Any feedback is appreciated.

1) Does anyone have any recent feedback about how long your app/game took to get approved. This would be for new games/apps submitted. I am 3 weeks in and still in review

2) I have sent the appropriate emails associated for apple developers and contracts department over the last 4 weeks. I have 5 trouble tickets/case numbers. Not once have they responded. Are you guys seeing this and know of a better way to get answers from them

Thanks for your help.