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  • Apple Releases Support Document About iPhone 5 Camera's 'Purple Haze'


    Complaints have been flying around the Internet since the release of the iPhone 5 about the camera having a “purple haze” when pointed near an extremely bright light source, such as the sun or a light bulb. Apple has just released a statement about the issue, stating that users should point their cameras at just a slightly different angle when the purple haze effect occurs:

    Quote Originally Posted by Apple
    Symptoms

    A purplish or other colored flare, haze, or spot is imaged from out-of-scene bright light sources during still image or video capture.

    Resolution

    Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor. Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect.
    The issue appears to be a reaction from the bright light reflecting off of internal camera surfaces and eventually the sensor inside of the digital camera. Apple also attempts to say that every generation iPhone has this problem, although fails to cite it as a problem; rather, as a normality. We know from comparisons, such as the one below by Mashable, that the iPhone 4S does not appear to have the same purple haze problem as the iPhone 5:



    For now, Apple doesn’t appear to be making any hints that they will be providing some sort of fix for the problem. From a merely speculative point of view, any attempt to fix the problem could possibly be part of a future software update that uses algorithms to help reduce the purple hue in the photograph as it is saved to the Camera Roll.

    If you are experiencing the purple haze on your new iPhone 5, then we would recommend taking Apple’s advice and taking the picture without a bright light source being just on the frame of the photograph. The purple haze does not appear to show up in photographs where a light source is not in direct view of the camera.

    Sources: Apple via AppleInsider
    This article was originally published in forum thread: Apple Releases Support Document About iPhone 5 Camera's 'Purple Haze' started by Anthony Bouchard View original post
    Comments 58 Comments
    1. jrhudson's Avatar
      jrhudson -
      And they couldnt say anything about the wifi issues. I havet even heard of this purple thing.
    1. unison999's Avatar
      unison999 -
      People who does not have this problem, great! lucky you.
      How do you know you are the small percentage that does not have this problem?
      Apple did not make people buy this product, but people did not see disclaimer stating "by buying this product you may take purple haze in your picture" so they have informed purchase. This would be called bait and switch.
      BTW they ALSO compared iPhone 5 to an iPhone 4S, now if the camera in 4S is fine then it is 5 that has problem.
    1. trek-life's Avatar
      trek-life -
      The writing is on the wall. Apple is going to be critically drug through the mud until failure & job loss. People will dance like they've won something.

      Just tested it with my friend's 5. No purple haze issue.
    1. Silverado1987's Avatar
      Silverado1987 -
      I too have this purple haze but not "as" bad. Plus I don't give a ****
    1. Pizentu's Avatar
      Pizentu -
      "Dont hold it that way."
      "Dont point it that way."
      "Of course Aluminum is prone to scratching, thats why we made this top end device with such a fragile surface."
      "IOS6 maps are dead on. The problem is Google maps was so messed up and people were just used to using Google"

      Sorry guys, I have grown tired of Apple and their business practices. Be it the way they treat customers or how the people who assemble the products are treated. As well as I am just bored with seeing the same phone released every year and everyone has to sleep a week out in some line to buy the phone they already own.

      Also the a post above me that complained about "bait and switch", LMFAO!!! Its your own fault for rushing out to buy a product on day 1. If money is a problem for you then you should not buy day 1. You should take "personal responsibility" for your own actions. Wait a few days to a week to see user reviews before you buy.

      ----------------------------------------------------------------------------------------------------------------------
      *Dont get me wrong. I LOVE my iPhone. I just wont be updating anytime in the near future.
      **I am sorry if anyone was offended by the words "personal responsibility".
    1. dsg's Avatar
      dsg -
      why is it that Appl£ answers every iPhone issue with the users holding it wrong, they take our money and blame us if there is an issue.

      bring back the days when the customer is always right, even if they're wrong
    1. Mrteacup's Avatar
      Mrteacup -
      Quote Originally Posted by Pizentu View Post
      "Dont hold it that way."
      "Dont point it that way."
      "Of course Aluminum is prone to scratching, thats why we made this top end device with such a fragile surface."
      "IOS6 maps are dead on. The problem is Google maps was so messed up and people were just used to using Google"

      Sorry guys, I have grown tired of Apple and their business practices. Be it the way they treat customers or how the people who assemble the products are treated. As well as I am just bored with seeing the same phone released every year and everyone has to sleep a week out in some line to buy the phone they already own.

      Also the a post above me that complained about "bait and switch", LMFAO!!! Its your own fault for rushing out to buy a product on day 1. If money is a problem for you then you should not buy day 1. You should take "personal responsibility" for your own actions. Wait a few days to a week to see user reviews before you buy.

      ----------------------------------------------------------------------------------------------------------------------
      *Dont get me wrong. I LOVE my iPhone. I just wont be updating anytime in the near future.
      **I am sorry if anyone was offended by the words "personal responsibility".
      none of those quotes are actually real.. the closest to real is dont hold it that way and thats not even the spot on quote..

      seriously i agree apple hasnt been on their game lately but still. Media just gives apple tons of crap you dont ever hear about all the crappy touchscreens millions of other smartphones have. or the fact that samsung/droid products are horrible at using ram and you constantly need to manually close apps because they dont have an os that auto controls ram use. there are plenty of problems with all phones. media just hates on apple because its so universal that people will view every article about it

      all lenses fragment light in someway so if light hits it at a certain angle it will show a different color..
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by dsg View Post
      why is it that Appl£ answers every iPhone issue with the users holding it wrong
      In my opinion, they are justified to inform customers that they are using the product incorrectly. If someone walks into Home Depot and buys a hammer and smacks their thumb instead of the nail they intended to hit, then the maker of the hammer has the right to say the hammer was used incorrectly when the user complains that the hammer hurt them and the nail wasn’t driven into the wood.

