Needs some in depth help with an exchange email issue

[DoubleD]

I hope some email/server guru will be able to answer this for me. A friends company uses Blackberry service and "doesn't support the iphone" according to the IT guys. She has been successfully using the iphone to get mail using the exchange setup in the mail app for months....until recently. She gets an error message that says connection to the server failed. Some of her coworkers who have non-company issued blackberries still get mail using the same acct info she was using on the iphone. She said there was a recent "server update" and since then can't get mail on the phone. Is there a way for the mail server to block certain devices from accessing mail? Does the iphone identify itself as an iphone during the handshake? Is it a port issue because the iphone uses IMAP and BB does not? The mail server name hasn't changed since the other blackberries setup with that server name are still working. Any help is appreciated.

[cricketlang]

My name is Dan and i actually work for Microsoft Customer Service. as far as questions with exchange connectivity to the iphone this is by far the BEST article out there.

How to setup IMAP4 Exchange 2003 email to sync with your iPhone // Monkeykit’s Blog

now as far as the blackberry working and the iphone not i am almost sure there is a specific handshake that the iphone does as i have had many customers who experience the same issue (blackberry works but iphone doesnt) i will look into this a little more and get back to you as soon as i know for sure. but the iphone gets info from exchange in a different format then other devices so i will make sure.

It is also going to depend on the method used to pump exchange info to the blackberry devices. there is something called Blackberry Enterprise Server for Exchange that makes it deathly simple to sync Blackberry devices but NOT iphones. it can also be set up manually so it will really depend on that as well. keep me updated so i can continue to help you to the best of my ability.

[DoubleD]

Dan, Many thanks for the link(i'll read it in a minute). I appreciate your knowledge and you taking the time to look into this for me! I'll keep you posted as I continue my search for a solution.

[cricketlang]

hey no problem at all man. any time. we got SOOOOOO many calls here when the 3g was released that it wasnt even funny. To have microsoft work with you to set it all up is a 259 charge since exchange is a professional level product. now personally i think thats a little too much just to connect an iphone....so i always send that link to folks secretly. hahahaha. its EXACTLY what you have to do on the exchange end to make it work perfectly and it takes like 20 minutes max. so if you know the IT people just have them do it for you. its seriously a step by step for them.

[utada]

hey no problem at all man. any time. we got SOOOOOO many calls here when the 3g was released that it wasnt even funny. To have microsoft work with you to set it all up is a 259 charge since exchange is a professional level product. now personally i think thats a little too much just to connect an iphone....so i always send that link to folks secretly. hahahaha. its EXACTLY what you have to do on the exchange end to make it work perfectly and it takes like 20 minutes max. so if you know the IT people just have them do it for you. its seriously a step by step for them.

mr cricketlang,
good day..! i have same problem i want to received/send emails using my company emails but i got problem on microsoft exchange server. i dont know what's exact server i want to used to connect. please and i hope you can help me on this situation..
please Pm me for this issue. oh by the way im running 2.2.1 ofw iphone 2G.
thanks in advance..