Apple workers broke my iPhone! Now help needed

[m1ngaa]

I had this white 16GB 3G. And I dropped it into my bath. I turned it on after it got dried, was working fine. But the home button was not really functioning right. I took it to Apple store here in Denver (Denver is so country side). And I told them what happened. They said they might do some fixes, and they took it to their backroom or something. But when they came out they said they can't do any fixes for the home button. But the phone was completely useless! They broke it! I yelled at them how it was working, and told them to give me a refurb or something. They said they won't do anything since the phone had water damage. Now the f*cked up thing is I can't put it in DFU mode. I dont' know if it's the home button. But I tried it whole day! Nothing is working. When I plug it into my computer Apple logo goes on and nothing happens. 20 seconds and it turns off... What the hell am I supposed to do now? They broke my iPhone and not giving me anything back! Does any of you think that Apple people did some shits to it? Does anybody know someone who fixes these kind of stuff in Denver? PLease... I loved my white iPhone. Now I'm on my 2G...

[Sk8r789456]

Go to another store

[Zwayne]

how much do you want for the phone?

[volcomc]

That's insane. There is no way in hell I would have left there without a new phone if it was working when you went in the store like you say. I think you may have blown your chance man, I just found out my warranty is now void due to water damage as well. I almost killed the guy behind the counter when he told me. Anyways, hate to say it but you may be SOL unless you can sell it so say, Zwayne haha.

[Eurisko]

Actually, the minute you dropped it into your bath, you broke it, and voided the warranty. Apple had nothing to do with it. Did you really expect them to fix it for you gratis?

[m1ngaa]

Well whatever Eurisko. It was working fine except for the home button. It was like you have to push on the home button real hard. But everything except for for that was all fine... And now the phone is all useless. Well tanx Zwayne. I got an new iPhone. I went a different store this morning. Had to make an appointment n' sh*t. I hate those... And they asked me if I charge my iPhone in my car I said yes. They asked do I drink coffees I said yes. So they thought maybe some coffee got in the iPhone and they told me I can buy a new one for 299$ but not doing anything to my AT&T contract. I said okay. So I have a new one now. But f*ck. 300 dollars are a big thing to me. (cheap Asians lol) But yeah. Now I'm about to jailbreak and stuff. This time I'ma keep it real safe lol.

[JAG2621]

Actually, the minute you dropped it into your bath, you broke it, and voided the warranty. Apple had nothing to do with it. Did you really expect them to fix it for you gratis?

I agree with you. Someone always wants something for nothing.
Apple did not drop it in the water.

[Jim Danner]

I agree with you. Someone always wants something for nothing.
Apple did not drop it in the water.

If it was still working when brought in to Apple (except that the home button was somewhat flaky), and completely broken after Apple had played with it, then obviously Apple broke it. Maybe it's a good idea to read posts before commenting on them.

[AppleIT]

If it was still working when brought in to Apple (except that the home button was somewhat flaky), and completely broken after Apple had played with it, then obviously Apple broke it. Maybe it's a good idea to read posts before commenting on them.

This is usually the case by our customers blaming the agents or Genius Bar reps. If you have an issue, you need to contact iphone customer care and have them log the case, get you over to a Product Specialist or the Agreement Admin Dept.

The issue with your device is not our team that you let look at it, it's the device that was dropped into the tub. The warranty, however is now null in-void and can not be replaced at an Apple Retail Store.

As said before, if you need a repair please contact our iPhone dept. and they will offer an OOWA (Out Of Warranty) Accident Dental repair.

Hope this helps you in your situation, but our guys did not break your device, I am sorry.
---

Apple IT,
iPhone Specialist / IT Administrator

[m1ngaa]

This is usually the case by our customers blaming the agents or Genius Bar reps. If you have an issue, you need to contact iphone customer care and have them log the case, get you over to a Product Specialist or the Agreement Admin Dept.

The issue with your device is not our team that you let look at it, it's the device that was dropped into the tub. The warranty, however is now null in-void and can not be replaced at an Apple Retail Store.

As said before, if you need a repair please contact our iPhone dept. and they will offer an OOWA (Out Of Warranty) Accident Dental repair.

