+ Reply
Results 1 to 12 of 12

Your favorite Apple, iPhone, iPad, iOS, Jailbreak, and Cydia site.


Thread: AT&T "Looking Into" Security Breach

is a discussion within the

iPhone News

forums, a part of the

General iPhone

section;
...
  1. #1
    MMi Staff Writer Paul Daniel Ash's Avatar
    Join Date
    Aug 2009
    Location
    Union Square, Somerville, Mass.
    Posts
    919
    Thanks
    6
    Thanked 995 Times in 401 Posts

    Default AT&T "Looking Into" Security Breach


    Following reports that people trying to preorder iPhone 4s found that they were logged in to someone else's account, AT&T has issued a statement saying that they are "looking into the matter" but haven't been able to find the problem so far. An internal source supposedly told Gizmodo, however, that the security hole happened right after a "fraud update" brought down all the servers at a company that does AT&T order processing.

    AT&T's statement says that they "have been unable to replicate the issue, but the information displayed did not include call-detail records, social security numbers, or credit card information." Anyone else see the inconsistency? Yeah. If you can't replicate the issue, how do you know what was displayed or not displayed? CYA is understandable, but make it believable, please. To be sure, no one has yet come forward claiming that they saw someone else's credit card info, but that could be because they're on their free trip to Hawaii right now.

    Speaking of believability, Gizmodo - which has been (perhaps understandably) pushing a lot of "Apple Sucks (And So Do Their Partners)" stories of late - has an unconfirmed report from "an AT&T insider" of some server issues that could explain the breach. Someone claiming to work at "a 3rd party order processing facility—what AT&T refers to as a 3CC" says that "there was a major outage over the weekend that impacted all ordering systems and programs." The source didn't seem to have enough information to connect the two events, but said that at the same time, "there were multiple systems being upgraded/updated, with some updates being related to fraud."

    AT&T's servers are being blamed for the delays and disconnections in the iPhone preorder process yesterday, with Apple's servers able to deal with the increased load: apparently only during the eligibility checking process did things bog down. I mean, it felt wicked low-tech filling out a piece of paper (that said "Reserve Your's TODAY!") and giving it to a lady who asked me if I was "illegible" for upgrade pricing, but at least the order went through.

    Um, I hope.

  2. The Following 2 Users Say Thank You to Paul Daniel Ash For This Useful Post:

    Freerunnering (06-16-2010), reaves205 (06-16-2010)

  3. #2
    iPhone? More like MyPhone mmurphmsu's Avatar
    Join Date
    Aug 2008
    Location
    Texas
    Posts
    215
    Thanks
    11
    Thanked 28 Times in 11 Posts

    You would have thought they would have prepared a little better since the hype for the phone was already high.

  4. #3
    iPhone? More like MyPhone giancarlo's Avatar
    Join Date
    Aug 2007
    Posts
    164
    Thanks
    12
    Thanked 8 Times in 5 Posts

    they tried to get me with that old-school credit card receipt crap but I stayed there until the system accepted credit cards again and got my two receipts PAID IN FULL. SOB's better get me my phone by the 24th!

  5. #4
    Green Apple SirDude's Avatar
    Join Date
    Dec 2007
    Posts
    82
    Thanks
    5
    Thanked 3 Times in 3 Posts

    cant agree more - the paper make one feel so good about getting through in time.
    Ill be at the att store relatively early hoping to get one in time - as crazy as that is anyways.

  6. #5
    What's Jailbreak?
    Join Date
    Apr 2008
    Posts
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts

    At one point yesterday when I was trying to both order on AT&T's website and on Apple's simultaneously (hoping one of them would work), I was logged out of my AT&T account and the screen did show someone else's username pre-populated, but I wasn't logged in as them it was still prompting for a password. I sort of disregarded it at the time, but now things are making sense.
    Last edited by jreb13; 06-16-2010 at 12:44 PM.

  7. #6
    The 20th Member
    Join Date
    Jun 2007
    Posts
    211
    Thanks
    16
    Thanked 21 Times in 15 Posts

    happened to me i was logged into a holographics IRU account i was like hmmm
    Quote Originally Posted by Jay316 View Post
    Once you purchase a product surely its up to you if you put it in a blender or drive over it in a car, what right do Apple have to stop us abusing our stuff? thats like saying you can't slap your girlfriend, she's your girlfriend, you own her, you can do what you want to her lol

  8. #7
    ALIENS ARE REAL iLaw-One's Avatar
    Join Date
    Oct 2009
    Location
    London
    Posts
    402
    Thanks
    10
    Thanked 46 Times in 41 Posts

    Surely one would expect that with all the money these chaps make (AT&T), that they'd have a properly structured system and security in place...or is that just wishful thinking on my part??

  9. #8
    iPhoneaholic
    Join Date
    Oct 2008
    Posts
    317
    Thanks
    1
    Thanked 32 Times in 21 Posts

    AT&T's fraud department called us yesterday, they caught someone ordering equipment on our account, which we did not order. They also said to call them if the charges appear on our bill. This is on a business account, but at least they caught the error and stopped the equipment from being shipped out.

  10. #9
    What's Jailbreak?
    Join Date
    Apr 2008
    Posts
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts

    If it was Iphone 4's you should have just had them change the shipping address. You could have made a mint!!! Then again they probably would have canceled the order anyway

  11. #10
    iPhone? More like MyPhone Riviera's Avatar
    Join Date
    Mar 2009
    Location
    SoCal
    Posts
    141
    Thanks
    22
    Thanked 14 Times in 9 Posts

    Someone is going to get written up or laid off.
    I also smell lawsuit.

  12. #11
    Green Apple
    Join Date
    Jul 2008
    Posts
    67
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Quote Originally Posted by pauldanielash View Post
    If you can't replicate the issue, how do you know what was displayed or not displayed? CYA is understandable, but make it believable, please. To be sure, no one has yet come forward claiming that they saw someone else's credit card info, but that could be because they're on their free trip to Hawaii right now.
    Well in AT&T's defense, anyone familiar with how enterprise commerce systems store and display sensitive data can understand why AT&T is confident that certain data was not displayed to anyone.
    Last edited by aperry; 06-17-2010 at 10:00 AM.

  13. #12
    Go Giants whereswaldo's Avatar
    Join Date
    Jul 2009
    Location
    Toronto
    Posts
    4,382
    Thanks
    187
    Thanked 359 Times in 257 Posts

    maybe they need alarm force on their website
    Name? whereswaldo
    iDevice + Firmware? 32GB Black iPhone 4 iOS 5.0
    Computer + OS? Dell Inspiron 15R 2nd Gen i5, 2.3 Ghz, 750GB HDD, 8GB RAM Windows 7 HP
    Location? Toronto
    Found yet? No

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts