[EskimoRuler]

my iphone screen went all black. when i plug it into my pc itunes recognizes it and i try to resrore it but when it restores it gets to the preparing iphone for restore and stays there for a while then tells me an error occured (9). i have 1.1.2 jailbroken, im stuck now help please

[yashasvi]

try checking apple.com

[Miss Moura]

Please....did you find an answear about whats the error 9 in itunes?! I´m having the same problem with my iphone!!

[confucious]

Wow! you revive a 6 month old thread, give no details as to what your phone and FW are and what you are trying to do and expect a sensible answer?

[trilogy069]

You mean 1 year and 6 months!

[Miss Moura]

Well the question only was, what is or means error 9 in itunes!!
But i guess your right, if i give more details i can then have more solutions to my real problem, that is:

My 2g iphone with 2.2 FW fell in the floor and it gave me the connect to itunes sign.
I did it and it told me i had to restore it because it was in recovery mode.
Tryed to do it in different ways, using custom and original FW and nothing.
Gives the apple sign that is doing the process but when it gets to the end it stays forever like that. So after one hour and excessive heat i think, i had to disconnect and then gave me error 9.
Dont know what to do and getting very desesperate cause im in portugal and because the phone was bought in the US there is no assistence to him here.

Can you help me now please?! :P

[blkcadi]

put it in DFU mode and restore again.
Here's how.

INSTRUCTIONS
Step 1. Turn off iPhone

Step 2. Hold down the power and home button.

Step 3. When you see the Apple logo, release the power button but continue holding the home button down.

Step 4. Open iTunes and wait for it to tell you that it’s in restore mode.


Alternative Method:

Step 1. Connect iPhone to USB then listen to the sound when it connect and disconnect.

Step 2. Hold the home and power buttons until hear the disconnect sound then release power button.

Step 3. Wait until you hear another sound then release home button.

Also a video.


This way you can determine if it's software or hardware.
Since you dropped it, might be broken.

[Robcoffee]

When restoring the iPhone, if you get through Preparing the iPhone stage until you get the message on the computer saying "Waiting for iPhone" - if this lasts for as long as you leave the iphone connected, and when you disconnect it Error 9 is produced - it seems to mean that there is a problem communicating with the main processor of the iPhone - although I lack the technical knowledge to explain this properly.

Anyway, you still have a good chance to get your iphone running again, I have had this problem on a 2g 8gb that froze up, so I force rebooted and it went straight to itunes screen - it took around 30 different restore attempts using different firmware versions to get it back restored. I also have it regularly on a 3g 16gb which loves crashing and then just showing the apple logo forever, and that takes well over 50 restore attempts before it will finally take a firmware - for example it last crashed overnight on Friday, and I got it restored finally yesterday afternoon.

What you need to do is set the iphone off restoring in iTunes (USE the DFU instructions above - DFU seems to work much better), if it says waiting for iphone still when the bar on the iphone gets beyond half way along put the iphone into DFU again (just grab it, hold top and home buttons till it shuts off. Release the buttons, then hold home and power buttons again for 10 seconds, release power button and wait for it to appear in iTunes). I don't know if it helps or not, but I tend to vary the firmware files I am using, if nothing else it makes the process a little less boring, download different firwares from here:-

iPod and iPhone Firmware Download

Keep trying, if there is no bar on the iphone for the firmware you are using - then if it hasn't got beyond Waiting for iPhone after 5 minutes then it won't at all so start again.

I can't work out what makes it finally take, maybe all the reboots and putting in DFU mode, maybe it just does it when it feels like it. On my 3g 16gb I took the MOBO out to see if disconnecting the battery power would help, but it had no affect. So you are stuck with just keeping on trying to restore it, and hope that one time it will take the firmware. I can't guarantee it will work, but it's worth trying - and post back if you do get it running!

[confucious]

Originally Posted by trilogy069

You mean 1 year and 6 months!

No, I meant 6 months - didn't you know we're a year behind you here in the UK?

[Miss Moura]

" When restoring the iPhone, if you get through Preparing the iPhone stage until you get the message on the computer saying "Waiting for iPhone" - if this lasts for as long as you leave the iphone connected, and when you disconnect it Error 9 is produced - it seems to mean that there is a problem communicating with the main processor of the iPhone - although I lack the technical knowledge to explain this properly."


This above is exactly what it does!! And i guess he is always in DFU mode cause after i disconnect and he gives Error 9, when i touch him again he gives the cable connect to itunes logo on the screen.

I have tried to restore quite a few times. This last one with FW 1.0.2 but with this it didn´t even go through Preparing the iPhone stage.
So you think i should go on and on trying until i get it? I am quite worried also because it gets so warm it almost burns. Is this normal?!

[Robcoffee]

The getting warm sounds abnormal - I would disconnect from the computer and force shut down (hold home and power until nothing on the screen) and leave it for an hour or so - while it is connected it will be charging which can make it get hot. If you were on 2.0 upwards only try these firmwares as lower ones will give you an error before even trying to restore.

If you have the connect to itunes display on the iphone then you are not in DFU - the screen must be black when itunes detects the iphone in recovery mode for you to be in DFU mode.

I would keep trying, once you have had it disconnected a bit so it can cool down, just use the same firmware files as you had on it previously because you need to get to the waiting for iphone stage at least. Worst case is it won't work and you will have wasted a bit of time.

[Miss Moura]

One more try and it gets stuck on the same!!
Is goes till the end of the bar in the iphone but then it stays like that till i disconnect it. And in the itunes it says waiting for the iphone.
I am going to try the 3.0 now!! Hope it works.....

[Robcoffee]

Watch out for the heat, if you have had it connected for some time it will need disconnecting to allow to cool. As I said above if it is still Waiting for iPhone when the bar gets half way full on the iphone then you will need to restart the process. Also it may take alot of tries - when my 2g did this after freezing I spent a Friday evening (some 8 hours) plus a Saturday morning (4 hours) before it finally restored and I had started to think it never would - so you could be looking at a few days of trying!

[Miss Moura]

I decided to try the 2.1 FW instead before the 3.0 and it´s now giving me another situation.

The process is just the same until i choose the 2.1 FW. Then it goes to preparing the iphone but instead of giving the bar filling it up till the end, it shows the apple logo in the middle and the searching icon below. Don´t know if it is good or bad. Only that it also stays forever like that!! :S

[Robcoffee]

Early firmwares, 2.0 upto 2.1 only have that little spinning disk, it is only the more recent ones 2.2 and 2.2.1 and now 3.0 that have that bar along the bottom. Both mean the same thing, and really want you need to know is what iTunes says - if iTunes says "Waiting for iPhone" for longer then five minutes then force shut down (hold top button and round button until screen goes black), iTunes will say error 9 click ok, then press round button and top button for 10 seconds exactly, then release power and keep holding home button until iTunes recognises iPhone in recovery mode (nothing should be on the iPhone screen), select your firmware and try again.

I can't be sure, but it could be the repeated power off, enter DFU, restore, power off, enter dfu cycle that is able to reset the processor - so you really are going to have to keep on trying. Of course there could have been some hardware damage from the drop, but the only way to find that out is to take it somewhere for repair - and constantly trying to restore it is free at lease (albeit a but boring after try 20, tedious after try 30 and beyond 40 I normally feel glad my hammmers are out in the shed otherwise it'd get a luddite style reboot)

Oh, and another thing, for good measure try different USB ports every so often.