• Your favorite

    Apple

    ,

    iPhone

    ,

    iPad

    ,

    iOS

    ,
    Jailbreak
    , and
    Cydia
    site.
  • Tim Cook Writes a Letter to Customers About iOS 6 Maps: Apple is Sorry


    iOS 6 brought over 200 new features to the iOS 6 device lineup including a new Maps application, which added features such as turn-by-turn navigation, Flyover view, and 3-D maps. While it's cool, accuracy hasn't exactly been superb for everyone and map images have rendered strangely, as not to resemble what the location actually looks like. Users have reacted to these issues with strong words and numerous complaints.

    Following the negative vibe created by iOS 6 users about Apple’s new Mapping solution, Tim Cook has written a letter to customers (viewable from Apple's Web site) using the new Maps application in an attempt to soothe the frustration. In the letter, Cook apologizes for the rough start and promises that everything is going to get better as more and more people use Apple’s Mapping solution:

    Quote Originally Posted by Tim Cook
    To our customers,

    At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

    We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

    There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

    While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

    Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

    Tim Cook
    Apple’s CEO
    In addition to the apology, Cook advises users that aren’t content with Apple’s Mapping solution to use third party alternatives from the App Store such as Bing, MapQuest, and Waze just to name a few. Cook also mentions that users can use Google Maps from Mobile Safari and can create a home screen bookmark by following this guide, which was posted this morning by Apple.

    Cook also promises that Apple will continue to work on the Maps application until customers are completely content with it. That being said, it is almost guaranteed that Apple will not be bringing Google Maps back to the iOS device lineup natively. It will be up to Google to either launch their own Google Maps application in the App Store for users to download, or it will be up to users to go ahead and make a home screen bookmark of the Web site from Mobile Safari.

    Sources: Apple
    Thanks for the tip Richard!
    This article was originally published in forum thread: Tim Cook Writes a Letter to Customers About iOS 6 Maps: Apple is Sorry started by Anthony Bouchard View original post
    Comments 35 Comments
    1. jwil736's Avatar
      jwil736 -
      Quote Originally Posted by NakedFaerie View Post
      It will never be at the level of Google Maps so it might as well kill it off like it did Ping.
      I guarantee its better than Google by end of 2013, mark my words. Apple will not allow another MobileMe situation.

      Quote Originally Posted by sheon View Post
      Apple is really losing its touch...... they need to get off there *** and go back to making great products instead of suing people
      Why don't you get your head out of your *** and think about what you just said...
      If they stopped suing other companies that are using their patent technologies, then those other companies would gain growth and wealth off what apple built while apple is coming up with more technology for them to steal and get richer on. Get my point? Get a clue.

      Quote Originally Posted by wdpower View Post
      I'm confused, how does something bad get better with more usage?

      "Your arm is broken, go climb a mountain, it will be better by the top!"
      Apple is assuming its users are using the "Report" option when there is an issue which would enable them to fix it. Can't fix it if you don't know there's an issue... How would you know your arm was broken if you don't get diagnosed by the doctor? Also apple is banking on, I'm sure, usage and diagnostic data being sent to them from the people that have it enabled. I would imagine when a result is not given by the application, it gets "vaulted" by the usage feature of usage and diagnostic tool.
    1. domenicp's Avatar
      domenicp -
      Quote Originally Posted by wdpower View Post
      I'm confused, how does something bad get better with more usage?

      "Your arm is broken, go climb a mountain, it will be better by the top!"
      It's really beta code... The more people use, the more issues they will find which they can then fix.
    1. Mrinfame's Avatar
      Mrinfame -
      Quote Originally Posted by bstunt10190 View Post
      That was so painful to follow/read. Bro, punctuation is your friend.
      Ok. i will follow your advice. My point is that apple isnt the company it was with Jobs. It needed Jobs once and it does so again. They are riding on a already successful product that was previously produced. This one (iphone 5) is just tweaked to be slicker not innovative not amazing. Same product just faster. Step up the game apple oh yeah period lol
    1. Soratokiyami's Avatar
      Soratokiyami -
      Wow, people are rude around here...
    1. nicrfe's Avatar
      nicrfe -
      I retract my last comment. Just took a trip to sf. iOS 6 maps could not find pier 27. It could not find the location after I got an address. When I got there and dropped a pin for future trips the saved location would not load in the proper place. Then directions home told me to drive way out if the way so I ignored it and drove home with no GPS. Took less then apples estimated time.
    1. kyphur's Avatar
      kyphur -
      Quote Originally Posted by domenicp View Post
      It's really beta code... The more people use, the more issues they will find which they can then fix.
      Until I started purchasing Apple products I had never before had to pay in order to be a Beta Tester...

