[cellmate75]

Ok my friend has a problem with her iPhone. She claims that she tried to upgrade to 3.0 she got an error message and it kicked her into restore mode, and itunes won't find it. Is there any ideas on how to fix this?
She is not jailbroken and has never been jailbroken

[L3G4L1Z3]

What was the error message? Is she on Windows or Mac? Which iPhone generation? More details please.

[cellmate75]

Ok
She doesn't remember the error message
She is on windows
It is a 2g
tell me what else you need to know

[blkcadi]

DFU mode then restore in iTunes

[cellmate75]

it's in restore mode already
Nothing is working for her
And the worst part is we are doing is I'm doing it over the mypsace chat thingy

[blkcadi]

Then she is not in DFU mode, give her these instructions and video.
INSTRUCTIONS
Step 1. Turn off iPhone
Step 2. Hold down the power and home button.
Step 3. When you see the Apple logo, release the power button but continue holding the home button down.
Step 4. Open iTunes and wait for it to tell you that it’s in restore mode.

Alternative Method:
Step 1. Connect iPhone to USB then listen to the sound when it connect and disconnect.
Step 2. Hold the home and power buttons until hear the disconnect sound then release power button.
Step 3. Wait until you hear another sound then release home button.

[cellmate75]

OK we're trying it

[blkcadi]

If she gets it in DFU, she'll have no problem.