Customer Threatens To Pop a Cap In His iPhone At Apple Store

**Paul Daniel Ash** · 10-03-2009, 04:13 PM

A man who threatened to "pop a 9mm (Parabellum round) in" his iPhone at an Apple Store in Ohio was removed from the store by police, and charged with misdemeanor offense. No one was injured in the incident.

Donald Goodrich, 38, brought his iPhone to the Kenwood Towne Center Apple Store in Cincinnati, Ohio on Thursday. The phone was exhibiting some unspecified error that was causing Goodrich enormous frustration. To illustrate his point, Goodrich lifted his shirt and revealed a handgun, which he is legally entitled to carry under his Ohio state concealed weapons permit. Goodrich was quoted as saying “I’m so mad, I could pop a 9mm at” his iPhone, and further warning “I’ll do it right now! Look!” as he showed the store employee his gun. The employee, thinking fast, led Goodrich over to some poor Genius Bar tech, who delayed him somehow as the police were called.

Upon arrival, the police arrested Goodrich for "aggravated menacing" of the first employee, and also cited him for not immediately informing the police he was carrying a weapon, which is a condition of the concealed weapons permit.

I hope that Genius Bar tech gets a raise.

**plcrules** · 10-03-2009, 04:15 PM

wow i take it shooting ur iphone isnt under warranty lol

**one1** · 10-03-2009, 04:15 PM

Perfectly understandable. He should have been allowed to do it.

The majority of genius's at apple stores are little hair gel wearing weenies, I bet they all shat themselves. Most people would assume the guy is just pissed and has a permit to carry the weapon.

**exNavy** · 10-03-2009, 04:41 PM

As a gun owner who also has a CCW, I would never ever do something as stupid as this (flashing a hidden gun, maybe he even touched it too?). He deserves to be prosecuted to the fullest extent the law allows. We don't need people getting upset at their phone and getting out a gun, especially in public. These kinds of people should not have access to firearms ever.

If this guy can't contain himself over such a trivial incident as a phone not working correctly, what happens when something serious actually happens to this person? I don't want to be anywhere near his line of fire.

**Matt27272** · 10-03-2009, 04:54 PM

Holy **** this is the mall right by my house. I was actually at that apple store Wednesday. Weird.

**iN2K** · 10-03-2009, 05:14 PM

I have a many weapons but I never feel like destroying any of my things that frustrate me...because I don't want to buy it again. lol

wtf?

**Mes** · 10-03-2009, 05:16 PM

Iphones are great phones ..... when they work

. Wonder if Nokia or Rimm garner similar frustrations?

(Notice how I ignored the gun part (haha)).

**awesomeSlayer** · 10-03-2009, 05:31 PM

That...is...stupid. Has he ever tried customer service or troubleshooting? What an idiot.

**treble26** · 10-03-2009, 05:39 PM

lmao he wanted to bust a cap on his iphone. sounds like video game anger to me.

**Melech518** · 10-03-2009, 05:53 PM

HAHA, I had a guy come to get his 3GS Digitizer repaired today.He couldn't come so he sent his "driver" to get the phone repaired. I explained to the driver before the repair that the 3GS repair cost would be $125. He agreed and I began the repair. After I removed the broken digi, he stopped me and handed me the phone, it was his boss. He told me he wasn't paying $125 for the repair because he was told, by his secretary, it was $100 previously in the week. I explained to him that when his secretary had called, she asked for the price of a 3G repair and not the 3GS and that if she had informed us it was a 3GS she would have been told it was $125. He flipped out and said he can afford to pay it but refuses based on "principal". I told him again, this is the price and I cannot do it for any less. He said stop the repair now and give him the phone back. I explained that the phone was already mid repair and just needed the replacement digitizer at this point. He still told me to stop and give his driver the phone back. I then told him I would only be charging him $25 for the labor on removing the broken glass (I figured it was fair). He began screaming louder that if I even try to charge him for anything he will drive down here and deal with me himself. I said, Come on down. He arrived, grabbed his phone, and smashed the phone on the wall and then threw it into the street and said, "See! I told you this phone doesn't mean sh!t to me and I can afford to buy another one, but I wont pay you sh!t." I just laughed and said, well now you need to pay $699 to replace it

Point is, people are nuts...What he didn't realize is that my neighbor is a cop and was standing behind him the whole time. He gave me the $25 and got a ticket for littering!

**tudtran** · 10-03-2009, 06:15 PM

What a dumb-***
Funny story, I used my headphone for training, and sweat got into the buttons on the headphone. After coupe of month the buttons stop working. Since the phone is still under warranty, they just replaced it at the store. All of the employees at the Apple store are very nice and helpful. Except for this one guy. He told me that the warranty doesn't cover that and make me buy a new one. That dude make me so mad. I have to avoid him every time I went into the store.

