One would imagine that after a year of continually being ranked the worst carrier in the United States, AT&T would have tried to change something around but unfortunately they haven’t. According to the latest Consumer Reports’ latest rankings, AT&T once again holds the total for overall worst U.S. carrier. It shouldn’t feel too bad though since not a single major U.S. carrier scored above an overall satisfaction score of 72, which isn’t very high in the first place if you think about it.
The carrier that came on top ended up being Verizon once again with Sprint and T-Mobile following behind. According to Consumer Reports Senior Electronics Editor, Mike Gikas:
Verizon stands out from the pack if you are a heavy-duty data user. They’re the Cadillac network. They’re pricey in some respects, but in terms of overall quality of service and availability of service, they are the overall leader.
While the big carriers failed to impress, three smaller companies —Consumer Cellular, U.S. Cellular, and Credo Mobile— held the highest scores for customer satisfaction. U.S. Cellular, for instance, which is the largest of the three with service mostly in the Midwest, topped with a score of 88 percent. The dissatisfaction among the big U.S. carriers has actually led many consumers to jump ship to less expensive pre-paid plans. Apparently many consumers preferred to pay full price for their device so they could enjoy a lower monthly bill along with better customer experiences with their carriers.
At this point, I’m sure many of you have had at least one if not multiple experiences with your carrier of choice. How did your experiences go? Were they on par with the report’s findings?
Source: Consumer Reports via NBC News