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  • Blizzard's Battle.net Service Hacked, CEO Tells Users to Change Account Password


    If you are a gamer and have been sucked into playing games made by Blizzard such as the Warcraft series, the Starcraft series, and the Diablo series (all of which are Mac compatible) than you may know that Blizzard recently informed customers that their internal security network.

    Blizzard doesnít believe that financial information was compromised but other data including email addresses for all non-China players and scrambled passwords were taken. The company believes that it will be extraordinarily difficult for hackers to break into actual accounts but it is recommended that all users change their passwords. For those of you who might be affected, it is important to follow Blizzardís recommendation to keep your account safe.

    It should be noted that Blizzard offers the Battle.net Mobile Authenticator to help with issues such as this beach. The authenticator is an iPhone app (or standalone piece of hardware) that dynamically generates a new six-digit code every minute. Users canít log into any Battle.net account (whether it's through a game or on the website) without this code. It works to eliminate almost all unauthorized access to the Battle.net account and it is recommended for all Battle.net accountholders.


    The following letter was released by the Blizzard CEO, Mike Morhaime:

    Players and Friends,

    Even when you are in the business of fun, not every week ends up being fun. This week, our security team found an unauthorized and illegal access into our internal network here at Blizzard. We quickly took steps to close off this access and began working with law enforcement and security experts to investigate what happened.

    At this time, we've found no evidence that financial information such as credit cards, billing addresses, or real names were compromised. Our investigation is ongoing, but so far nothing suggests that these pieces of information have been accessed.

    Some data was illegally accessed, including a list of email addresses for global Battle.net users, outside of China. For players on North American servers (which generally includes players from North America, Latin America, Australia, New Zealand, and Southeast Asia) the answer to the personal security question, and information relating to Mobile and Dial-In Authenticators were also accessed. Based on what we currently know, this information alone is NOT enough for anyone to gain access to Battle.net accounts.

    We also know that cryptographically scrambled versions of Battle.net passwords (not actual passwords) for players on North American servers were taken. We use Secure Remote Password protocol (SRP) to protect these passwords, which is designed to make it extremely difficult to extract the actual password, and also means that each password would have to be deciphered individually. As a precaution, however, we recommend that players on North American servers change their password. Please click this link to change your password. Moreover, if you have used the same or similar passwords for other purposes, you may want to consider changing those passwords as well.

    In the coming days, we'll be prompting players on North American servers to change their secret questions and answers through an automated process. Additionally, we'll prompt mobile authenticator users to update their authenticator software. As a reminder, phishing emails will ask you for password or login information. Blizzard Entertainment emails will never ask for your password. We deeply regret the inconvenience to all of you and understand you may have questions. Please find additional information here.

    We take the security of your personal information very seriously, and we are truly sorry that this has happened.

    Sincerely,
    Mike Morhaime
    Source: Blizzard via PC Gamer
    This article was originally published in forum thread: Blizzard's Battle.net Service Hacked, CEO Tells Users to Change Account Password started by Akshay Masand View original post
    Comments 9 Comments
    1. 2k1's Avatar
      2k1 -
      Change all my stuff last night. This is an on going battle with them.
    1. seanymACK's Avatar
      seanymACK -
      mobile authenticator ftw
    1. 2k1's Avatar
      2k1 -
      Agree got that last night.
    1. petrusk's Avatar
      petrusk -
      Yeah this has actually been going on for months, they only realized on Aug 4th. I've heard no reports of authentication protected users being affected although it's being rumored.
    1. n00neimp0rtant's Avatar
      n00neimp0rtant -
      I have an Authenticator tied to my account for Diablo real money transactions. Every week it forces you to enter a number from the app. It's pretty much impossible to get into accounts protected with Authenticators
    1. Micturition's Avatar
      Micturition -
      Seems like they actually took their security serious though, unlike Sony.
    1. Truckerbear's Avatar
      Truckerbear -
      Yes the authenticator is wonderful. Don't want to be without it!
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by seanymACK View Post
      mobile authenticator ftw
      Yea but really sucks if you change your number and forgot to take old number off before changing. Took me weeks to get it changed. Their call line was always unavailable or to busy to take anymore calls.
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Just a reminder that Google also has 2 step authentication for their services and you should enable it on that too.

      Hell, enable 2-step authentication on any services you use that provides it.