+ Reply
Page 1 of 4 123 ... LastLast
Results 1 to 20 of 69

Your favorite Apple, iPhone, iPad, iOS, Jailbreak, and Cydia site.


Thread: New AT&T App 'Mark The Spot' Aims to Find Network Problems

is a discussion within the

iPhone News

forums, a part of the

General iPhone

section;
AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T
...
  1. #1
    MMi Staff Writer Nick Hesson's Avatar
    Join Date
    Jun 2009
    Location
    Canada
    Posts
    700
    Thanks
    109
    Thanked 1,576 Times in 277 Posts

    Default New AT&T App 'Mark The Spot' Aims to Find Network Problems


    AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T and Verizon, arguing over who has the best coverage. We've all seen the commercials and the maps, and now it's our turn to have an input on what type of coverage we are getting.

    AT&T's latest FREE iPhone app, Mark the Spot, allows AT&T users to report problems with the network such as dropped calls, failed calls, no coverage, data failure, and poor voice quality . Using the built in GPS in your iPhone, it will then send a report to AT&T and provide a text message confirming a successful report.

    AT&T has listed the following features for its new software:
    • Simlicity of operation
    • Submit a real time report capturing local GPS coordinates at time and place of event
    • Submit a report after the fact when a customer is not at the place of event
    • Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
    • Submit optional specific comments about an event
    • Receive an SMS acknowledgement that the reported event was sent and received successfully.
    We can only hope that this means AT&T will gather all of those reports and begin to improve its network accordingly. The data would prove to be very helpful and AT&T can use it to determine where poor network coverage is affecting a lot of customers. However, what good is this if AT&T ignores this data? Is this app simply being released to make customers feel better about their problems?

    What do you think? Market Ploy, or real Improvement Strategy?

    Mark The Spot: iTunes Store Link



    EDIT CPJR: Credit to Limegrntaln for posting the news earlier
    Last edited by cpjr; 12-07-2009 at 08:44 PM.

  2. #2
    iPhoneaholic gthugballin's Avatar
    Join Date
    May 2009
    Location
    Garden Grove, California, United States
    Posts
    439
    Thanks
    62
    Thanked 31 Times in 21 Posts

    Default good
    this is great...glad to see this app.

    edit: sorry didnt see the part where u asked if it was a market ploy or them actually trying to help.

    What i'm sure will happen is they will only go fix the places with high rates of complaints... so its both..market ploy to make us feel better..and they are trying to help, but only help the most complained about places.
    Last edited by gthugballin; 12-07-2009 at 02:10 PM.

  3. #3
    Livin the iPhone Life rhekt's Avatar
    Join Date
    Jun 2009
    Posts
    1,294
    Thanks
    43
    Thanked 65 Times in 53 Posts

    nice app technology
    killall Terminal[]

  4. #4
    iPhone? More like MyPhone
    Join Date
    Sep 2007
    Posts
    135
    Thanks
    3
    Thanked 1 Time in 1 Post
    tight

  5. #5
    What's Jailbreak?
    Join Date
    Jul 2009
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts

    very nice

  6. #6
    Retired Moderator StealthBravo's Avatar
    Join Date
    Jan 2008
    Location
    TX  Follow me @StealthBravo
    Posts
    32,478
    Thanks
    44
    Thanked 5,328 Times in 3,113 Posts

    Great idea. Hopefully they actually read the reports

  7. #7
    iPhone? More like MyPhone imilad's Avatar
    Join Date
    Oct 2007
    Location
    Mission Viejo, Ca
    Posts
    113
    Thanks
    4
    Thanked 6 Times in 6 Posts

    hahah,,, kennesaw GA.. i used to live there once,,, how random

  8. The Following User Says Thank You to imilad For This Useful Post:

    TheGrandFinale2001 (12-07-2009)

  9. #8
    iPhone? More like MyPhone
    Join Date
    Sep 2007
    Posts
    248
    Thanks
    3
    Thanked 26 Times in 18 Posts

    This will be like those Windows messages that ask you do you want to report the problem. Were the hell do they go. I would bet to a computer in India were someone’s job all day is to hit the delete button.

  10. The Following User Says Thank You to 1shuttle1 For This Useful Post:

    CptPalmer (12-07-2009)

  11. #9
    Green Apple
    Join Date
    May 2009
    Posts
    45
    Thanks
    2
    Thanked 0 Times in 0 Posts

    I can already think of some places I'd use this app.

