[Stimpy5050]

Stop complaining. When you got the deep discount price for your iPhone 3G, you signed a contract that said you couldn't get a discount for 22+ months. The fact that AT&T is giving even a half discount is pretty nice.

[tom3k]

And by FTW i mean they win with a big old [Epic Fail]!

Here is my story. Please leave me input. I have yet to receive any.

I performed the upgrade eligibity check on Apple's online store the day of the announcemnent at WWDC. This is where i discovered the pricing complications. I am eligible for the 399.00 pricing on the 16g iPhone 3gS. Fine. So I contact the powers that be in customer service with At&t ( I can clearly hear the mass chaos in the background )and I get on the phone with my 1st rep for that call. I ask her 'when is my account due to recieve full promo pricing on the new phone?'. She tells me long story short that my upgrade discount pricing is going to be available to me 20 (TWENTY) days after the phone is released. So naturally I ask if she can just "flag" my account for an upgrade so I can promptly pre-order my device. About 5 representatives and supervisors and managers later which was full of empty appologies and "we would really like to help you out if we could" they remeained unmoved in my attempt to get an early upgrade. Early being 20 days. They would not. Even after mentioning all of my problems with them and telling them I would rather "churn" my line and lose my phone number, just to get a iPhone at release time with promo pricing. This didn't even make anyone i spoke with flinch. There is no sort of retention department at At&t any more i have determined. I was transfered to the retentions representative who after about 30 minutes of complaining lost me because of faulty signal on my phone. I waited because they are supposed to call you back at least 2x within 10 minutes if you are disconnected/hung up. No phone call. So I gave up. I called and had them remove the iPhone package from my line. (there is no point in paying 30.00 a month on a crappy package, if you live out this way you know how bad it is)


This turned into a rant. Bottom line. Shame on At&T for not allowing me the 20 day grace period for the upgrade.
I want to commit to At&T and they dont want to commit to their customers. Its stupid. They can get away with it to which is the sad part. Its a case of we need them more than they need us and they know that we are stuck.
20 DAYS!


1) I live in middletown, ny.... this is originally an old Cellone area. Translation- the network is ****

there isnt 3g coverage here. yet i continue to pay the same price as everyone else.

2) I have steller payment history for my 3 lines that I have had over the past 3+ years

[smittyjf]

I am eligible on July 4th 2009 and they wouldn't do a 15 day early upgrade! That is poor customer service and we have a 25 phone account. They wouldn't budge. I would not really mind as much, but you know it will be backordered on the 20th well through the next month, so 15 days will turn into 45 easy. They just need to look at the customer a little more and reward the loyalty.

[oscar25]

I don't understand. How is this any different with any other cell phone contract and any old average cell phone. You have to wait a certain amount of time before you are eligible for an upgrade without paying or at a discount. Why should it be any different for iphones? You people did sign the contract so I don't understand the complaints. When you're up for renewal you can go get one for the discounted price and renew contract otherwise pay the price just like with any other cell phone contract. Am I missing something here?

[yehlow]

Ok here's the thing I understand why everybody is upset because Apple spoiled us last year and gave us an early upgrade price. We all want the same thing this year. But by the looks of the 3GS it doesn't look like Apple really intended on this iPhone to sell like they wanted the 3G. They know the phone will sell just because there are people out there (like me) that will just get the 3GS just because it's a "new" iPhone. But really as everyone has already said it's just more memory and a video camera. They obviously don't really care at this point if we buy it or not. They will come out with a new iPhone next year and it will either be something AMAZING or it will just be another iPhone. They need to offer more colors in my opinion. Black and white is getting a little old. If they can make the rainbow out of iPods then they need to with the iPhone. But everyone needs to check and see when they're actually eligible for an upgrade because I bought the 2G when it came out two years ago and I bought the 3G last year when it came out and I'm eligible to buy the 3GS for base price in July so you might not be as far away as you might think. Just my opinion abou the whole thing.

[dale1v]

Originally Posted by suineg

You will get nowhere with this and it just reeks of whining. I am disappointed this was allowed on the front page.

Ironic, eh?

[jiggajuggawugga]

+1

Greedy political games.

[DarkoNova]

LOL at the people that are mad at AT&T because they can't upgrade early.

Gimme a break.

Matt

[tattoojack]

signed!
yeah it sucks for a lot of people, but come on guys. this isn't exactly a "new" strategy for apple or AT$T.
just go back in time through this forum to a year ago.
same sh!t different day.

you really wanna get some results?
call their bluff and make them call yours.
threaten to cancel ALL your lines and switch to tmobile since you googled how to unlock ur phones and it seems pretty simple!
boy that rep will be sweatin and stutterin so fast.

"oh, umm, well, sir, ummmmm, hmmm. can i put u on hold real quick while i speak to my supervisor?"

she almost started crying when i started yelling.

[timbo]

If any one still cares, I have like 80 dev accounts slots open. So to hold out buy only 5 people asked and I just forgot to advertise Timsmith23@me.com

[eg6motion]

Is there a petition to the petition? I will sign that one. I love my 3G but honestly, apple people complain way too much. Phone subsidies are normal for any carrier, on any phone. The iPhone is cool, but if you got it at the subsidized price last year then you haven't completed your contract...same as if you bought a different phone. I am all for a cheaper phone, but honestly, we don't deserve anything special just because it's an apple product and we currently own the last gen model. I love the blame on ATT too...they are eating the cost of the iPhone now (via subsidizing) even though you used to pay full price AND still have to sign a contract.

[kingskid07]

Originally Posted by gabsiphone

second.. and when they droped the price of the original iphone and gave everyone $200

It was actually $100 in store credit. It was $200 off for the new consumer... can u believe that mess!!!

[Je5]

Originally Posted by oscar25

I don't understand. How is this any different with any other cell phone contract and any old average cell phone. You have to wait a certain amount of time before you are eligible for an upgrade without paying or at a discount. Why should it be any different for iphones? You people did sign the contract so I don't understand the complaints. When you're up for renewal you can go get one for the discounted price and renew contract otherwise pay the price just like with any other cell phone contract. Am I missing something here?

Originally Posted by DarkoNova

LOL at the people that are mad at AT&T because they can't upgrade early.

Gimme a break.

Matt

WOw you guys are crazy...you two have the only real point...ATT has no say its straight up APPLE only they call the shots as to when and how to sell..ATT is just the carrier You people all signed contracts stop complaining you dont have to get it from them buy them somewhere else where you will pay even more so why you complaining... Its completely true as Oscar stated it would be the same so signing this stupid petition is not going to do a thing you are all just complainers...jeez

[rkswat]

Where is the peptition that will get all the whining babies that signed a contract that now want to get out of it to shut up? Ill sign that one in a heart beat. You signed the contract, you knew what was in that contract now shut your pie holes and live up to it.

Some of you people have a skewed sense of entitlement going on.... what makes you so special?

[Alpha Zero]

AT&T is forgetting that the early termination fee for most people who got the 3G on release day is only $100-$125. The $200 extra is just absurd. I mean hell, the ETF for someone who only has had service for one month is $175.