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How do you return an iPhone that has been fake activated and you cant restore it? What do you tell the store employees?...
09-27-2007, 09:01 PM #1Returning "Bricked" iPhone
How do you return an iPhone that has been fake activated and you cant restore it?
What do you tell the store employees?
09-27-2007, 09:02 PM #2
You can still restore it.
Are you on Mac or PC?
09-27-2007, 09:07 PM #3
Trust me Ive tried everything it just doesn't want to restore.
Ive tried multiple computers with multiple itunes versions.
I tried to restore to 1.1.1 and I get
When I try to downgrade it tells me theres an unknown error.
You think they will change it? I just dont know what to tell them. It just boots up into recovery.
09-27-2007, 09:14 PM #4
have you tried jailbraking while in recovery mode
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09-27-2007, 09:17 PM #5
09-27-2007, 09:28 PM #6
Hold the SHIFT key while clicking the iPhone "Restore" button in iTunes
A popup window will show up..simply browse here to find the 1.0.2 ...ipsw file.
Documents and Settings\<User>\Application Data\Apple Computer\iTunes\iPhone Software Updates
or it could be here.
Documents and Settings\<User>\Application Data\Roaming\Apple Computer\Itunes\Iphone Software Updates
choose 1.0.2...blah blah....ipsw file and hit OK..and let it runs.
09-27-2007, 09:29 PM #7
Someone said "Drain the battery, take it in, tell them it gave an unknown error message when you tried to update. Hopefully theyll take your word since the phone is so new and not look too hardly at what the problem is."
Is that a good thing to do? There are only 2 apple stores in Hawaii so I need to get it right the first time
Did that it says iphone cannot be restored unknown error (1)
Last edited by ACIDMX; 09-27-2007 at 09:31 PM.
09-27-2007, 09:32 PM #8
failing to mention the unlock might help as well, obviously.
09-27-2007, 09:32 PM #9
close Itunes..or better yet..reboot your computer..and try it again.
09-27-2007, 09:33 PM #10
09-27-2007, 09:40 PM #11
hmmm..this is weird.
You did hold the SHIFT KEY DOWN while clicking on RESTORE?
Dont let go of the shift key...
09-27-2007, 09:44 PM #12
09-27-2007, 09:55 PM #13
I want to help you..so bare with me...well, you dont have nothing else to do right? might as well try what we can here.
You running xp or vista?
09-27-2007, 09:56 PM #14
Aha thank you very much
Im on XP..
Ill give you the run down one more time...
I was using the 3rd party aim app when my wifi dies. Reboot the iphone but it wont let me go into the wifi settings.
So I plug it in and click restore. Im not sure what it restored to but in the middle of restoring it gave me an error.
Now im stuck with the phone booting into the new recover mode with the wire and the itunes logo.
Trying to restore to 1.1.1 gives me the 1011 error when it gets to "Installing iphone firmware"
Trying to downgrade gives me an error right away. error (1).
Look this guy has the same problem:
Last edited by ACIDMX; 09-27-2007 at 10:01 PM.
09-27-2007, 10:00 PM #15
ok...lets try this...
1 Close iTunes and disconnect iPhone.
2 Choose Start > Control Panel.
3 Inside the Control Panel, open Administrative Tools.
4 Open Services.
5 Select Apple Mobile Device and click Stop the service
6 After the service is stopped, Click Start the service.
7 After the Apple Mobile Device service has started again, open iTunes and connect iPhone.
8 Hold SHIFT Key down while clicking on RESTORE
Might want to try plug your iphone in a different USB port also.
if that didnt work...here is the last try...a long route.
1. Select Control Panel from the Start menu
2. Select Add/Remove Programs
3. Remove Apple Mobile Device Support
4. Remove iTunes
5. Restart your system
6. Download and install iTunes again
ps..i read about the guy who has a "stock" iphone and still got an error. This is definitely a flaw with 1.1.1 . So wrong of Apple. Good news for you in a sense..you can also claimed that your phone is "stock" also.
Last edited by SundayDuffer; 09-27-2007 at 10:11 PM. Reason: Automerged Doublepost
09-27-2007, 10:11 PM #16
Same thing error 1011
09-27-2007, 10:13 PM #17
yea... I'm thinking it's broked..
09-27-2007, 10:14 PM #18
try the long route.
09-27-2007, 10:15 PM #19
I think im going to have to agree with unclear.
I think it would just be easier to walk in and tell them their update killed my phone.
09-27-2007, 10:22 PM #20
sorry to hear.
you should try to restore without the SIM card in the phone...and you know what..just restore with 1.1.1