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Thread: Warrenty Help if I'm on T-Mobile? Speaker Bad...

  1. #1
    iPhone? More like MyPhone Bigperm26's Avatar
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    Default Warrenty Help if I'm on T-Mobile? Speaker Bad...
    I just bought an iphone off ebay and the phone was brand new...Everything worked perfect after I unlocked it 2.1. Except the ear speaker. No matter how much I adjust the volume it sounds ver muffled quite, and overall BAD! I have two other iphones and they sound great so I know it's not what it should be.

    The phone is under warrenty according to the serial number. I called tech and expained the issue but they said the warrenty is only good if you have an ATT acount! That's complete BS.

    Anyway I set up an appt with teh Apple Store Genius Bar tomorrow at 9am to try another angle. Anybody got any advice on how I can approach this? The phone is immaculate and everything else works perfect! I've tried a hard reset and two restores, but it's always the same thing. I also tried using the headphone jack and it's fine.

    Any advice on to get a replacement or repair without having an ATT acount? Anyone else ever succesful and if so, how?

    Thanks!

  2. #2
    Livin the iPhone Life sziklassy's Avatar
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    Unfortunately you can't anymore without an ATT account
    They got smart...

    I have heard of people getting lucky with a nice Genius bar person... but technical that genius bar person was breaking Apple policy.
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    My iPhone is a Part of Me Chefanim's Avatar
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    Im on T-Mobile, and I had mine replaced by Apple at the Genius Bar just a few months ago. It wouldnt boot, and they replaced it no questions asked. But since yours turns on, they will know that its unlocked unless you restore it before you go in and bring it in with no sim card.... but then they wont be able to test the speaker volume... Do you know anyone on Att who can go with you and you can stick their sim in your iPhone?
    So long, and thanks for all the fish

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    iPhone? More like MyPhone Bigperm26's Avatar
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    I'm going give it a shot...hopefully I get lucky...

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    My iPhone is a Part of Me Chefanim's Avatar
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    Just dont offer any more information than you have to.

    and play dumb

    If they wont replace it, have you tried the volume booster on Cydia?
    So long, and thanks for all the fish

  6. The Following User Says Thank You to Chefanim For This Useful Post:

    Bigperm26 (11-01-2008)

  7. #6
    iPhone? More like MyPhone Bigperm26's Avatar
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    I restored it and I'm going in with no sim. If that doesn't work, I'll bring my buddy with an att account.

    Quote Originally Posted by Chefanim View Post
    Just dont offer any more information than you have to.

    and play dumb

    If they wont replace it, have you tried the volume booster on Cydia?
    Both are good pieces of advice...

    I really want a perfect working phone, but I guess if ALL else fails, I'll try the volume boost.

    Thanks Chef
    Last edited by Bigperm26; 11-01-2008 at 05:20 PM. Reason: Automerged Doublepost

  8. #7
    My iPhone is a Part of Me Chefanim's Avatar
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    Good luck!

    Let us know the outcome.
    So long, and thanks for all the fish

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    Retired Moderator one1's Avatar
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    Apple is going to run into a hell of a lot of lawsuits not living up to the HARDWARE wty of 1 year parts no matter what you do to it. You may violate your service agreement, you may violate your SLA agreement, but nothing violates the hardware agreement which is one year parts and labor wty which they are granted from the manufacturer they contract out that builds the hardware. Notice on no other computer system when a hardware component fails do they deny service of a hardware component. .......and if I ever have to come into this situation I'll make sure when i'm done they will buy me a case of phones for what I sue them for.
    Screw #Winning, I'm #Juanning
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    iPhone? More like MyPhone Bigperm26's Avatar
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    Quote Originally Posted by one1 View Post
    Apple is going to run into a hell of a lot of lawsuits not living up to the HARDWARE wty of 1 year parts no matter what you do to it. You may violate your service agreement, you may violate your SLA agreement, but nothing violates the hardware agreement which is one year parts and labor wty which they are granted from the manufacturer they contract out that builds the hardware. Notice on no other computer system when a hardware component fails do they deny service of a hardware component. .......and if I ever have to come into this situation I'll make sure when i'm done they will buy me a case of phones for what I sue them for.
    Well said and I sure hope you're right. Luckily I didn't have to threaten anything like that. I did as the Chef suggested and played dumb.

    I explained the problem to the young guy at the Genius Bar and told him I didn't have my sim (Oh...I needed that, I'm sorry, I forgot it). He started to sat that he wouldn't be able to do anything to test and then he turned around and started cleaning the ear cutout on the phone (it's NEW??). Then after trying to sync(or activate) it ( I restored it before I went in), he went to the drawer and pulled out a new phone!

    He never asked for my ATT info ro anything. I signed the papers, exchanged phones and left! I never get that lucky!

    Thanks for replies guys...

  11. #10
    My iPhone is a Part of Me Chefanim's Avatar
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    Glad to hear it went well!
    So long, and thanks for all the fish

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    Retired Moderator one1's Avatar
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    lucky, lucky, lucky........ this only happens once every now and again.
    Screw #Winning, I'm #Juanning
    iMac 27" i5 quad 2.8Ghz (1TB), MacBook Pro 17" 2.6, iPhone 4s

  13. #12
    My girlfriend dropped my 3G iPhone 3 days after they came out. Even though the screen was smashed, they felt bad for me and gave me a new phone as well.

    Sometimes, you just get lucky.

  14. #13
    It's kind of irritating that they have no standard procedure for replacements. It literally depends on the mood of the particular "Genius" you happen to be dealing with.

  15. #14
    iPhone? More like MyPhone Bigperm26's Avatar
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    It also helps when they are packed (as was this location!). It was 9am and the place was jammed, so they want to keep the crowd moving. It also helps when you ask about accesories as if you want to buy some...

    Even if this didn't work, I think if I got one of my buddies with an ATT contract, we could have pulled it off. I say that as if I'm swindling Apple, but I'm NOT. It's a one year hardware warranty...it shouldn't matter whether I have a contract or not!

  16. #15
    it looks like ima sue tha **** of of apple then.....cuz i have a hardware problem and my iPhone is a 2generation unlocked with Tmobile. I purchased it back in March or early April and it wont charge unless the phone is completely off. Not only that it wont sync. Through a friend, I met this gentleman who works for At&t and he said it looks like a hardware problem and more than likely it cant be fixed.
    Unlocked 1 Generation iPhone
    Using T-Mobile service
    1.1.4 version

  17. #16
    about 2 months ago, the touch screen wouldn't work, so i went in, and the woman told me that they want everybody to have a working device and she exchanged it right there... it was 10am as well, but the store was empty..

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