Email question

[TQWorld]

Hey folks. My apologies if this has already been addressed but so far I am not able to find anything pertaining to my question in its entirety.

When I receive a picture in email, if I choose "reply" the receiver does not get the picture. If I choose forward and then choose to include the picture, sometimes the picture still does not make it through. At times the receiver can simply click to forward the message and then choose to include the pic and then they will sometimes see the picture. At first I thought that this was because I was deleting the picture too soon after sending it, but I began keeping the email message with the picture until the receiver has gotten it - still there are numerous times when there is no picture received.

Any thoughts or input as to maybe why this could be happening?

[BlackWolf]

I never tried it, but I have two thoughts about this:
1) maybe the original sender attached the picture as an attachment and didn't put it IN the mail? because attachments are never forwarded, no matter where.
2) maybe the iphone doesn't include pictures when you reply because it takes too long to send. But it definetly should if you forward a message.

I'd check if the image was actually in the mail (like text would be) or if it was an attachment. If it was an attachment, than naturally it won't forward

[TQWorld]

Thanks for the reply.

Here is an example of what is going on.

I sent my wife a photo from my PC, using Outlook and attached a photo by clicking and dragging the photo into the email and then sending it to her. She receives it with the pic included in the email. She forwards it back to me, selects to "include pic with original message" and then sends it to me via her iphone. I receive it on my iphone with the pic. When I then forward it back to her from my iphone, also choosing to "include pic with the original message" she does not get the picture. I have forwarded it to myself to my phone with the same procedure and I do not get the picture.

I then used her phone to forward the message to herself, same procedure, yet she receives the picture.

Any thoughts? I've already done a complete restore to 3.1.2 (same as hers) and still the problem persists.

[BlackWolf]

sounds strange. if you could test one last thing though:
send a mail with a pic from outlook to YOUR iphone, then forward it to your wife and see if she gets it.

if not, I SUPPOSE it has something to do with the mail provider you are using, maybe your wife is using a different one?

if your wife gets the picture, then it seems for some reason double-forwarding a picture doesn't work and I guess that would be a flaw in the mail app then. in that case I would file a report to apple (there is a page to do that somewhere, but I can't find it right now ...)

[TQWorld]

BlackWolf,

Thanks again for your reply. It isn't the mail server because I run my mail through my own server.

However, I did manage to troubleshoot a few things and here is what I determined (at least on mine and my wife's)...

Original Email (sender to recipient) - attachment received
Reply #1 (recipient to sender) - attachment received
Reply #2 (sender to recipient) - attachment not received.

In Reply #2, it appears to not matter if it is going to someone else or themselves. For example, I emailed myself a picture, replied to myself and then replied to that reply and once again the attachment was dropped. Same from the wife's phone.

The work around for that was simply to copy and paste it back in to reply #2 and ship it off then.

[BlackWolf]

a forward instead of a reply should work as well.

still, seems kinda like a bug ^^

[TQWorld]

Blackwolf,

My apologies for not clarifying. Each reply was actually a forward with the attachment included option.

I would consider this a bug or perhaps a way of saving storage space perhaps. Not sure. Either way, it's rather annoying. Having to copy an attachment and paste it in a reply/forward is a bit frustrating. sure, it's not a big deal and doesn't require much thought or effort, but still, technology is about ease and simplicity of use.

[confucious]

My guess is that it's part of Outlook's security to stop virii being spread by attachments.
If it really bothers you I'd try the MS Knowledge Base.