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Thread: Customers Who Recently Purchased an iPad may be able to Exchange for the new Model

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Third-generation iPad owners who recently purchased their device only to find out that their tablet is now obsolete are reporting that certain Apple Stores are allowing swaps for the new
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  1. #1
    MMi Staff Writer Akshay Masand's Avatar
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    Default Customers Who Recently Purchased an iPad may be able to Exchange for the new Model


    Third-generation iPad owners who recently purchased their device only to find out that their tablet is now obsolete are reporting that certain Apple Stores are allowing swaps for the new fourth-generation model. As of right now, it is unknown if the policy is active at all Apple Stores but some owners are finding success in swapping out their recently-purchased third-generation iPads for the fourth-generation version announced on Tuesday according to CNET.

    It seems that locations that seem to be participating in the exchange require customers to have bought their iPad within the last 30 days. If the unit itself doesn't show serious signs of damage, chances are the stores will make an exception and waive the normal 14-day return policy. Owners who purchased a third-generation iPad within the past two weeks have the usual two-week Apple guarantee and should have no problem exchanging the device for the fourth-generation model at any Apple Store.

    The policy isn't nationwide and it is encouraged that customers who want to make the exchange call their local Apple Store to see if the store will allow their tablets to be swapped out.

    Source: CNET

    Twitter: @AkshayMasand

  2. #2
    iPhone? More like MyPhone emmanravalo's Avatar
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    no no no.. ipad 4th gen is better than 3rd gen.

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    What's Jailbreak?
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    I have a jailbroken iPad 3 and the only reason i would not want the 4th gen right now is that it will come with iOS 6, which has no jailbreak and an iOS device without a jailbreak is useless and below par in my opinion.

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    iPhone? More like MyPhone
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    My Ipad is obsolete? It worked great yesterday.

    Quote Originally Posted by showka View Post
    I have a jailbroken iPad 3 and the only reason i would not want the 4th gen right now is that it will come with iOS 6, which has no jailbreak and an iOS device without a jailbreak is useless and below par in my opinion.
    Do yourself a favor, upgrade your Ipad 3 to IOS 6 and experience the worst of both worlds.

  5. The Following User Says Thank You to turdsmoka For This Useful Post:

    Breezer23 (10-24-2012)

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    Green Apple
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    Quote Originally Posted by showka View Post
    I have a jailbroken iPad 3 and the only reason i would not want the 4th gen right now is that it will come with iOS 6, which has no jailbreak and an iOS device without a jailbreak is useless and below par in my opinion.
    The jailbreak unavailability is temporary but the hardware upgrade is permanent. Being a iPad 3 & iPhone 5 owner, I can definitely say the iPad 3 really is laggy. I noticed it before but since getting an iPhone 5 it has really highlighted the point.

  7. #6
    iPhone? More like MyPhone
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    Just bought mine 9/17/2012 so i guess im sol.

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    iPhoneaholic aidanharris's Avatar
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    Seriously. I can just tell the reply I received was a generic we're sorry copy and paste answer to my request. How many others are getting answers like this

    Quote Originally Posted by Apple UK Customer Service;
    Thank you for contacting the Apple Online Store.

    I understand you would like to return your iPad (third generation). Having reviewed your order, I can see your order was delivered on September 18th.

    As per Apple's return policy, if you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery.

    Due to the evolving nature of the technology sector we are continually working towards providing our consumers with the most up to date and user friendly technologies. Regrettably when an updated product is released situations such as this one whereby an overlap occurs are unfortunately unavoidable.

    While we genuinely appreciate your continued custom we are unable to process a return for refund as your iPad is outside of your consumer remorse period.

    Please visit the link below for full terms and conditions: http://store.apple.com/uk/open/salespolicies

  9. #8
    iPhone? More like MyPhone joshlogic's Avatar
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    Quote Originally Posted by aidanharris View Post
    Seriously. I can just tell the reply I received was a generic we're sorry copy and paste answer to my request. How many others are getting answers like this
    It's actually called "customer remorse period"? That's crazy!

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    Green Apple jtmf's Avatar
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    Obsolete? What?

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    iPhoneaholic aidanharris's Avatar
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    Quote Originally Posted by joshlogic View Post
    It's actually called "customer remorse period"? That's crazy!
    The only thing I don't understand is where it says that situations like these (referring to the fact that literally only 1 month ago I bought a third generation iPad for the same price as the new one) is somehow unavoidable. To my knowledge it has never happened before. I also think it was probably planned like this since the only reason I bought it was for the free student gift card to spend in the AppStore. Well that's the last time I get sucked into special offers and deals like that...

  12. #11
    Livin the iPhone Life bigboyz's Avatar
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    More rants. Its not obsolete its just being replaced by a newer model. Your iPad 2 or 3 works just fine does it not? I still use an iPad 2 on 5.1.1 and I love it. Don't get trapped with the pressure of wanting a new device that you don't need. It will be there next year haha!

  13. #12
    iPhoneaholic aidanharris's Avatar
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    Quote Originally Posted by bigboyz View Post
    More rants. Its not obsolete its just being replaced by a newer model. Your iPad 2 or 3 works just fine does it not? I still use an iPad 2 on 5.1.1 and I love it. Don't get trapped with the pressure of wanting a new device that you don't need. It will be there next year haha!
    But for how long? If I bought it next year would Apple a month later remove it from their website and replace it with a fifth gen iPad the same price as the fourth but with much better hardware?

  14. #13
    My iPhone is a Part of Me luvmytj's Avatar
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    You people that just bought should of checked the buyers guide. It gives predictions based on several factors of when it is and isn't a good time to buy Apple products. There are several out there.. here is one of them - MAC BUYERS GUIDE

  15. #14
    iPhoneaholic aidanharris's Avatar
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    Quote Originally Posted by luvmytj View Post
    You people that just bought should of checked the buyers guide. It gives predictions based on several factors of when it is and isn't a good time to buy Apple products. There are several out there.. here is one of them - MAC BUYERS GUIDE
    Apple had a special offer on which was what swayed me to buy the iPad I wouldn't have got it otherwise. So really this offer should not have existed so close to a new product launch unless that was the whole point of the offer to sell as much as possible ready for the new device...

  16. #15
    What's J*******k? Sage I's Avatar
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    Quote Originally Posted by showka View Post
    I have a jailbroken iPad 3 and the only reason i would not want the 4th gen right now is that it will come with iOS 6, which has no jailbreak and an iOS device without a jailbreak is useless and below par in my opinion.
    Showka: On two different topics, you have the same post for both... And you've only two posts ever... iOS devices without a jailbreak aren't useless... By the time the iPad 4 is in stock everywhere there will probably be at least a tethered JB for the devices with the new processors...

  17. #16
    iPhone? More like MyPhone
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    Does Launch Day, less than 8 months ago count? Greedy. Period. If Apple doesn't space things out, people are going to hold out for the "next big thing" every time it comes out.
    Last edited by Breezer23; 10-24-2012 at 03:39 PM.

  18. #17
    Green Apple
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    I was able to return my iPad 3 (Black, 64 GB, AT&T) to my local Apple Store today for full credit given to me on a gift card. I will then pre-order on Friday using the gift card. I was 32 days past my purchase date. I bought it the day the iPhone 5 was released.

    WIN!

  19. #18
    iPhoneaholic aidanharris's Avatar
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    Quote Originally Posted by TheAccuser View Post
    I was able to return my iPad 3 (Black, 64 GB, AT&T) to my local Apple Store today for full credit given to me on a gift card. I will then pre-order on Friday using the gift card. I was 32 days past my purchase date. I bought it the day the iPhone 5 was released.

    WIN!
    Good for you I've got nothing despite only having mine delivered the day before the launch of iOS 6 even after multiple emails the latest simply being a short blunt reply when compared to the initial emails I received simply stating the following:

    "Thank you for your e-mail and your feedback.

    I regret that we would not be able to return your iPad at this time as your iPad has been in operation for more than three weeks outside of your consumer remorse period.

    To view our terms and conditions, please visit the following webpage, where you can learn about our Return Policy:

    http://store.apple.com/uk/open/salespolicies"

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