**Nv1dia** · 10-03-2009, 06:18 PM

Other than actually bringing a gun, who hasn't been that frustrated with apple and their phone inside that creepy apple store. All i'm saying is that I know where he is coming from, I should not have to take a road trip to repair my iPhone's faulty speaker.

**mattharris85** · 10-03-2009, 06:20 PM

melech518-That's the greatest iPhone story ever.

**adp** · 10-03-2009, 06:20 PM

Originally Posted by Melech518

HAHA, I had a guy come to get his 3GS Digitizer repaired today.He couldn't come so he sent his "driver" to get the phone repaired. I explained to the driver before the repair that the 3GS repair cost would be $125. He agreed and I began the repair. After I removed the broken digi, he stopped me and handed me the phone, it was his boss. He told me he wasn't paying $125 for the repair because he was told, by his secretary, it was $100 previously in the week. I explained to him that when his secretary had called, she asked for the price of a 3G repair and not the 3GS and that if she had informed us it was a 3GS she would have been told it was $125. He flipped out and said he can afford to pay it but refuses based on "principal". I told him again, this is the price and I cannot do it for any less. He said stop the repair now and give him the phone back. I explained that the phone was already mid repair and just needed the replacement digitizer at this point. He still told me to stop and give his driver the phone back. I then told him I would only be charging him $25 for the labor on removing the broken glass (I figured it was fair). He began screaming louder that if I even try to charge him for anything he will drive down here and deal with me himself. I said, Come on down. He arrived, grabbed his phone, and smashed the phone on the wall and then threw it into the street and said, "See! I told you this phone doesn't mean sh!t to me and I can afford to buy another one, but I wont pay you sh!t." I just laughed and said, well now you need to pay $699 to replace it

Point is, people are nuts...What he didn't realize is that my neighbor is a cop and was standing behind him the whole time. He gave me the $25 and got a ticket for littering!

Wow...amazing what some people are capable of doing. Did you get his trashed phone and kept the parts? lol

**Go Gators** · 10-03-2009, 06:21 PM

I live in Florida and I have a CCW but here if any part of your gun is seen by anyone you can be arrested. It must remain consealed at all times unless you plan on using it. Even if I bent over to pick something up off the ground and it was seen under my shirt I could be arrested. Very strict here in Florida but I don't mind.

**Melech518** · 10-03-2009, 06:24 PM

Originally Posted by adp

Wow...amazing what some people are capable of doing. Did you get his trashed phone and kept the parts? lol

No, the cop made him take it lol

Originally Posted by Go Gators

I live in Florida and I have a CCW but here if any part of your gun is seen by anyone you can be arrested. It must remain consealed at all times unless you plan on using it. Even if I bent over to pick something up off the ground and it was seen under my shirt I could be arrested. Very strict here in Florida but I don't mind.

I have a CCW as well, and it is perfectly legal to have it visible. I carry mine on my hip some times in plain sight. The laws here in FL are not strict actually, you just cannot carry in certain places. I dont know who gave you that information but you have been misinformed...

**plcrules** · 10-03-2009, 07:23 PM

that...is...stupid. Has he ever tried customer service or troubleshooting? What an idiot.

he did a bit of trouble shooting lol

**603doug** · 10-03-2009, 08:11 PM

I carry every day and was taught as a youngster you do not play or brandish a firearm, unless you plan to use it. But that said I had a nextel phone that sucked and would show great signal, go to use it and would drop the call,well one day working in the backforty it was acting up and I laid it on a stump and put it out of my misery. It also was a $50 phone not $600.

**Melech518** · 10-03-2009, 08:12 PM

603Doug, new hampshire?

**HappyBunny** · 10-03-2009, 08:17 PM

Wow. That guy needs some anger management counseling. Explosive rage like that over a PHONE? Sure, I have felt frustrated with customer service too, but to show a weapon is just moronic--and dangerous. Glad the Apple employees kept a cool head, who knows what the jerk would have done? They weren't "weenies" as one poster suggested--what, should they have like gotten into a duel with this guy? There were innocent bystanders there and that was menacing.

I think Ohio's concealed carry law is idiotic, anyway (I am a former Ohioan).

Originally Posted by Melech518

No, the cop made him take it lol

I have a CCW as well, and it is perfectly legal to have it visible. I carry mine on my hip a lot of times in plain sight.

Seriously? Do you have a gunbelt? Do you wear a cowboy outfit, too? Is Florida that bad you need to walk around like Wyatt Earp?

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