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Thread: MMS on iphone 3Gs by sales rep.
07-17-2009, 08:55 PM #1
MMS on iphone 3Gs by sales rep.
i just got off the phone with the floor manager at ATT.
i asked him to set up my MMS provisioning.
told him im a dev (i am)
told him i got instuctions on what needed to happen, and that i already had the carrier settings from apple.
and that a member of my team successfully got mms to work from an att sales rep. a while ago (while 3.0 was in beta)
he insisted it was impossible.
no matter what i said.
i also had an apple tech support guy on the line with me so he couldnt say "ya you need to talk to apple"
he insisted that the new system doesnt allow them to change iphone plans.
is he right?
and is there another way to get MMS for longer than a few days (sim swapping)
07-18-2009, 06:53 AM #2
sales rep won't do crap. They aren't autorized or trained in the since of anything related to MMS with the iPhone. Thats why all they can say is its not possible. Try getting up to Tier 2 Support. I was speaking to a representative there and made it up to her Supervisor which finally got ticked and said just try what he's saying and tell me if it works. Guess what? It works.
07-18-2009, 09:12 AM #3
ya i talked to tier two. and the manager said it was impossible. should i just keep pressing him? when did it work for you?
07-18-2009, 09:30 AM #4
Actually try calling at a different time make sure they know that you are working with other devs that have it
07-18-2009, 09:11 PM #5
i been told that by customer service, sales rep, and the tech chat reps... they cant change it anymore?
Mine is set up idk how though..
07-19-2009, 04:34 PM #6
got mine working. slidingmike posted my way i believe. send me an aim if he didnt, and ill explain
what you have to do, is put the sim in an old ATT phone, and then tell the rep, that your going to be switching between phones. and that you need all your current iphone data plans to stay intact, and that you need a messaging plan instead of an iphone texting plan, and that you need Push WAP and then that they need to change two places in snooper so it wont change you back to the old plan when you put the sim back in your iphone (give them the excuse that you dont want to keep calling back to change that plan everytime you put it in the old sim)
all this was done for me by a tier one agent.
Last edited by JustinPizzle; 07-19-2009 at 04:34 PM. Reason: Automerged Doublepost
07-19-2009, 05:51 PM #7
I do need to merge in what you said sorry i haven't yet. If i start having problems i think i'll try the snooper thing but i didn't want to go into the part about having to switch phones. The less amount of time i want to talk to a att agent is what i want.
07-19-2009, 11:58 PM #8
well i just say that to make sure they keep my other plans intact. and it helps if you have an excuse, i was walking one of my friends through it today, and he said he just told them to change the plan, well the chick went to her supervisor and said it was against the rules and that because he had an iphone, he couldnt have any other plans. so they key is to keep them from asking someone who would know, and keep them from getting confused. tell them your swapping phones, and want to be able to mms on the other phone (the girl kept telling me "you realize the iphone is completely incapable of MMS, that pissed me off) enable Push WAP, and then there are two places in snooper that need to be changed so they dont switch you back (tell them to do it so you can avoid calling and changing every time you switch)
07-20-2009, 12:02 AM #9
^ This worked for me several months ago but AT&T is getting worse and worse about enabling WAP push. Good luck!
07-20-2009, 11:19 AM #10
as a side note, i restored my phone this morning, and it had to reactivate. it rendered the messaging plan incapable of MMS and i called back, had them readd it, and then it worked again flawlessly, just readd it no snooper or wap mods.
I tested mine this morning, MMS going good.
Last edited by JustinPizzle; 07-20-2009 at 11:19 AM. Reason: Automerged Doublepost
07-20-2009, 02:53 PM #11
- Join Date
- Jun 2008
- Thanked 2 Times in 1 Post
This seams so stupid. At&t won't activate it for anyone. I have been with them for 6 years and they won't even give me to the Tier 2 reps. They say "all are busy". WTF... I am for the first time tempted to go to T-mobile even with out 3G speeds.
07-21-2009, 11:15 AM #12
it is stupid. ATT should have had all this up and ready by the launch of the 3.0. and even by the 3GS,
but nothing at all. pisses me off.
(my MMS is still working flawlessly)
(so is tethering, but thats not a big deal lol)
Last edited by JustinPizzle; 07-21-2009 at 11:15 AM. Reason: Automerged Doublepost
07-21-2009, 11:53 AM #13
**EDIT CPJR- Useless**
Last edited by cpjr; 07-21-2009 at 06:56 PM.
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07-21-2009, 12:17 PM #14
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07-21-2009, 12:23 PM #15If i say something stupid I apologize. If i say something smart: "RESPECT MY AUTHORITAH".
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07-21-2009, 12:48 PM #16
if you want that bad to use mms/tether move to canada,france or spain! Because they been having the service since last week!
07-21-2009, 01:28 PM #17
Somebody needs a course in business 101. Txt and mms is just another way they make money. Wow nothing like opening your mouth (or typing on keyboard) to let people know just how smart you really are or not.
07-21-2009, 01:54 PM #18
But what get's me its that they have told every one, MMs wont be ready until? and no matter what people tried, some of them with luck other, they just keep trying! now they ***** about the service, Knowing that ATT will take a little while to have it working! My girlfriend, she works for ATT and she is ******** about it! so change phones that's my answer to her! but she says since my iphone is not with att I have the features! too F bad! I don't even used it!
I'm just tired of reading this and that! you bought a cell from ATT you are out of luck! you want the freedom of doing what ever you want, should have bought and Unlocked one!
Are we that sick that our life depends on Sending MMS or receiving it? is it necessary in our daily life?
07-21-2009, 01:57 PM #19
I feel its pretty reasonable people are wanting to use a feature of these phones that was advertised and used as a major selling point for them. Every thread on this forum is pretty well labeled and if you are tired of reading about people trying to get mms working then simply don't click it?
07-21-2009, 02:00 PM #20
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