I probably sound stupid but I'm a newbie at this so here goes.
I don't own a computer so I used my sister's to update my iPhone software. I didn't sync first because I didn't know I had to. I Thought that's what the backup was for. After updating I clicked restore ( like the lady at AT&T told me to). All my music was gone from my iPod. Since I didn't sync it wasn't in the iTunes on my sister's computer either. I didn't know those hours of "backing up" weren't saving my music. Is it gone forever? So mad at iTunes right now! Didn't know I had to be a computer whiz. Since this incident I've bought some new music and made the same mistake again. Now I can't even get music to download into my iPod. It charges my account and goes through the process with the progress bar, but never shows up in my iPod. Apple won't even answer my questions for less than $30. Grrrr...