      In this case, it’s almost as simple as the hammer mentioned above. Consumer cameras are not made to be directly pointed at lights, just as hammers are not made to smack thumbs. Every camera in the world causes a glare when you shine it at a light, just as every hammer will hurt your thumb when you smack it. This is a drawback of using glass as the lens – glass is a shiny object and causes glare. In most photography courses, you’re going to be taught to take a picture with the light and not against it. There is a very important reasoning behind this logic – it creates better photos.

      Just my two cents.
    1. LucasPukus69's Avatar
      LucasPukus69 -
      Its the ghost of Jimi Hendrix doing that!!!
    1. znbl's Avatar
      znbl -
      Quote Originally Posted by Eiswritsat View Post
      OH, Lord. I swear its always something. A small number of people have a issue and it gets blown out to astronomical proportion. I have no issues with my iPhone 5 I just went outside and took 10 shots in the sun no purple haze....
      1) Do you know for a fact that this is only affecting a small amount of people as you say? (Please cite.)

      2) So because you don't have an issue means no body else does? Maybe if you didn't have such a self-centered world view, you'd be able to notice that this problem is rather unique to the iPhone 5.
    1. steve-z17's Avatar
      steve-z17 -
      My iPhone 5 doesn't have this problem.
    1. runey71's Avatar
      runey71 -
      Is this meant to effect all iPhone 5s? Cause I've been trying to replicate it on mine, and my girlfriends, iPhones and so far can't. Just get the normal flare that I would expect from any camera (including my DSLR).
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by runey71 View Post
      Is this meant to effect all iPhone 5s? Cause I've been trying to replicate it on mine, and my girlfriends, iPhones and so far can't. Just get the normal flare that I would expect from any camera (including my DSLR).
      It is not yet known if it affects every iPhone 5 unit or just a small amount of them. Some people claim that they can't reproduce the issue, but this could just be because of the camera conditions that are difficult to reproduce. It doesn't dismiss the possibility that all iPhone 5 units are affected. It might just mean that people have to try harder to reproduce the problem.

      I don't have an iPhone 5 yet (still on backorder) to try reproducing the purple camera haze, but I'll certainly be trying when it finally gets here...
    1. dsg's Avatar
      dsg -
      Quote Originally Posted by Anthony Bouchard View Post
      In my opinion, they are justified to inform customers that they are using the product incorrectly. If someone walks into Home Depot and buys a hammer and smacks their thumb instead of the nail they intended to hit, then the maker of the hammer has the right to say the hammer was used incorrectly when the user complains that the hammer hurt them and the nail wasn’t driven into the wood.

      In this case, it’s almost as simple as the hammer mentioned above. Consumer cameras are not made to be directly pointed at lights, just as hammers are not made to smack thumbs. Every camera in the world causes a glare when you shine it at a light, just as every hammer will hurt your thumb when you smack it. This is a drawback of using glass as the lens – glass is a shiny object and causes glare. In most photography courses, you’re going to be taught to take a picture with the light and not against it. There is a very important reasoning behind this logic – it creates better photos.

      Just my two cents.
      thats the shittest analogy Ive ever heard, everybody who's used a hammer has hit them self at least once, and nobody I know would complain to the manufacturer about it.

      Appl£ should have added some instructions in how to use the camera correctly and not patronize they're customers, by telling them there 'holding it wrong'

      p.s. not everybody is a photography graduate
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by dsg View Post
      thats the shittest analogy Ive ever heard, everybody who's used a hammer has hit them self at least once, and nobody I know would complain to the manufacturer about it.

      Appl£ should have added some instructions in how to use the camera correctly and not patronize they're customers, by telling them there 'holding it wrong'

      p.s. not everybody is a photography graduate
      I don't think anyone needs to be a photography graduate to know that light will cause a glare on a glass lens, but the analogy goes to show that a user can use an object incorrectly by accident.
    1. dsg's Avatar
      dsg -
      but the analogy goes to show that a user can use an object incorrectly by accident.
      it's still a bad analogy.

      I don't think anyone needs to be a photography graduate to know that light will cause a glare on a glass lens
      true, but they could have used an anti glare coating like you can get on glasses(spectacles)
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by dsg View Post
      it's still a bad analogy.
      It was an attempt.

      Frowny face, nonetheless.
    1. trek-life's Avatar
      trek-life -
      Quote Originally Posted by znbl View Post
      1) Do you know for a fact that this is only affecting a small amount of people as you say? (Please cite.)

      2) So because you don't have an issue means no body else does? Maybe if you didn't have such a self-centered world view, you'd be able to notice that this problem is rather unique to the iPhone 5.
      LOL @ Self-centered world view, based on your statement, that goes both ways.
    1. Mattme11's Avatar
      Mattme11 -
      Its simple buy an iphone 4. Its got a better battery than the 4s and 5, but also only has 1 thing wrong with it but the bumpers fix it lol
    1. zakspop's Avatar
      zakspop -
      A man goes in to see a doctor...
      The doctor asks "What is the problem?"
      The man replies "Doctor, it hurts when I do this...."
      The doctor says "That's easy to cure.... Just don't do that...."