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  • Best Buy Customers Return Tablets After Thinking They Were iPads


    Between all the heated debates and court documents being released as part of the ongoing and seemingly never-ending Apple vs. Samsung courtroom drama, there seems to be some humorous news. Ina Fried of AllThingsD noted the following line from one of the recently made-public court documents (note, the emphasis is hers):

    Samsung was forced to release a bunch of documents it had been keeping under seal that show the likeness between its products and Apple’s. Examples outlined in the documents include comments from Samsung workers discussion similarities with Apple’s products and reports Samsung got from retailer Best Buy that Samsung tablets were being returned because customers thought they were getting iPads.
    Yes, if you read that, you read it correctly; it said customers, which means more than one. The number of Best Buy customers hasn’t been disclosed so it could very well just be two, but the context of the wording makes it appear as if it seems to be a common occurrence in several Best Buys. It might not be enough evidence in court to help sway any of the numerous arguments going back and forth between the two tech giants but it is likely to become the butt of many jokes online.

    On another note, it is quote ironic how people could possibly not only mistake a Samsung tablet for an iPad but then go ahead and purchase it and not realize the lack of Apple logos and jargon on the box itself. Going one step further, if they couldn’t tell the difference that they bought a Samsung tablet and somehow even got past the box to opening it up, at what point did they realize it wasn’t an iPad? The whole situation brings too many questions to the table and is rather confusing (yet funny) at the same time. Let’s hope the two tech giants resolve their issues with one another sooner rather than later so that the industry can move forward with innovations and advanced technology instead of accusations and stupidity.

    Source: AllThingsD
    This article was originally published in forum thread: Best Buy Customers Return Tablets After Thinking They Were iPads started by Akshay Masand View original post
    Comments 32 Comments
    1. Ambi_Valence's Avatar
      Ambi_Valence -
      Quote Originally Posted by PokemonDesigner View Post
      Well all people now a days think that any tablet is an iPad because iPad is a more well known name and today's marketshare is made up of mostly idiots who don't understand technology well enough to tell the difference so that is a completely unfair advantage that crapple has now gained.
      I don't, do you?
    1. NakedFaerie's Avatar
      NakedFaerie -
      Really how hard is it to read a huge letters on a box. Either it says IPAD or it says GALAXY TAB.
      And what about all the other tablets that got returned coz stupid people dont see all the advertisements for those tablets but are bombarded with ads for the iPad and they returned them too.
      Just coz Apple hate the makers of their products doesn't mean all returned android tablets are from Samsung. I bet most are probably Asus or some other brand I cant think of atm as there is little to no advertisements on those ones.

      Apple just have more money to waste and advertise everywhere so its a common name but when you go to the shop to buy a tablet you realise there are many all with different features and specs and its not that easy to buy the right one for you but as you've been bombarded with all the info on the iPad thats what you end up getting.
      I bet if Samsung put as much advertising into the Galaxy Tab then you would get that instead as it is actually a better tablet.
    1. RyoSaeba's Avatar
      RyoSaeba -
      Quote Originally Posted by bry2k2 View Post
      It says "IPAD" on the box with a giant Apple logo, pretty hard to screw that up.
      In China, manufactures often make their boxes look like the items they are copying. All the KIRF iPhones here are sold in the same white box that is the same size as Apple's. Instead if iPhone, it'll say something like Air Phone or something similar.

      Retailers sometimes put similar products together so customers may mistaken a generic brand instead of a big brand. They make a lot more off the generic brands. If you go to the grocery store, you can see this. They'll make the box same color and very similar design. Someone in a hurry can mistakenly grab the generic brand that was strategically placed next to the big brand they are copying.

      Quote Originally Posted by NakedFaerie View Post
      I bet if Samsung put as much advertising into the Galaxy Tab then you would get that instead as it is actually a better tablet.
      You would certainly lose this bet. Andriod tablets may be better for you but certainly not for the general public. Kids of all ages can pick up an iPad and use it. Grandmas and grandpas can pick up an iPad and use it easily. That is why the iPad is successful. There aren't even many advertisements here in China but everyone wants an iPhone and iPad. Hell, someone sold his kidney for one!
    1. quidam_brujah's Avatar
      quidam_brujah -
      Quote Originally Posted by RyoSaeba View Post
      In China, manufactures often make their boxes look like the items they are copying. All the KIRF iPhones here are sold in the same white box that is the same size as Apple's. Instead if iPhone, it'll say something like Air Phone or something similar.

      Retailers sometimes put similar products together so customers may mistaken a generic brand instead of a big brand. They make a lot more off the generic brands. If you go to the grocery store, you can see this. They'll make the box same color and very similar design. Someone in a hurry can mistakenly grab the generic brand that was strategically placed next to the big brand they are copying.



