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Thread: Unable to Restore iPhone 4S

  1. #1
    Default Unable to Restore iPhone 4S
    Hi

    I’m hoping that someone on this forum are able to help me.

    My wife’s iphone hang while she where using it, and then after 10 seconds, the phone rebooted and then it displayed the “Connect to Itunes screen” I then connected the iphone to itunes which came up saying that I’ve connected an iphone that needed to be restored, but iTunes where not able to restore the device, it displays the following error message: “The iPhone “iPhone” could not be restored. An unknown error occurred (1603)”

    I tried putting the iphone into DFU mode, but I’m still not able to restore it, I’ve also tried to restore the device from redshow, but redshow is saying “Invalid kernel cache”

    The device has never been jailbreaked.

    Here the iphone update log from ~/Library/iPhone Updater Logs/

    2013-07-26 20:22:28.000 iTunes[13158:c07]: restore library built Dec 6 2012 at 11:45:21
    2013-07-26 20:22:28.000 iTunes[13158:c07]: iTunes: iTunes 11.0.4
    2013-07-26 20:22:28.000 iTunes[13158:c07]: iTunes: Software payload version: 10B329
    2013-07-26 20:22:28.000 iTunes[13158:c07]: iTunes: Using iTunes state machine
    2013-07-26 20:22:35.000 iTunes[13158:17173]: iTunes: Specifying UOI boot image
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: AMAuthInstallSsoInitialize: can't find SSOClient.framework
    2013-07-26 20:22:35.000 iTunes[13158:17173]: requested restore behavior: Erase
    2013-07-26 20:22:35.000 iTunes[13158:17173]: requested variant: Erase
    2013-07-26 20:22:35.000 iTunes[13158:17173]: *** UUID B6C46E07-9E11-4807-B5C7-A3750C804778 ***
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 0x7ffcceb8fa10 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x510496fb5bfdcaa073ec599c00ff619bed438c76}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 0x7ffccf9c7430 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x42c0a6f39858d88e2d8b45c32db60dae0b6c200c}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 0x7ffcca8dba40 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x9666bccae4c1e62b8efb0dfb3efa8436ad5d8425}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 0x7ffcca82d920 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x5ca9b6c58ff5ed505d56abb670506f58ceb072f0}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 0x7ffcca8cc410 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x0944c14e5aaf524440a71cc2487a63baf04a5487}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 0x7ffcceb915b0 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xa3caa5b43981aad6aca036cfad738d6e4dc1284a}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 0x7ffccfae3170 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x9666bccae4c1e62b8efb0dfb3efa8436ad5d8425}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 0x7ffcca8c4f10 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xf7dca5079bd7ee0508d0eab58eb5c53ce55b4d14}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 0x7ffcca8c36c0 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x510496fb5bfdcaa073ec599c00ff619bed438c76}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 0x7ffcca869a00 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xb4c8411821d7f6e57ee12e41f70cbdc4a4956330}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 0x7ffccfae1bf0 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xc49b54f0dc2ae6013a9d8fec9615c7f1874f35e0}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 0x7ffccfaf8d60 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xb3c3970f804b2c095812884cbd5bf548d252a9af}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 0x7ffcca8c2c40 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xd2bbdc0486083849f75cc0e6fd87b06243d99a22}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 0x7ffccfaeb350 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xdba0bac059d939be838b85ab141c1edb1afe059e}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 0x7ffccfaf01e0 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xc54fb1908bc61cfd59d840db55a7980819f6c933}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 0x7ffcca8c3df0 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x27d7b8b20472b63ee52ee4731dc0e8d432ba675e}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 0x7ffccf99f280 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xcf285ca0bd5531b3f5b9574ade8fc79833dab550}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 0x7ffccfaebb10 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x42c0a6f39858d88e2d8b45c32db60dae0b6c200c}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 0x7ffccebdb160 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0x2c0efa1f9a371a5e6ebf7c5b4357c8e0e48d5091}"
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 0x7ffccebdb190 [0x7fff76ec3110]>{length = 20, capacity = 20, bytes = 0xfeb331d47c459a741a7d9edbb89698c435b8aac6}
    2013-07-26 20:22:35.000 iTunes[13158:17173]: amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
    2013-07-26 20:22:36.000 iTunes[13158:17173]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.1.0)
    2013-07-26 20:22:36.000 iTunes[13158:17173]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "KernelCache" has been previously personalized; skipping it
    2013-07-26 20:22:36.000 iTunes[13158:17177]: iBoot build-version = iBoot-1537.4.21
    2013-07-26 20:22:36.000 iTunes[13158:17177]: iBoot build-style = RELEASE
    2013-07-26 20:22:36.000 iTunes[13158:17177]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:36.000 iTunes[13158:17177]: found device map entry for 0x00008940 0x00000008. boardConfig=n94ap platform=s5l8940x
    2013-07-26 20:22:36.000 iTunes[13158:17177]: open failed: No such file or directory
    2013-07-26 20:22:36.000 iTunes[13158:17177]: unable to create data from file: 17
    2013-07-26 20:22:36.000 iTunes[13158:17177]: device_map.plist file not found
