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  • AT&T Cutting Cancelation and Return Grace Periods From 30 Days to 14 Days


    Tomorrow AT&T will cut their returns and cancellation period in half.

    Yes, as if AT&T and the other telecom providers already didnít enjoy screwing customers over enough the company plans to shorten the time consumers have to return a phone, or cancel their service from 30 days to 14 days. Good news for prospective buyers in California, their return and cancellation period will remain the same as California law requires nothing less than a 30-day grace period.

    Now, consumers might wonder what all of this means. Basically, this is a move by AT&T that allows them to charge customers an EFT (early termination fee) two weeks earlier. Before customers had a full 30 days to decide if they wanted to keep a device, or service and cancel the service or return the item without fear of being charged an insanely massive EFT.

    This move shouldnít come as a surprise, and Iím honestly surprised it hasnít happened sooner. Two weeks should be plenty of time to tell if you hate something or not, but there are always exceptions and unique circumstances that can prevent people from returning their devices in a timely manner.

    Shared data. Data caps. Actually charging for texts. Activation fees. EFTs. Data throttling. Remember these are all features, and in the best interest of the consumer.

    Source: Engadget
    This article was originally published in forum thread: AT&T Cutting Cancelation and Return Grace Periods From 30 Days to 14 Days started by Phillip Swanson View original post
    Comments 33 Comments
    1. luv2hnt1's Avatar
      luv2hnt1 -
      How do you like $5 a gallon gas? Summer Blend?
      Quote Originally Posted by iLoveWindows&iPhone View Post
      I noticed this as well as I read the article. Reminds me of a local news channel covering politics...They tell you one side of the story, then the other, but you can always tell if they lean left or right. Either that, or two different people wrote this article!

      Anyways, I live in Cali, so i am not really affected. The guy who said that having 30 days instead of 14 days to RETURN A CELL PHONE is the ONLY good thing about living in Cali....really needs to get out more... That, or he just doesn't enjoy amazing weather, the ocean, a plethora of beautiful women, bbq's at the beach in December, and once again....beautiful women everywhere!

      Back on topic....I really do believe 14 days is plenty of time to basically test drive a iPhone, android, windows phone, whatever your flavor may be. These things are expensive, not only for the customer, but for the carriers selling them. Imagine being able to test drive a Lamborghini for 14 days....Sounds good to me!

      Just don't think this is a big deal...I actually think its a smart, and fair (that's rare) move by AT&T. They are in the business of selling phones, not renting them out.
    1. Perceptum's Avatar
      Perceptum -
      Quote Originally Posted by luv2hnt1 View Post
      How do you like $5 a gallon gas? Summer Blend?
      Small price to pay for all the consumer protection laws here in Cali.
    1. akosko01's Avatar
      akosko01 -
      no biggie. you should know what you are buying. you should also know if you want to keep it within the first 14 days.
    1. bonum83's Avatar
      bonum83 -
      Quote Originally Posted by MaStA819 View Post
      So he goes from saying consumers are getting screwed enough to saying that two weeks should be plenty of time to decide if you want to keep the phone. Tell us how you really feel...lol

      I thought the same thing.....
    1. eightyk88's Avatar
      eightyk88 -
      Quote Originally Posted by rcm View Post
      this is just an example that AT&T can't handle the competition anymore and are doing any dirty trick to keep their costumers with their stupid 2 year plan.
      I hope you always buy atthe retail and don't accept their "stupid" discounts.
    1. RoloDiva13's Avatar
      RoloDiva13 -
      Quote Originally Posted by eightyk88 View Post
      I hope you always buy atthe retail and don't accept their "stupid" discounts.
      +1. Funny how no one was giving AT&T any credit for being the lone hold out to the 14-day return policy yet when they finally join the rest of the pack here come the whiners (rme)
    1. Slimz's Avatar
      Slimz -
      Quote Originally Posted by Perceptum View Post
      Small price to pay for all the consumer protection laws here in Cali.
      This is how liberals think. I'll never understand it. Some of the highest taxes and gas prices in the nation and it's a small price to pay for consumer protection laws? Jesus, it's shame you get all those electoral votes.
    1. King_O_Hill's Avatar
      King_O_Hill -
      Don't forget about the cool earthquakes!
    1. aries_green_monkey's Avatar
      aries_green_monkey -
      modmyAT&T.com

      and just for the record. California > Other States (in general)
    1. eightyk88's Avatar
      eightyk88 -
      Create laws to justify luxury taxing everything but food that's Cali government. Now living Is all about beaches, ladies, skateboarding, snowboarding and everything in the middle.
    1. bigboyz's Avatar
      bigboyz -
      Not sure if you even need 2 days to decide. A smartphone purchase these days is significant. You are spending a lot of money either up front or in the long run. If you have not done research and or homework as to the device, capabilities or its worth..im not sure what to say. Buy the phone and if you don't like it, return it within 14 days = DONE.
    1. RICO_'s Avatar
      RICO_ -
      I'm going to go buy a phone and then return it on the 14th day.....3 minutes before closing time for a local AT&T store....just to piss someone off. >8)
    1. Italia411's Avatar
      Italia411 -
      Quote Originally Posted by RICO_ View Post
      I'm going to go buy a phone and then return it on the 14th day.....3 minutes before closing time for a local AT&T store....just to piss someone off. >8)
      Then you will be on the hook for the $36 activation fee and the $35 restocking fee. That alone will make any AT&T employee you are trying to piss off smile (: