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07-27-2012, 02:44 PM #1
Best Buy Customers Return Tablets After Thinking They Were iPads
Between all the heated debates and court documents being released as part of the ongoing and seemingly never-ending Apple vs. Samsung courtroom drama, there seems to be some humorous news. Ina Fried of AllThingsD noted the following line from one of the recently made-public court documents (note, the emphasis is hers):
Samsung was forced to release a bunch of documents it had been keeping under seal that show the likeness between its products and Apple’s. Examples outlined in the documents include comments from Samsung workers discussion similarities with Apple’s products and reports Samsung got from retailer Best Buy that Samsung tablets were being returned because customers thought they were getting iPads.
On another note, it is quote ironic how people could possibly not only mistake a Samsung tablet for an iPad but then go ahead and purchase it and not realize the lack of Apple logos and jargon on the box itself. Going one step further, if they couldn’t tell the difference that they bought a Samsung tablet and somehow even got past the box to opening it up, at what point did they realize it wasn’t an iPad? The whole situation brings too many questions to the table and is rather confusing (yet funny) at the same time. Let’s hope the two tech giants resolve their issues with one another sooner rather than later so that the industry can move forward with innovations and advanced technology instead of accusations and stupidity.
07-27-2012, 03:04 PM #2
I'm not really on Samsung's side on this, but oh my god customers are stupid. How did they even buy the tablet without naming the item, those Best Buy reps aren't doing their jobs right! Wouldn't the customer say "Hi, I want that one" *points at Samsung tablet* "I want to buy that iPad." I guess some people could really just go and say they want "that tablet" and just walk away to check out, with the box that says Samsung on it.
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07-27-2012, 03:14 PM #3
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07-27-2012, 03:17 PM #4
Customer don't read a damned thing. They look for a price tag and an image of what they want; they don't read, and I've seen it happen many times over in my nearly 5 years working in retail.
07-27-2012, 03:18 PM #5
All I can say is "WOW"...
07-27-2012, 03:24 PM #6
07-27-2012, 03:52 PM #7
Samsung should flip this, saying because Best Buy's return policy requires a reason they used the excuse popularized by Apple to return Samsung product.
Or it could be Apple employee that did this to justify Apple's claim.
07-27-2012, 03:56 PM #8
I've got family members (mostly older ones) that call their android phones iPhones and have very cheap knockoff tablets that barely work and call them iPads. It's almost like apples product names are ending up like Kleenex or bandaid to them
07-27-2012, 03:59 PM #9
Just shows that idiots are born every minute. These people aren't smart enough to own a tablet.
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07-27-2012, 04:25 PM #10
Not only does the whole Samsung logo on the top of the tablet gives it away, but also the name on the god damn receipt. Did these customers read their receipt? God I wonder how messed up their bank statements must if they are this careless with their big purchases.
07-27-2012, 05:05 PM #11
Luckily they did not bought dummy iPad.....
But they just use 1001 reason to get refund....they are not dumbass customers, only because they bought "Dumbasses tablets"
Last edited by romeo_herman; 07-27-2012 at 06:51 PM.
07-27-2012, 05:05 PM #12
These customers are not necessarily stupid (although it is fun to call them stupid). I would bet that many of these tablets bought "mistakingly" were bought as gifts.
A grandma goes in to Best Buy, obviously not tech savy, and tells the Best Buy employee they want to buy a iPad for their granddaughter/grandson. The sales associate could either A: Be out of iPads, but still wants to make a sale to help their sales numbers, so tells granny "we are out of iPads, but this product here is pretty much the exact same thing. Trust me... they will love it". What is granny gonna do? It looks virtually the same to her as the pictures of the iPad she has seen. She doesn't know any better, and certainly doesn't want to walk away empty handed, especially after causing 6 car accidents on her 10 minute drive to Best Buy.
Or B: The best buy sales associate is biased (hates Apple), and talks granny into buying a droid tablet. Telling her it's newer, faster, and the "next big thing"....And just like that, poor granny is duped into buying a knockoff iPad (a droid tablet).
I know many of these best buy employees are biased (goes both ways, I know) and I wouldn't be surprised if there have been ALOT of customers tricked into buying fake iPads (again...Droid tablets), only to later be returned once the gift recipient receives their "gift", and realizes the mistake poor ol granny made....poor granny.El Zurdo
07-27-2012, 05:27 PM #13
07-27-2012, 05:30 PM #14
Well all people now a days think that any tablet is an iPad because iPad is a more well known name and today's marketshare is made up of mostly idiots who don't understand technology well enough to tell the difference so that is a completely unfair advantage that crapple has now gained.
07-27-2012, 05:52 PM #15
07-27-2012, 05:58 PM #16
Interesting this came out today as I just saw someone holding a Samsung tablet which I initially thought was an oversized iPhone. And I'm not one who has really taken apple's claims seriously... Just saying I was surprised at my initial take on that tablet.... That it was an apple product
07-27-2012, 06:06 PM #17
It says "IPAD" on the box with a giant Apple logo, pretty hard to screw that up.
07-27-2012, 06:37 PM #18
07-27-2012, 07:34 PM #19
I do not see how this was Samsungs fault. Not there fault a lot of folks are retards and don't read the box of the product they purchase.
07-27-2012, 08:06 PM #20
comments longer than 1.5 inches should be deleted.