      You would certainly lose this bet. Andriod tablets may be better for you but certainly not for the general public. Kids of all ages can pick up an iPad and use it. Grandmas and grandpas can pick up an iPad and use it easily. That is why the iPad is successful. There aren't even many advertisements here in China but everyone wants an iPhone and iPad. Hell, someone sold his kidney for one!
      +1

      Both are white boxes with a tablet on the cover. Yeah, the words are different but we've been conditioned to do everything based on a picture. Go to a restaurant -- same thing.

      If Best Buy has bothered to mention it to Samsung, it means the numbers have to be in the hundreds -- minimum -- or it wouldn't be worth it to them.
    1. bmwraw8482's Avatar
      bmwraw8482 -
      Quote Originally Posted by hank197857 View Post
      comments longer than 1.5 inches should be deleted.
      Word son!
    1. i.Annie's Avatar
      i.Annie -
      Quote Originally Posted by quidam_brujah View Post
      +1

      Both are white boxes with a tablet on the cover. Yeah, the words are different but we've been conditioned to do everything based on a picture. Go to a restaurant -- same thing.

      If Best Buy has bothered to mention it to Samsung, it means the numbers have to be in the hundreds -- minimum -- or it wouldn't be worth it to them.
      Yeah about that picture thing...no people still need to learn to read. There is a reason why words are on the box.

      Whether online or in store, when I shop I tend to read the box carefully to make sure I'm buying exactly what I want. Especially with Xbox and ps3 having a lot of the same games, I read the product description and/or box three times over to make sure I'm getting the Xbox version and not the ps3 one to avoid having to return anything.

      Pictures help, but words need to be read.

      Quote Originally Posted by Nintendo Tim View Post
      Or, it could have been online purchases; it doesn't state one way or another if they were in store or not. I'm not sure how Best Buy reps - myself being a recently former one - wouldn't be doing their jobs right. Some stores do set tablets out in traps (be it box traps or spider traps) for their "grab and go" customers, with employees never having the chance to talk to these customers to make sure they're getting the right item they want.
      Customer don't read a damned thing. They look for a price tag and an image of what they want; they don't read, and I've seen it happen many times over in my nearly 5 years working in retail.
      Don't get me wrong, I'm not putting all blame on the reps. I'm just saying it could be that just as much as it is obviously the customer failing to bother reading. I'm sure you were a great rep but I've had less than pleasant experiences with some best buy reps in my area.

      As for online shopping, well I never ruled out that it's purely the customer's fault. It truly is. Words are put on the product description for a purpose, but people like to look at pictures and purchase hastily.
    1. jOnGarrett's Avatar
      jOnGarrett -
      Quote Originally Posted by unison999 View Post
      Samsung should flip this, saying because Best Buy's return policy requires a reason they used the excuse popularized by Apple to return Samsung product.
      Or it could be Apple employee that did this to justify Apple's claim.

      exactly what I said when I read this story, either apple employees or apple fan boys.
    1. khaf's Avatar
      khaf -
      Quote Originally Posted by RyoSaeba View Post
      kids of all ages can pick up an iPad and use it. Grandmas and grandpas can pick up an iPad and use it easily. That is why the iPad is successful. There aren't even many advertisements here in China but everyone wants an iPhone and iPad. Hell, someone sold his kidney for one!
      I agree with you 100 percent the Ipad is perfect for children and adults who grew up without computers. Im not dissing anyone but I wouldn't reccomend android to anyone who would need outside help to setup an email address or do basic things on a computer. I have a Galaxy tab 10.1 and my oldest son has the Ipad3 (He is 7 years old). My mom is 52 and she got an Android phone and Tablet and hardly asked for help on anything. I still don't know how people can mistake a Samsung tablet for an Apple tablet I didn't know **** about tablets before I purchased them for my house and they looked different to me in the store before I started reading up on them. This is like someone complaining that they purchased a Windows desktop because they thought it was a Mac lol silly blind people. Just because something is tech doesn't mean people shouldn't use there eyes and common sense, but I guess it isn't so common anymore is it?.
    1. raduga's Avatar
      raduga -
      Quote Originally Posted by hank197857 View Post
      comments longer than 1.5 inches should be deleted.
      usernames over 9 characters should be truncated.
    1. ikesmasher's Avatar
      ikesmasher -
      thats because people see a big black rectangle with a screen and assume its an ipad.

      I had a lady walk into staples next to me, she walks up to a 17 inch laptop and asks the associate, "this isnt a netbook is it?"
      When it comes to tech, for some reason, people have no inclination to actually learn about a product before they buy it. It has nothing to do with the physical appearance (there are dozens of tablets that look like the ipad, in apple's logic) but people see something remotely similar and pretend its the same thing when they buy, then realize its not and blame the store/the company for their stupidity.
    1. skodwarde's Avatar
      skodwarde -
      well thats embarrassing...come on people!
    1. bigboyz's Avatar
      bigboyz -
      The Box doesn't say iPad..its not an iPad. That is all for now.