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  • Apple (Kinda) Acknowledges iPad WiFi Issues, (Sorta) Suggests Workarounds


    Some iPad owners began reporting WiFi problems after bringing their new iPads home on Saturday, but Apple has been silent on the matter until today. In a new Knowledge Base article, Apple notes that iPads may have connectivity issues and offers ways of dealing with it. However, the workarounds mentioned have not solved all problems, and at least one user found that a replacement iPad worked fine.

    Several different WiFi-related problems have been reported so far. The most common appears to be weak and/or unstable connections. Many users that tried to reconnect to to home or hotspot networks after waking their iPads from sleep found that the device wouldn't reassociate. Apple issued a Knowledge Base article Saturday ("Troubleshooting Wi-Fi networks and connections") that many users found… well, kind of lame: it offered generic advice such as "Move closer to the Wi-Fi router or hotspot" and "verify the Wi-Fi router is connected to power and turned on."

    The Knowledge Base article posted today acknowledged that "under certain conditions," the iPad does not reconnect to a wireless network after waking from sleep. The problem is limited, according to Apple, to multiple-band a/b/g wireless gateways where the same network name is used for multiple bands. The suggested workaround is that users set up separate network names for each band and make sure the same encryption methods are used for the different bands.

    Some posters to the support forums noted that the problem went away when they set the iPad's brightness above minimum. And one iPad user took their problematic iPad back to the Apple Store for exchange, and didn't experience the problem with the replacement unit, suggesting that this is a manufacturing issue with certain iPads.
    This article was originally published in forum thread: Apple (Kinda) Acknowledges iPad WiFi Issues, (Sorta) Suggests Workarounds started by Paul Daniel Ash View original post
    Comments 33 Comments
    1. Jerzdre's Avatar
      Jerzdre -
      that what happens when ppl rush to buy something...you all were just testers...thats why you have to wait!!!! til they fix the bugs
    1. steve-z17's Avatar
      steve-z17 -
      Mine's been having the connectivity issue, kind of gets annoying. Oh well, still love everything about it!
    1. Jerzdre's Avatar
      Jerzdre -
      as u should..im just saying...that normally happens when ppl rush
    1. StealthBravo's Avatar
      StealthBravo -
      Quote Originally Posted by Jerzdre View Post
      as u should..im just saying...that normally happens when ppl rush
      That's just dumb. The wifi issues are just on a small percentage of iPads. If it continues to have an issue, take it into an Apple Store and they will replace it. They have the best customer server when it comes to fixing these issues.
    1. MJedi's Avatar
      MJedi -
      I wonder if it's due to the aluminum back. With the 3G version having that plastic top for the 3G antenna, I hope it will improve WiFi reception.
    1. Mes's Avatar
      Mes -
      Quote Originally Posted by StealthBravo View Post
      That's just dumb. The wifi issues are just on a small percentage of iPads....
      I hate to disagree with the boss ..... but I will

      History proves early users experience more problems. This applies to almost any new product.
      Exceptions do exist, but they are rare.
    1. reznor9's Avatar
      reznor9 -
      I don't have bad wifi signal. But do experience the ipad sometimes not automatically reconnecting with wifi after waking from sleep. I have to manually reconnect from settings. Hopefully a firmware patch will fix. As I bought from best buy and there is no apple store here.
    1. waheedtarin's Avatar
      waheedtarin -
      @ mes true the ipad feels like it was rushed and needed to wait until 4.0 and probly new feature were expected like camera and newer processors but it feel like ur just testers and there will be and version 2 coming soon with iPhone
    1. T4R06's Avatar
      T4R06 -
      did you guys did a full restore? when i receive mine a experienced. i decided to do a full restore and so far so good!
    1. Poseidon79's Avatar
      Poseidon79 -
      Mine is working great. I have a dual band g/n Netgear router with separate names for each n band and the same encryption for both bands.
    1. Mes's Avatar
      Mes -
      Quote Originally Posted by waheedtarin View Post
      @ mes true the ipad feels like it was rushed and needed to wait until 4.0 and probly new feature were expected like camera and newer processors but it feel like ur just testers and there will be and version 2 coming soon with iPhone
      The iPad is a great idea --- and I want one . But I've learned from experience to wait. Wait for bug fixes in software/firmware, wait for the second generation of a new model car, wait for almost everything. I like to be on the cutting edge, not the bleeding edge

      The 3GS was an exception to my 'wait rule'. Waiting allowed Apple to update their iBoot and further restrict jailbreaking/restoring/unlocking.
    1. kickerman65's Avatar
      kickerman65 -
      Quote Originally Posted by MJedi View Post
      I wonder if it's due to the aluminum back. With the 3G version having that plastic top for the 3G antenna, I hope it will improve WiFi reception.
      I believe the black apple logo on the back is the antenna cover. Its made of plastic. It appears to be chrome at a quick glance but if you inspect it closely you'll find that its actually black plastic.
    1. StealthBravo's Avatar
      StealthBravo -
      Quote Originally Posted by Mes View Post
      I hate to disagree with the boss ..... but I will

      History proves early users experience more problems. This applies to almost any new product.
      Exceptions do exist, but they are rare.
      I agree but I could never be one of those guys who waits a couple years for the DVD format to prove itself
    1. Mes's Avatar
      Mes -
      Quote Originally Posted by StealthBravo View Post
      I agree but I could never be one of those guys who waits a couple years for the DVD format to prove itself
      A couple years!!!
      With Apple software, wait a month or 2, with new H/W, one year max!

      With Blue-Ray ----- I'm still waiting (hahaha)
      [Blue-Ray === don't need it, don't want it, can't use it]
    1. StealthBravo's Avatar
      StealthBravo -
      I love new technology and gadgets too much to wait unless its from a crappy manufacture. With Apple, I feel like I am not really gambling. I have always had good luck with their products.

      I bought a PS3 on launch day and started my blu-ray collection.
    1. dbizzy1's Avatar
      dbizzy1 -
      So what do you guys think? WiFi or 3G+WiFi
    1. Melech518's Avatar
      Melech518 -
      3G+wifi for sure...but for now I can handle my wifi only model
    1. eg6motion's Avatar
      eg6motion -
      Quote Originally Posted by dbizzy1 View Post
      So what do you guys think? WiFi or 3G+WiFi
      Wifi since the cost is ridiculous for a 3G antenna. You can simply tether to get a connection anywhere.
    1. adrian1480's Avatar
      adrian1480 -
      mine is affected.

      and no amount of saying, "only a small % are affected" will make mine less affected or make me feel any better.

      she's going back just as soon as I decide for sure if that product is worth replacing in my computing world.
    1. Fallguy's Avatar
      Fallguy -
      Quote Originally Posted by StealthBravo View Post
      I agree but I could never be one of those guys who waits a couple years for the DVD format to prove itself
      Sigh..... I was one of those guys .