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Thread: AT&T Now CANCELING Confirmed Pre-Orders

  1. #281
    Quote Originally Posted by Latino View Post
    I don't post much, I mostly just read. But I'd thought I'd chime in to help clear up some of the speculation going on in regards to orders placed with AT&T.

    I talked with a cool rep from AT&T yesterday about my order. I asked what the backordered qty column meant since my order shows this as of yesterday(it didn't on Tuesday) and he wasn't sure. He then proceeded to put me on hold and called the fulfillment center and he was told that ALL orders will end up showing as backordered once the orders are done processing and until they are physically shipped.

    That makes sense because I'm pretty sure they don't physically have the phones just yet,(and if they do, they are not shipping yet)so the status has to say backordered till they receive them and or physically ship them. All retailers work this way.

    So this is the conclusion I came to after talking to the rep and he agreed with my logic:

    If your order now shows as backordered, they have fully processed your order and they are now waiting for the phones to arrive and or ship to fulfill your order and change the status to 'shipped'. I came to this conclusion because my order did not reflect as backordered all day on the 15th, but did on the 16th. My order even says that it was last updated on the 16th.

    If your order still does NOT reflect backordered status, that means they have not got to your order yet to complete the process and change your order status to backordered. I came to this conclusion because people who got their order in on the 15th are reflecting backordered status while people who have an order date of the 16th, are not. They fully process the orders in the order they receive them. This logic also explains the second emails some have gotten saying their orders are still being processed and if they have any questions they will contact you.(I did not get this email)

    One last thing, the rep also was told by the fulfillment center that they were going to try their best to get the orders shipped in time for customers to receive on the 24th FWIW.
    My order shows as the 15th and it doesn't show as backordered, so there goes your theory.

  2. #282
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    Quote Originally Posted by zetaprime View Post
    My order shows as the 15th and it doesn't show as backordered, so there goes your theory.
    Not necessarily. It's always possible that they have not fully processed your order yet, even though you ordered on the 15th. All depends on where your order is in the 600,000 preorder line.

  3. #283
    Quote Originally Posted by Latino View Post
    Not necessarily. It's always possible that they have not fully processed your order yet, even though you ordered on the 15th. All depends on where your order is in the 600,000 preorder line.
    While I think your theory may be pretty solid, I'm not sure that its correct. I ordered at 6am EST and have gotten confirmation emails, yet mine doesn't say backordered.

    If your theory was correct, it would seem odd that AT&T has processed countless other people who ordered well after me but not mine (and multiple other people on this site who ordered early). AT&T has clearly stated many times that they fill requests in the order they were received.

    Not saying you're wrong, just seems odd if that were really the case.

  4. #284
    i ordered mine on the 15th before the cutoff and mine says process date of 6/16. They were so backed up that orders were put on a queue

  5. #285
    Livin the iPhone Life javiert30's Avatar
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    Quote Originally Posted by Daps View Post
    What you probably saw earlier was a auth hold. They checked to make sure you had the funds in your account, held it for a day or so. Other places do that but the hold falls over rather quickly(mins/hours) or all you see if $1.

    If the transaction had debit or a debit code then they did take the money. If it only stayed at pending they never took the money and put it in their account, it was an auth and hold for that amount. It will go against your available funds and as far as the banks G/L is concerned those funds aren't available to you at the moment.

    You should be able to check your transactions memo. If you have a debit for the amount and then a credit back for that amount then they did take funds and returned them.

    If you don't then all you saw was a hold that was pending, it fell off. Apple will recharge you for the phone when it ships and that one may show pending for a little while depending on your bank and then move to debit.

    Yep, it happens to my with when I bought my iPad, they holded my payment then when it was shipped they took out the money.
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  6. #286
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    Still no email... When I check my order all I get is "in preogress"

  7. #287
    Quote Originally Posted by Latino View Post
    I don't post much, I mostly just read. But I'd thought I'd chime in to help clear up some of the speculation going on in regards to orders placed with AT&T.

    I talked with a cool rep from AT&T yesterday about my order. I asked what the backordered qty column meant since my order shows this as of yesterday(it didn't on Tuesday) and he wasn't sure. He then proceeded to put me on hold and called the fulfillment center and he was told that ALL orders will end up showing as backordered once the orders are done processing and until they are physically shipped.

    That makes sense because I'm pretty sure they don't physically have the phones just yet,(and if they do, they are not shipping yet)so the status has to say backordered till they receive them and or physically ship them. All retailers work this way.

    So this is the conclusion I came to after talking to the rep and he agreed with my logic:

    If your order now shows as backordered, they have fully processed your order and they are now waiting for the phones to arrive and or ship to fulfill your order and change the status to 'shipped'. I came to this conclusion because my order did not reflect as backordered all day on the 15th, but did on the 16th. My order even says that it was last updated on the 16th.