  12. #10
    Green Apple
    Join Date
    Sep 2009
    Location
    90 north, 180 west
    Posts
    32
    Thanks
    6
    Thanked 5 Times in 2 Posts

    Great idea but AT&T will only ever get some of the reports because they will fail to send half the time. Irony in it's finest.
    Edit: also the in app warning not to use the app while driving. Lol...

  13. #11
    iPhone? More like MyPhone ty22's Avatar
    Join Date
    Dec 2008
    Location
    Pittsburgh, PA
    Posts
    256
    Thanks
    26
    Thanked 10 Times in 7 Posts

    I saw this in the stocks.app under AT&T news an hour ago and I downloaded it. I hope this helps the people with the bad coverage in their area, however, I've always had five bars in my area. The only thing I ever need to report is slow 3G.

  14. #12
    iPhoneaholic
    Join Date
    Jul 2009
    Location
    Bellevue, WA
    Posts
    438
    Thanks
    43
    Thanked 46 Times in 41 Posts

    Anyone else notice the irony of the warning message to not use the app while driving, yet the map screenshot shows them on the interstate?

    Edit: Submitted a note of service, but still haven't received an SMS notifying that it'd been received. I think I'm going to keep track of the time, just to get an idea of what type of delays (if bad) there may be.

  15. #13
    iPhone? More like MyPhone ty22's Avatar
    Join Date
    Dec 2008
    Location
    Pittsburgh, PA
    Posts
    256
    Thanks
    26
    Thanked 10 Times in 7 Posts

    Quote Originally Posted by TooSlo View Post
    Edit: Submitted a note of service, but still haven't received an SMS notifying that it'd been received. I think I'm going to keep track of the time, just to get an idea of what type of delays (if bad) there may be.
    I have been waiting for a text for over an hour

    EDIT: I just got it!
    Last edited by ty22; 12-07-2009 at 02:54 PM.

  16. #14
    iPhone? More like MyPhone s4mb4's Avatar
    Join Date
    Jul 2008
    Location
    Canton, MI
    Posts
    246
    Thanks
    4
    Thanked 18 Times in 13 Posts

    this is stupid. If AT&T does NOT know where their dead zones are, how and the h3ll do they have maps of coverage on their brochures and web site????

  17. #15
    iPhoneaholic gthugballin's Avatar
    Join Date
    May 2009
    Location
    Garden Grove, California, United States
    Posts
    439
    Thanks
    62
    Thanked 31 Times in 21 Posts

    Quote Originally Posted by s4mb4 View Post
    this is stupid. If AT&T does NOT know where their dead zones are, how and the h3ll do they have maps of coverage on their brochures and web site????
    I'm sure they base it off where they have towers and how far those towers can send a signal. Or they just make it up..whose going to check.
    When the police want to know where someone is, they ask apple.

  18. #16
    Green Apple
    Join Date
    May 2008
    Location
    PutYourHandsUpForDetroit
    Posts
    31
    Thanks
    5
    Thanked 0 Times in 0 Posts

    What would we ever do without "Simlicity"
    The "Simlicity of operation" will be so beneficial.

  19. #17
    What's Jailbreak?
    Join Date
    Feb 2009
    Location
    MA, USA
    Posts
    22
    Thanks
    0
    Thanked 0 Times in 0 Posts

    I just installed it and all it does is crash at the splash screen. Awesome!!!!

  20. #18
    iPhoneaholic gthugballin's Avatar
    Join Date
    May 2009
    Location
    Garden Grove, California, United States
    Posts
    439
    Thanks
    62
    Thanked 31 Times in 21 Posts

    Quote Originally Posted by mastaq1 View Post
    I just installed it and all it does is crash at the splash screen. Awesome!!!!

    lol just reinstall or restart your phone ^__^
    When the police want to know where someone is, they ask apple.

  21. #19
    "iDoThis" Alpha xxfr0stbytexx's Avatar
    Join Date
    Nov 2008
    Location
    *̡͌l̡*|̲̲̲͡͡͡ ̲▫̲͡ ̲̲
    Posts
    971
    Thanks
    265
    Thanked 531 Times in 356 Posts

    Haha I was reading this and read ty22 comment I waited 2 hours or so and I just got it while reading this, I was thinking to my self hmm I didn't get a text so they fail.
    But hopefully they do read all them

  22. #20
    Green Apple techrider62's Avatar
    Join Date
    Jul 2007
    Location
    NJ
    Posts
    32
    Thanks
    5
    Thanked 2 Times in 2 Posts

    Works on My 3gs

+ Reply
Page 1 of 4 123 ... LastLast
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts