[nerviss]

Hi Guys, first time poster here.

I have a problem where everytime I plug/disconnect my iPhone, Windows Explorer (not internet explorer) crashes.

Here is the error message

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: iTunesMobileDevice.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4682ab30
Exception Code: c0000005
Exception Offset: 040860f0
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 4105

I'm using Vista 32-bit.
I have a 2G iPhone running 2.1 and iTunes 8 but this was also happening when I was on 1.1.4 with iTunes 7. The eject button in iTunes doesn't make a difference.

Any help would be appreciated.

Thanks.

[cricketlang]

dude just call apple and tell them there is an issue with the itunes mobile device service. also try upgrading to the new itunes...its in help>check for updates.

[RedFox]

Originally Posted by nerviss

Hi Guys, first time poster here.

I have a problem where everytime I plug/disconnect my iPhone, Windows Explorer (not internet explorer) crashes.

Here is the error message

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: iTunesMobileDevice.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4682ab30
Exception Code: c0000005
Exception Offset: 040860f0
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 4105

I'm using Vista 32-bit.
I have a 2G iPhone running 2.1 and iTunes 8 but this was also happening when I was on 1.1.4 with iTunes 7. The eject button in iTunes doesn't make a difference.

Any help would be appreciated.

Thanks.

It happens to me as well

[reeko]

update itunes

[phung717]

what are you doing still on IE, you should be using Firefox

[RedFox]

Originally Posted by reeko

update itunes

Everything is the latest release.

Originally Posted by phung717

what are you doing still on IE, you should be using Firefox

It's not Internet Explorer that crashes, it's Windows Explorer.

[itsjustlenny]

if you're trying to use windows explorer to look into your iphone's folders you cant. you have to use winscp on windows to be able to look into your iphone's folders. hope this helps

[sziklassy]

have you tried locating the .dll, downloading a new one from another source, and replacing it? It's possible that the .dll is just corrupt and you need a new one, but iTunes isn't prompting it to reinstall.

[RedFox]

This is what I am getting -

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 097c60f0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635



Can anyone decipher this please?

[margilowry]

I realize I'm posting on an old thread, but I'm having the same problem. Uninstalling/reinstalling iTunes appears to not help. As best I can tell, it has something to do with the automatic transferring of photos from my iPhone to my computer. I firmly believe this is a Windows Explorer problem and not iPhone or iTunes. Maybe a corrupt file.

Any suggestions would be appreciated and if I find a solution, I will post back.

Thanks,
M

[nerviss]

I had a program call iPhone Browser installed and as soon as I uninstalled it, this problem stopped but I also uninstalled other unrelated apps at the same time (can't remember which ones) as well. If this works, use DiskAid as a replacement.