    If your order still does NOT reflect backordered status, that means they have not got to your order yet to complete the process and change your order status to backordered. I came to this conclusion because people who got their order in on the 15th are reflecting backordered status while people who have an order date of the 16th, are not. They fully process the orders in the order they receive them. This logic also explains the second emails some have gotten saying their orders are still being processed and if they have any questions they will contact you.(I did not get this email)

    One last thing, the rep also was told by the fulfillment center that they were going to try their best to get the orders shipped in time for customers to receive on the 24th FWIW.
    I have to agree. I ordered mine 6:30am central time and received a confirmation email. i had checked my status on the 15th and didn't notice any back-order. on the 16th the status did note a back order so i called AT&T and two reps said that it is "back-ordered" because the phone is not actually available until the 24th and I should expect my phone at my residence that day. I did order from the premier site if that matters.

  8. #288
    I ordered mine 6:30am central time and received a confirmation email. i had checked my status on the 15th and didn't notice any back-order. on the 16th the status did note a back order so i called AT&T and two reps said that it is "back-ordered" because the phone is not actually available until the 24th and I should expect my phone at my residence that day. I did order from the premier site if that matters.
    This. I too ordered at exactly 6:30 CST on the 15th and My order has been showing "processing". I too ordered from the premier site. Just saw the link to check the other site and it indeed shows backordered for both my 16g and 32g.

    Oh, by the way, why did my order go through premier site? Is it because we get a corporate discount through my wifes employer? I would imagine that's why.

  9. #289
    Livin the iPhone Life javiert30's Avatar
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    Quote Originally Posted by Answer1o1 View Post
    i got 4 confirmation emails so far.. lol i only ordered one phone?
    Maybe you got my confirmation email there...
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  10. #290
    Yes WhoDat anyone with a FAN#(corp Disc) orders thru premier Go Saints! SB rings look awesome!
    Always remember that you are unique....just like everyone else.

  11. #291
    i ordered from the Apple Store app (pre-ordered) and that i can pick it up at my local store on the 24gh. yesterday i got an email saying that i can track my order here:

    www.wireless.att.com/order_status

    i checked it yesterday and today, its still showing "In Progess". but my other friends who ordered online directly from ATT, there's is showing "Back Ordered"

    i wonder if there is a correlation betwen pick up at store vs shipped to home address. seems like the folks who opted for store pick still shows "In Progress". but the folks who expect shome shipment are showing "Back ordered" perhaps its showing back ordered because it has not shipped yet from the warehouse??

  12. #292
    Quote Originally Posted by dadon4sho View Post
    Still no email... When I check my order all I get is "in preogress"
    same here

  13. #293
    does apple ship something separately for apple care? thats the only other thing i ordered beside the phone.


  14. #294
    Livin the iPhone Life javiert30's Avatar
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    Quote Originally Posted by daytonaviolet View Post
    i ordered from the Apple Store app (pre-ordered) and that i can pick it up at my local store on the 24gh. yesterday i got an email saying that i can track my order here:

    www.wireless.att.com/order_status

    i checked it yesterday and today, its still showing "In Progess". but my other friends who ordered online directly from ATT, there's is showing "Back Ordered"

    i wonder if there is a correlation betwen pick up at store vs shipped to home address. seems like the folks who opted for store pick still shows "In Progress". but the folks who expect shome shipment are showing "Back ordered" perhaps its showing back ordered because it has not shipped yet from the warehouse??
    Mine is comming to my home and it still showing in progress, pre-ordered on 15th at 2PM on ATT store
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  15. #295
    Yes WhoDat anyone with a FAN#(corp Disc) orders thru premier Go Saints! SB rings look awesome!

  16. #296
    Guess they simply didn't expect to have THAT much pre-orders at a time (though should've I believe). It looks like such fuss every time they release something. Queues, pre-orders, panic and the rest… You are being treated like you are buying limited edition product- but you are not- why bother?! Do you REALLY think that Steve will give up on his sales and stop production of iPhone just for the sake of some people thinking they own something unique?!)

  17. #297
    Livin the iPhone Life javiert30's Avatar
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    Quote Originally Posted by DoubleD View Post
    Yes WhoDat anyone with a FAN#(corp Disc) orders thru premier Go Saints! SB rings look awesome!
    Yes im from New Orleans and I got a corp discount 28%
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  18. #298
    Quote Originally Posted by whodatfan View Post
    I've always wondered what the phrase "WhoDat" means, care to explain?

  19. #299
    Livin the iPhone Life javiert30's Avatar
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    Quote Originally Posted by GrandMstrBud View Post
    I've always wondered what the phrase "WhoDat" means, care to explain?
    It was a song from the 60's and they adopt this song as a jingle for them, "whodat say they gonna beat them Saints" that's the way we talk in here. Wodat to make who is that shorter. It dont sounds good if you sing that song like "who is that say them gonna beat the Saints"
    Last edited by javiert30; 06-17-2010 at 11:54 PM.
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  20. #300
    just got my confirmation email from ATT!!!!! i hope i get it the 24th

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