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08-01-2013, 08:01 PM #1Problem with IPhone 5 AT&T variant with problem with your device message on itunes.
I just purchased this phone from a coworker. She has never jailbroken it or anything of the nature. The phone was working well, then I lose all cell signal. I proceeded to go to apple support forum and it stated to update the firmware. I did by allowing Itunes download the firmware and at the end of the procedure I am greeted with a message saying something is wrong with the device. The tried to do a restore and it didn't help. Same message.
I decided to reinstall the firmware manually and downloaded the correct firmware 5,1 6.1.4. Itunes informs me that I have incompatible firmware. I looked at what itunes had downloaded and it was 5,2. Keep in mind, this is a at&t phone, not a verizon, sprint or t-mobile variant. She even gave the receipt from at&t when she got it back in December.
Why and how would itunes install the wrong version on this phone? Is there a way to force it to install the correct version? I am convinced that is what is causing the "problem with the device" message. Thank you for reading.
08-01-2013, 09:15 PM #2
Sounds like usb isnt reading the device right
08-01-2013, 09:30 PM #3
To be completely blunt, it wouldn't surprise me if AT&T gave her the wrong model of telephone... or if the box serial number and the one in the device don't match, etc.
What are the last four characters of the phone's serial number, if I may ask?
08-01-2013, 10:08 PM #4
08-01-2013, 11:05 PM #5
That's an AT&T iPhone, I do believe... White i5, 16GB?
What's wracking my brain is: I do believe that the report of model number (e.g., iPhone 5,2) is likely correct...
Would you mind opening redsn0w (0.9.15b3), going to Extras -> Even More -> Identify with your iPhone plugged in? Make sure the serial and IMEI match what you think they are/what's printed on the device, as well as "ProductType" and "HardwareID" reporting "iPhone5,1" and "N41AP" respectively.
08-01-2013, 11:46 PM #6
You are correct. It is a white iphone 5 AT&T.
The serial numbers matches as well as the imei.
It states it's a as product type iphone 5,2
The hardware model shows a N42AP
08-02-2013, 12:27 AM #7
...Well then, it looks like there was a serious mix-up at an Apple factory. You have the global model.
I'd restore the 5,2 IPSW and see if that helps the no service issue... but I have to warn you, I don't think that phone will be able to connect to AT&T's LTE (it should connect to 2G/3G though, at least it's physically capable of it).
08-02-2013, 04:32 AM #8
08-02-2013, 06:47 AM #9
Quick question though. I purchased this'd phone from a co worker. Apple states the warranty is still active, which it should since it is less than a year since initial release. Well they give me a problem since it is listed under her name? I asked her previously to unregister it, but I am not certain if she ever did.
08-02-2013, 03:37 PM #10