Should I take it back?

[whereswaldo]

Okay guys, here's the story: When I got my current iPhone 4 in the beginning of January, I noticed the home button wasn't always working. I though it would just go away in time, but it hasn't. Since then I've got a scratch on my screen, and I'm wondering, should I take my iPhone back to Rogers? And if I do, do I need to give them all the packaging and stuff too? Finally, do I just walk into a Rogers store and ask for a replacement, or do I have to go around it a certain way.

Thanks in advance

[StealthBravo]

You need to go to an Apple Store

[whereswaldo]

But my phone is locked to Rogers.

[Cer0]

It is easier if you can make it to an Apple store. There you only need to bring in the phone and tell them your home button is not working properly.

Apple handles the repairs.

[StealthBravo]

Rogers wont do anything for you

[whereswaldo]

Sorry, I meant power button. That doesn't make a difference, does it

[StealthBravo]

nope they will make you go to apple

[Cer0]

Nope, a broken button is still a broken button.

[whereswaldo]

The problem is, normally the button is fine, so when I show it to them, it'll probably look fine. Do I need to have a big problem for them to replace it, or will they replace it no problem?

[Cowboy]

They should

[CaptainChaos]

Call them.

[StealthBravo]

They will replace if you complain enough about it

[CaptainChaos]

Bring a picket sign.

[whereswaldo]

K thanks

[Madman604x]

Make a genius appointment. Make sure any trace of JB is gone. Goto Apple store show phone. He'll look into headphone hole with flashlight. Try your phone. It won't work. He'll give you a new replacement no questions.

However, if he can't find anything wrong. He'll still replace it however, It will be noted in your record and they won't give you a " no questions" replacement again.

[whereswaldo]

Thanks for the help guys, I go past a Apple Store every thursday after going to the gym, I'll try to get a genius appointment for then

[Cowboy]

Sounds good let us know how it goes

[whereswaldo]

just booked my genius appointment, do i just walk in there to the genius bar and announce I've arrived, or will they call for me?

[Madman604x]

Walk in and announce at the top of you lungs "I am XXX! I hath come to lay claim to the almighty iPhone Four! Summon the mighty blacksmith of repair! I command thee!".

Then casually walk up to the genius bar and let them know when your appointment is for. They will call you.

[whereswaldo]

Walk in and announce at the top of you lungs "I am XXX! I hath come to lay claim to the almighty iPhone Four! Summon the mighty blacksmith of repair! I command thee!".

Then casually walk up to the geniu bar and let them know when your appointment is for. They will call you.

Lol