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10-10-2007, 12:15 PM #1Just wondering on the community's opinion...
So I bought an iPhone, all well and good...then 4 days later I find a dead pixel on it. My phone is unlocked in use with t-mobile and I was aware that this voids your warranty, but I still attempted to back to Apple and try my luck. I spoke to one of the geniuses behind the bar (who didn't even notice it was unlocked) and they informed me that there are millions of pixels on any given screen, and for every pixel to work on every screen would be close to impossible. Okay, I can understand that but I don't buy it. So pretty much he tells me there has to be a certain amount of dead pixels before they'll exchange anything. I spoke to another Apple employee off the job that I knew through a mutual friend and he told me that if it's really bothering me and if it's close to the center (which it is) I can have it exchanged. However, when it comes to the exchanging of products they check the IMEI/Serial # of the phone and if certain things don't match up to their records they can refuse service. I understand that someone unlocks/installs 3rd party apps at their own risk and if I bricked my phone as a result of that I wouldn't complain. But a dead pixel is a hardware issue and a result of a faulty product. I know all the policies/warranty issues are a very fuzzy subject and I was just curious as to peoples opinions to the matter. It's not a huge problem for me and I could get on with my life obviously, but it's still a minor inconvenience that I'd rather not have to incur.
10-10-2007, 12:42 PM #2
yea I thought about the same thing man it's hardware not software. Think Different
10-10-2007, 01:17 PM #3
Someone tried to feed me the "dead pixels happen" BS with a monitor I bought. It's not true. It's a defect and it should be replaced.