Hope this helps you in your situation, but our guys did not break your device, I am sorry.
---

Apple IT,
iPhone Specialist / IT Administrator

They did't even tell me anything about it! They just brought it out they said they found out there was some water damage and can't do anything, I said okay and tried turning it on but it was broken! They broke it! I don't know what they did! No Apple worker told me that I can talk to iPhone dept or anything. Because I thought I was talking to the iPhone and Apple guys!!!

[Eurisko]

If it was still working when brought in to Apple (except that the home button was somewhat flaky), and completely broken after Apple had played with it, then obviously Apple broke it. Maybe it's a good idea to read posts before commenting on them.

Maybe its a better idea to take responsibility for your own actions and stop blaming other people. If you didn't drop it in water, you wouldn't have had to bring it to Apple would you. Instead you try to get sympathy here by turning coincidence into blame.

[AppleIT]

I am sorry to hear the situation you're in but however with the device being OOWA it would not have mattered if they took it back and tried to fix it or not. The device is voided of warranty before they took it back to check it out and can only be sent in for repair and will be required for a fee for this fix.

This happens alot and because of it, that is why Apple does not have insurance for their products because of incidents such as this that happen (everyday).

More info: 1-800-MY-APPLE

[m1ngaa]

okay I get it guys... Sorry for blaming other people... (but they still broke my iPhone >.<)

[drgopoos]

okay I get it guys... Sorry for blaming other people... (but they still broke my iPhone >.<)

I Support you. If they did not know how to repair it , they should not have taken it . They should return the product to you as u had given it to them.

[AppleIT]

Since the customer was willing to give the Genius Reps the device for a checkup, it's technically not their fault as they're fully trained on how to work with these devices before they even come close to working on them.

Have a great day guys.

[se23]

is it possible when it dried the circuit was created? So when they looked at it and possibly open it they broke the circuit which the dried water created! I used to repair water damaged phones and if the phones been dried while still in one piece there's always a possibility of breaking if u try open it to repair. If they knew it went in water why did they even bother?

[gQstatus05]

Ok. That's not the point guys, stop being dense. The point is that they took a working phone, took it to the back, and when he got it back it didn't work. It's the responsibility of the person handling it.

If you were to give me YOUR phone and it was fully working and I broke it I bet you wouldn't say "Oh well the warranty was voided anyway" You'd be pissed.

I think where the OP fudged up was that he got soft. You should have argued with the idiot who was in charge of your appointment. He knew it was working and screwed it up.

[pacmac]

that sucks...dont blame apple they broke your iphone..

blame them for not have insurance because all they want is money..

apple says "you spill water on your iphone?" poor baby..heres a new one..its only 300bucks"

[Napoleon_PhoneApart]

Ok. That's not the point guys, stop being dense. The point is that they took a working phone, took it to the back, and when he got it back it didn't work. It's the responsibility of the person handling it.

If you were to give me YOUR phone and it was fully working and I broke it I bet you wouldn't say "Oh well the warranty was voided anyway" You'd be pissed.

I think where the OP fudged up was that he got soft. You should have argued with the idiot who was in charge of your appointment. He knew it was working and screwed it up.

But a water-damaged iPhone is bound to be a little flaky as far as consistent operation goes. Who's to say that the iPhone just didn't stop working at the point it did due to bad timing, since it had internal water damage?

[m1ngaa]

Ok. That's not the point guys, stop being dense. The point is that they took a working phone, took it to the back, and when he got it back it didn't work. It's the responsibility of the person handling it.

If you were to give me YOUR phone and it was fully working and I broke it I bet you wouldn't say "Oh well the warranty was voided anyway" You'd be pissed.

I think where the OP fudged up was that he got soft. You should have argued with the idiot who was in charge of your appointment. He knew it was working and screwed it up.

That's right! If it happens again, I'ma go to that store again and just yell at everybody! Take me to justice, oh I'ma get a new iPhone for free somehow! I really thought Apple was all nice people, nice, geek, ***... But some of 'em are mofos... Broke my iPhone, just said Oh well here you go, we can't do nothing. I only had a very small problem with the Home Button, everything else was fine... And after that he broke My 299$! And very smart, the other store made me buy a new one for another 299$ Because I heard they would take my phone away if I cancel the 2 year thingy and pay money..? What kind of a money stealing bussines is that? AT&T sux! Everybody knows it, Apple was full of nice and innocent people but AT&T thought them some bad ideas!!! Oh well...

I should have sent it to one1 >.<