    2013-07-26 20:22:36.000 iTunes[13158:17177]: DeviceRequest failed: 0xe000404f
    2013-07-26 20:22:36.000 iTunes[13158:17177]: command device request for 'getenv radio-error' failed: 2008
    2013-07-26 20:22:36.000 iTunes[13158:17177]: radio-error not set
    2013-07-26 20:22:36.000 iTunes[13158:17177]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:36.000 iTunes[13158:17177]: <Recovery Mode Device 0x7ffcccd0b860>: production fused device
    2013-07-26 20:22:37.000 iTunes[13158:17177]: <Recovery Mode Device 0x7ffcccd0b860>: operation 4 progress -1
    2013-07-26 20:22:37.000 iTunes[13158:17177]: bootstrapping restore with iBEC
    2013-07-26 20:22:37.000 iTunes[13158:17177]: <Recovery Mode Device 0x7ffcccd0b860>: operation 31 progress -1
    2013-07-26 20:22:38.000 iTunes[13158:17177]: <Recovery Mode Device 0x7ffcccd0b860>: Recovery mode succeeded
    2013-07-26 20:22:38.000 iTunes[13158:c07]: device disconnected (isDFU = 0)
    2013-07-26 20:22:38.000 iTunes[13158:c07]: _AMRecoveryModeDeviceFinalize: 0x7ffcccd0b860
    2013-07-26 20:22:43.000 iTunes[13158:c07]: device connected (isDFU = 0)
    2013-07-26 20:22:43.000 iTunes[13158:c07]: iTunes: SCEP 17
    2013-07-26 20:22:43.000 iTunes[13158:17183]: iBoot build-version = iBoot-1537.9.55
    2013-07-26 20:22:43.000 iTunes[13158:17183]: iBoot build-style = RELEASE
    2013-07-26 20:22:43.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 44 progress -1
    2013-07-26 20:22:43.000 iTunes[13158:17183]: requested restore behavior: Erase
    2013-07-26 20:22:43.000 iTunes[13158:17183]: requested variant: Erase
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-07-26 20:22:43.000 iTunes[13158:17183]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-07-26 20:22:43.000 iTunes[13158:17183]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:43.000 iTunes[13158:17183]: found device map entry for 0x00008940 0x00000008. boardConfig=n94ap platform=s5l8940x
    2013-07-26 20:22:43.000 iTunes[13158:17183]: open failed: No such file or directory
    2013-07-26 20:22:43.000 iTunes[13158:17183]: unable to create data from file: 17
    2013-07-26 20:22:43.000 iTunes[13158:17183]: device_map.plist file not found
    2013-07-26 20:22:43.000 iTunes[13158:17183]: DeviceRequest failed: 0xe000404f
    2013-07-26 20:22:43.000 iTunes[13158:17183]: command device request for 'getenv radio-error' failed: 2008
    2013-07-26 20:22:43.000 iTunes[13158:17183]: radio-error not set
    2013-07-26 20:22:43.000 iTunes[13158:17183]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:43.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: production fused device
    2013-07-26 20:22:43.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 4 progress -1
    2013-07-26 20:22:43.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 42 progress -1
    2013-07-26 20:22:44.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 5 progress -1
    2013-07-26 20:22:45.000 iTunes[13158:17183]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:45.000 iTunes[13158:17183]: found device map entry for 0x00008940 0x00000008. boardConfig=n94ap platform=s5l8940x
    2013-07-26 20:22:45.000 iTunes[13158:17183]: open failed: No such file or directory
    2013-07-26 20:22:45.000 iTunes[13158:17183]: unable to create data from file: 17
    2013-07-26 20:22:45.000 iTunes[13158:17183]: device_map.plist file not found
    2013-07-26 20:22:45.000 iTunes[13158:17183]: DeviceRequest failed: 0xe000404f
    2013-07-26 20:22:45.000 iTunes[13158:17183]: command device request for 'getenv ramdisk-delay' failed: 2008
    2013-07-26 20:22:46.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 6 progress -1
    2013-07-26 20:22:47.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 7 progress -1
    2013-07-26 20:22:48.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 8 progress -1
    2013-07-26 20:22:48.000 iTunes[13158:17183]: unable to open device_map.txt: No such file or directory
    2013-07-26 20:22:48.000 iTunes[13158:17183]: found device map entry for 0x00008940 0x00000008. boardConfig=n94ap platform=s5l8940x
    2013-07-26 20:22:48.000 iTunes[13158:17183]: open failed: No such file or directory
    2013-07-26 20:22:48.000 iTunes[13158:17183]: unable to create data from file: 17
    2013-07-26 20:22:48.000 iTunes[13158:17183]: device_map.plist file not found
    2013-07-26 20:22:48.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: operation 9 progress -1
    2013-07-26 20:22:48.000 iTunes[13158:17183]: <Recovery Mode Device 0x7ffcccc3da30>: Recovery mode succeeded
    2013-07-26 20:27:48.000 iTunes[13158:10e5b]: iTunes: Restore error 1603
    2013-07-26 20:37:48.000 iTunes[13158:c07]: device disconnected (isDFU = 0)
    2013-07-26 20:37:48.000 iTunes[13158:c07]: _AMRecoveryModeDeviceFinalize: 0x7ffcccc3da30
    2013-07-26 20:37:55.000 iTunes[13158:c07]: device connected (isDFU = 0)
    2013-07-26 20:37:55.000 iTunes[13158:c07]: iTunes: SCEP 17


    Any help will be very much appreciated, since I’m really stuck and can’t get the phone to work.

    Thanks,
    Alex

  2. #2
    Super Duper Moderator blkcadi's Avatar
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    Are you trying to use a custom firmware or stock?
    Here is a link that may help you sort it out.
    Error 1603 When Restoring iPhone in iTunes

  3. #3
    I’m trying to restore the stock version 6.1.3.

    I have tried the things listed in that article before, I’ve also tried restoring the phone on two different Mac’s and on one Windows PC, with different cables. but all are displaying the same error message.

  4. #4
    It should accept stock firmware in DFU. But the word ""should"" is used very loosely. I've had phones error like that and I've been unable to fix them. I had an old 3GS that did the same thing and it was the baseband chip. I eventually got it restored with a stitched ipsw but Bluetooth and wifi were grayed out and couldn't be used.

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