It depends, they have those refurbished ones that are in little boxes, just the phone, not accessories or "retail" box, but if they give you a new one (which is kind of difficult, very difficult) you'll have to return the "old" one in the box, with all the accessories and pay a $39.99 fee... remember that any other repair out of the warranty or the policy costs $249.00 this goes from the screen to the back cover... so if they say No! I recommend you to sell that one on ebay you'll get like $300...