Please wait for a chat representative to respond.
All representatives are currently assisting other customers. At this time, our average wait is 1 minutes and you are # 4 Thank you for your patience. A representative will be with you shortly.
Welcome to AT&T Technical Support Chat. My name is 'Donna Runyon' and I’ll be happy to assist you today.
Donna Runyon: Conquest3.0 I do apologize for any inconvenience with your cell phone services today. I will be happy to assist you with your iphone picture messages.
Conquest3.0: Thank you..
Conquest3.0: Im a Developer for the new iPhone 3.0 Firmware, and I need MMS Provisioned and wap push enabled on my account so I could test the MMS Capabilites of the new firmware
Donna Runyon: May I please have permission to access your account to assist you further today?
Conquest3.0: Sure
Donna Runyon: This is a secure channel. Please send me the wireless phone number with the area code first, your first/last name, the name on the account and the last four digits of the social security number.
Conquest3.0: ***.***.****
Conquest3.0: Conquest3.0
Conquest3.0: Conquest3.0
Conquest3.0: ****
Donna Runyon: Thank you, please allow me 3-5 minutes to look at your account.
Conquest3.0: Sure
Donna Runyon: Thank you for holding Conquest3.0.
Conquest3.0: Sure
Donna Runyon: We are sending you the link to get assistance with the iphone and MMS.
Donna Runyon:
Apple - iPhone - iPhone OS 3.0 Preview
Conquest3.0: What is this link directing me towards?
Donna Runyon: This link is to get assistance's with the 3.0 firmware for the testing of the iphone.
Conquest3.0: What I need done is on the AT&T account side. I need MMS Provisioned and Wap Push Enabled on my line
Conquest3.0: I am already a developer for the firmware and have it installed on my device, however I will not be able to test it under the current state of my account. Which is why I need the change made.
Donna Runyon: I do apologize to get this done you would have to go to the link provided to you. In this department we do not have the access to add these features.
Conquest3.0: There is nothing on that link that allows me to add a feature to my AT&T account. Which is why Im contacting you
Conquest3.0: This change needs to be made to my AT&T account. I need to have MMS Provisioned and WAP Push enabled.
Conquest3.0: I already have "the Apple side" completed by being a developer and having the firmware installed on the device. However I need these 2 features enabled on the AT&T side so I can utilize them.
Donna Runyon: Please try this link.
Donna Runyon:
iPhone Dev Center - Apple Developer Connection
Donna Runyon: This is the link we were sent for the developers of the iphone needs to go to for farther assistance.
Conquest3.0: I do not need further assitance from Apple on the matter. It is a wireless feature I need enabled on my account
Conquest3.0: Right now, MMS is not provisioned on the account since the original iPhone plan does not support it
Donna Runyon: We do not have access to add any features to the account or any systems for developers of the iphone.
Conquest3.0: I need my account to be provisioned to be able to send/receive MMS
Conquest3.0: Ok, forget that its an iPhone and just provision MMS on the account then. Im not asking for help with the dev kit
Conquest3.0: Im asking for you to make a change to my AT&T account
Conquest3.0: Please Provision MMS and activate WAP Push
Donna Runyon: We were told if we received any developers of the iphone on the chat room to send out this link. The user name and pass code the developer would already know. If you do not know this information you will need to contact your employer.
Conquest3.0: Im completely familiar with this site already. What I need done is related to how my AT&T account is setup
Donna Runyon: That is correct. I do apologize you have the incorrect department to check it up for you. The link will allow the account to be set up once you enter the information you were given to use to set it up.
Conquest3.0: There is no link through Apple to allow changes to be made from the AT&T account department
Conquest3.0: This is why Im contacting AT&T Tech support, not Apple Care
Donna Runyon: Thank you, please allow me 3-5 minutes to look at your account.
Conquest3.0: Thank you Donna, I dont want to sound repetitive, but I have had this done on other lines for our Dev Kit, and it is a matter of Provisioning MMS and activating Wap Push.
Conquest3.0: I really appreciate your help
Donna Runyon: Your welcome!
Donna Runyon: Is there anything else I can assist you with today?
Conquest3.0: ...Yes, I need you to complete what you were doing
Conquest3.0: I wasnt ending the session
Donna Runyon: I see that we do have your iPhone set up correctly for data including messaging. Unfortunately, it is not possible for us to alter the setup of your data and messaging in a way that is inconsistent with your iPhone features. As a cutting-edge device, iPhone has been designed to utilize email for sending and receiving MMS-type messages. If you’re attempting to send or receive MMS using an outside application, that application would be supported by that provider and not AT&T.
Donna Runyon: Conquest3.0 we have discussed the provisioning for the iphone today. We have sent you the information with a link to get assistance wit the iphone 3.0 today. Is there anything else I can assist you with today?
Conquest3.0: Can you email this log to me?
Donna Runyon: I do apologize we have no way to send thru email. You can copy/paste the chat.
Conquest3.0: Whats the phone number for Tech Support?
Donna Runyon: You would dial 1-800-331-0500 to be transferred to technical support.
Conquest3.0: Im all set then