your data plan fee is trash why not get full speed?

  15. #135
    Green Apple ErikiPhone's Avatar
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    Quote Originally Posted by dr.winmac View Post
    An Apple rep by the name of Jason H. (whom I know personally) out of Northglenn, CO confirmed to me yesterday that the entire staff under the manager who sent out the leaked email, was in fact fired. When I asked why, he simply stated that no one on the team would admit to it so the entire team was fired. It is a stark reality as to the nature of Apple. They are fully willing to overturn the lives, of not only the guilty, but the innocent as well to cover there butts. Tisk tisk Steve Jobs.. Oh how the mighty have fallen.
    I am shocked- they seem to be what I heard of them! Still I guess this is more than legitimate according to their employment contract...

    Hey, guys! Check this out! a good example of what Apple thinks of it!) oh, no wait, apple has a new (gross) way to insure you can properly hold your new iPhone4: - Hooked on Interwebs...
    Last edited by ErikiPhone; 07-02-2010 at 12:42 AM. Reason: Automerged Doublepost

  16. #136
    iPhoneaholic adrian1480's Avatar
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    welp, I did some studying of mine and I lose 20dBm-25dBm when holding the phone in my left hand.

    I have 30 days and I'll take all 30 to decide if I want to return it. I'll be waiting to see some reviews of Android 2.2 and Flash 10.1 on the Evo 4G. if it's good with solid batter life, this iPhone is going back and my AT&T contract will be canceled. my contract was over, so no fees for me.

    not only is the lack of quality control here shocking, but the response from The Great Leader is mind-boggling. but it still may be the best phone on the market, so I'll wait and see.

    that Evo 4G is calling my name, though. solid device, front facing cam, great screen, high resolution, etc. only place it comes up short in my book is with the media player organization. otherwise, it matches the iPhone or beats it soundly, depending on the topic. and the best part is, no jailbreaking is required to enjoy the phone like you want to.

  17. #137
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    Enjoy that evo battery too!!

  18. #138
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    Quote Originally Posted by paul acciavatti View Post


    applecare reps are being given careful instructions about what to say and how to handle customer complaints about iphone 4 reception, according to a purportedly leaked document being featured on boy genius report. among other things, the doc tells reps to "not perform warranty service" and "don't promise a free bumper to customers."

    apple's official position since the issue was first reported has been, as steve jobs said: "there is no reception issue." the doc stresses that reps should "keep the positioning statements in the bn" (whatever that is) "handy:" these are talking points like "the iphone 4ís wireless performance is the best we have ever shipped" and "gripping almost any mobile phone in certain places will reduce its reception.... It is a fact of life in the wireless world." reps are reminded that their "tone is important" while discussing this issue.

    What the document does not do is discuss any imminent firmware fixes -- or, for that matter, any fixes at all. They seem to be handling this as a customer communication issue only; only if your iphone is having reception issues lying flat on its back without you touching it are you going to get any warranty service, unless you can somehow convince the applecare rep to go off script.

    The script, however, is pretty strict:



    It's got to be painful to be working the support lines at applecare these days: You're getting calls from (justifiably) angry customers and being told by your boss to watch your "tone."
    damm!!!!

  19. #139
    iPhone? More like MyPhone geoffe's Avatar
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    I love my free bumper. It looks cool but does nothing for the reception. I get decent reception all the time except when I call my wife on her iPhone 4, then I drop a call. Weird... If I did not love my wife I would say it was a cool built in feature but I do love my wife and want to talk to her on occasion without dropping a call. Thanks Apple...

  20. #140
    Livin the iPhone Life Bluemoldycheeze88's Avatar
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    I have never had Issues with the antenna with my 3g or my brother's 3gs. Can't speak for a iphone 4 since we don't have one.

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