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  • iPhone Once Again Tops JD Power Satisfaction Survey


    The more things change, the more they stay the same.

    On Friday, Apple's iPhone returned to familiar territory - atop the highest rankings of a J.D. Power and Associates customer satisfaction survey.

    Despite multiple generations of iPhones coming and going through the years, this latest survey marks the 8th consecutive company survey that shows Apple trouncing its smartphone competitors.

    Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 849 and performs well in all factors, particularly in physical design and ease of operation. HTC (790) follows Apple in smartphone rankings.
    According to details presented in today's announcement, The Wireless Smartphone Customer Satisfaction Study finds that customers who regularly use mobile channels of social media and gaming applications "are more satisfied with their device and spend more per month for wireless service than customers who do not."

    As we know, the iPhone is a social media and mobile gaming magnet. And with such a lofty rate of iPhone users engaged in both activities, the writing was clearly on the wall for the iPhone to be a big crowd-favorite once again.

    Source: JD Power and Associates
    This article was originally published in forum thread: iPhone Once Again Tops JD Power Satisfaction Survey started by Michael Essany View original post
    Comments 3 Comments
    1. rcm's Avatar
      rcm -
      According to details presented in today's announcement, The Wireless Smartphone Customer Satisfaction Study finds that customers who regularly use mobile channels of social media and gaming applications "are more satisfied with their device and spend more per month for wireless service than customers who do not."

      That's like saying costumer swho bought a phone are more likely to make phone calls that costumers who didn't
    1. bigboyz's Avatar
      bigboyz -
      Irish Spring says: "if you bring soap into the shower and rub it with your hands, you get lather and bubbles" hahahahha! These surveys are a bit silly to me..yet they benefit someone or something im sure.
    1. steve-z17's Avatar
      steve-z17 -
      Yeah, that's normal