Apple Moves Old Reviews from Apps Affected by DRM Bug
An error in Apple’s DRM code generation for App Store apps caused a number of app updates to crash on launch earlier this week
. The issue, which Instapaper developer, Marco Arment initially reported began spreading to more than 100 iOS and Mac app updates including Instapaper, GoodReader, an Angry Birds HD Free to name a few.
Naturally several users got annoyed at the developers of the apps, as they didn’t know the issue was on Apple’s servers. This caused them to leave negative reviews on the App Store, leaving developers to deal with an issue they couldn't fix, and on the other hand, leaving them to explain to customers how you should back up their data and just patiently wait for a solution.
After the Cupertino California company officially acknowledged the issue and explained it was associated with DRM code generation on the App Store, Apple decided to move all negative reviews that had been left during the hours of the bug. The company has indeed moved negative reviews from apps affected by the bug, such as Instapaper, GoodReader, and The Early Edition to name a few, by re-issuing app updates for the same version of the app and moving the “Current Version” reviews to “All Versions.”. Here Apple cleverly removed comments for the specific update version of the app that was corrupt, as a way to help developers and clear the confusion.
It’s likely that Apple will remove all reviews (not just the negative ones) from any app that received a corrupted update. Unfortunately the company hasn’t issued a public apology to developers but the removal of the bugged version should definitely help make things better. The update version should help make sure customers can re-install the fixed version of an app without having to delete the older version first. It isn’t clear whether the old reviews will still affect overall ranking of an app but hopefully they don’t.