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Thread: AT&T Has Updated their iPhone 3G S Upgrade Policies

  1. #1
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    Default AT&T Has Updated their iPhone 3G S Upgrade Policies


    In response to customer outcry and things like the petition AT&T has decided to change some of their iPhone 3G S upgrade policies. They have extended upgrade eligibility to people that will have upgrades coming up in July, August or September 2009.

    Full Details
    An Update for Our Customers

    Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.

    Pricing

    Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.

    We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
    All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.

    We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.

    If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.

    We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iphone, and your iPhone 3G S will arrive in 7 – 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.

    If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.

    If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T’s new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.

    So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
    -You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
    -You can pay full retail—and not have to sign a 2-year contract—at $599 (16GB) or $699 (32GB).
    -You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
    If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.

    In Summary

    We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
    We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.

  2. #2
    iPhone? More like MyPhone GrabYourWeapons's Avatar
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    Still wish I could get a discount since I bought the iPhone 3G the day it came out. Bummer!
    16GB iPhone 3G S⃣ White
    8GB iPhone 3G Black
    30GB iPod Classic

  3. #3
    *posts listing on ebay for iPhone 3G*

  4. #4
    I got my 3g in august so this would be good news if I wasn't on o2 in uk!

    I really hope they follow at&t's lead n do the same so I can get the 3gs!

  5. The Following User Says Thank You to mcmeechan84 For This Useful Post:

    jimbean (06-17-2009)

  6. #5
    now lets make a petition to the dev team for the release to see if we have for tomorrow the ultrasn0w/ quickpwn 3.0

  7. #6
    I guess the twititron petition worked lol. I'm glad they're able to extend the upgrade to the existing customers. Yes, some will say people are whining. But I'm just happy they acknowledged their customers.

  8. #7
    Green Apple muffpirate's Avatar
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    WTF?

    Like it matters.. contract renews anyway.. ****** loot whores

  9. #8
    iPhone? More like MyPhone djdraco's Avatar
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    i think i qualify but i'm still not buying. i'll wait til next year.
    "Time circuits on...flux capacitor...(gulp)...fluxing"
    Please read again I only give one warning - thanks!

  10. #9
    wohoo good news for me...ill wait still

  11. #10
    What's Jailbreak? fygy5's Avatar
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    Man, I cant belive they caved in to abunch of cry babies, but I guess it dont matter cuz there just adding two more years on top of your existing contract so there still going to get there money. Just wait till next year when the Two core, OLED, iphone comes out and At&t said you have to wait three years before you can upgrade again. MUHAHAHAHAAHA (my best DR. Evil impression ever)

  12. #11
    aggh im still about 3 months short...

  13. #12
    My iPhone is a Part of Me
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    i think we all deserve a pat on the back for this, especially everyone who signed the twitition.
    if only the sheep outside of this community knew what we go thru for us all. the nonjailbreak community probably thinks it was all their doing. lol
    if they only knew.

  14. #13
    Quote Originally Posted by GrabYourWeapons View Post
    Still wish I could get a discount since I bought the iPhone 3G the day it came out. Bummer!
    I spoke to a Customer Service Rep after I heard this news and he informed me today as of 6pm est time that anyone that bought the iPhone 3G within the months of July and September will also be eligible to upgrade at the discounted pricing.

  15. #14
    Quote Originally Posted by esko032 View Post
    I spoke to a Customer Service Rep after I heard this news and he informed me today as of 6pm est time that anyone that bought the iPhone 3G within the months of July and September will also be eligible to upgrade at the discounted pricing.
    That's what this entire post is about, didnt you guys listen!?

    And WTF is LATE SUMMER?!@
    All is... so Accept and Just Be

  16. #15
    i feel retarted, im still confused So if i purchased the iphone 3G on the day of its launch (June 9th) i will be able to purchase the 3Gs at launch for 199/299 pricing? with 2 year contract of course...

  17. #16
    Quote Originally Posted by knowtheobscure View Post
    That's what this entire post is about, didnt you guys listen!?

    And WTF is LATE SUMMER?!@
    NO.... apparently YOU DON'T LISTEN..........The original ATT statement said that if you were already eligible for an upgrade during July, August, or September that you could upgrade early...............What HE is saying is that now ATT is saying that anyone that purchased a 3G during those months will get the upgrade price.........2 totally different things.

  18. #17
    iPhone? More like MyPhone
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    ^^ yes.. as long as your "eligibilty for upgrade" shows somewhere between august-september...

    they are bumping the people eligible for the upgrade price in those 3 months to this friday..

  19. #18
    Quote Originally Posted by lilmike09 View Post
    i feel retarted, im still confused So if i purchased the iphone 3G on the day of its launch (June 9th) i will be able to purchase the 3Gs at launch for 199/299 pricing? with 2 year contract of course...

    No, If you were going to be eligible for an upgrade in July, August, or September of this year, then you have now just became eligible. Basically they should just say anyone that bought the 3g on release day is still not eligible for the 199/299 pricing...

    Quote Originally Posted by bscott05 View Post
    ^^ yes.. as long as your "eligibilty for upgrade" shows somewhere between august-september...

    they are bumping the people eligible for the upgrade price in those 3 months to this friday..
    Correct, which means any current 3g owner that bought their phone from apple or at&t and signed a new 2 year contract when doing that, are not eligible for the lowest price.
    Last edited by s2kpdx; 06-17-2009 at 06:37 PM. Reason: Automerged Doublepost

  20. #19
    Default Important information please read
    IMPORTANT PLEASE READ:

    I was on the phone with an ATT rep for a good half and hour and she said that this not only applies to iPhone 3G users but any ATT customer. BUT IT DOES NOT MEAN THAT IF U BOUGHT THE 3G AT LAUNCH LAST YEAR YOU WILL BE ELIGIBLE IT SIMPLY MEANS IF YOU ARE ELIGIBILE FOR AN UPGRADE IN THE MONTHS OF JULY AUGUST OR SEPTEMBER OF 2009 (any ATT user) YOU CAN UPGRADE AT LAUNCH, 1-3 MONTHS EARLY. THATS ALL. YOU SIMPLY GET THE FULLY SUBSIDIZED PRICE A COUPLE OF MONTHS EARLY INSTEAD OF WAITING. Also in order for a standard iPhone 3G user to be eligible to upgrade in July August or September you had to have been paying over $99 dollars a month from the purchase of your iPhone to be eligible for a 12 months upgrade instead of a 18-22 month upgrade.

    Again this only applies to existing ATT customers who are going to be eligible for an upgrade in the months of July August or September and iPhone 3G users who pay more than $99 a month for their iPhone line. Those users will most simply put, receive the fully subsidized iPhone price 1-3 months sooner.

  21. #20
    guess this only is good news to Iphone 2G owners

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