      Since purchasing Apple products I now feel like a full time unpaid Beta Tester...
    1. jwil736's Avatar
      jwil736 -
      Quote Originally Posted by kyphur View Post
      Until I started purchasing Apple products I had never before had to pay in order to be a Beta Tester...

      Since purchasing Apple products I now feel like a full time unpaid Beta Tester...
      You are still within your 30 days to return if you don't like it... (Assuming you have iphone 5). If not then you should've jailbroke and saved your SHSH to downgrade.
    1. alexevo's Avatar
      alexevo -
      Quote Originally Posted by steeda763 View Post
      Steve Jobs' response would have been:

      Maps is a breathtaking app that will take you places you've never been you weren't trying to get to. We're using an advanced algorithm a hastily assembled app to determine more exhilarating experiences scary alleyways we could steer you down than you would have by going to your intended (and boring safe) location.

      -Steve
      fixed.
    1. kyphur's Avatar
      kyphur -
      Quote Originally Posted by jwil736 View Post
      You are still within your 30 days to return if you don't like it... (Assuming you have iphone 5). If not then you should've jailbroke and saved your SHSH to downgrade.
      Which addresses the fact that Apple seems to think it's okay to release Beta versions of flagship products on consumers?

      I don't use Siri, she sucks...

      I won't use Apple Maps, it blows...

      Apple's response, "They're still in Beta" is insulting...
    1. flguy725725's Avatar
      flguy725725 -
      Quote Originally Posted by jwil736 View Post
      "apple is coming up with more technology for them to steal and get richer on.
      '
      That's funny....apple and new technology...LOL. Coming up with more? Like their borrowed LTE technology? Hired Ex-Google Maps Employees Technology? Were you looking in a mirror when you wrote this statement...if not you might wanna try it.
    1. brianiino's Avatar
      brianiino -
      Technology changes all the time, every year there is a new version or update for computers, cell phones, televisions, and ect. Don't you agree that this is the same story here? People's feedback on these products helps the company make their product better. So stfu.
    1. domenicp's Avatar
      domenicp -
      Quote Originally Posted by kyphur View Post
      Which addresses the fact that Apple seems to think it's okay to release Beta versions of flagship products on consumers?

      I don't use Siri, she sucks...

      I won't use Apple Maps, it blows...

      Apple's response, "They're still in Beta" is insulting...
      Actually, Apple's response was not insulting. They admitted they screwed up. That's not insulting to the consumer at all.

      As for Siri sucking, and Maps blowing... I'm still laughing.
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by unison999 View Post
      Forget about superb it is not even mediocre...
      ida it was mediocre people wouldn't complain so much. It is truly cr^p.
    1. kyphur's Avatar
      kyphur -
      Quote Originally Posted by domenicp View Post
      Actually, Apple's response was not insulting. They admitted they screwed up. That's not insulting to the consumer at all.
      It's insulting because they advertise both of these features like they are flagship products that will revolutionize our lives but they throw them out in beta expecting us to deal with the problems as they work out the kinks.

      Both Siri & Apple Maps should be AppStore apps (for that matter so should FaceTime and Tethering so carriers can't restrict it like they can built-in features). Unfortunately Apple doesn't care enough about their end users to do such a thing.
    1. JedixJarf's Avatar
      JedixJarf -
      Quote Originally Posted by jwil736 View Post
      I guarantee its better than Google by end of 2013, mark my words. Apple will not allow another MobileMe situation.
      Im sorry, did you see ping?