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  • Apple Supplies iPhone Unlock Codes Through iTunes


    AT&T started allowing out-of-contract customers to unlock their iPhones on Sunday and reports confirm the process is accomplished through iTunes.

    According to those who have unlocked their devices Apple applies the unlock codes to the device after restoring the device through iTunes. However, getting to that point isn’t the most straight-forward or customer friendly process.

    According Apple Insider customers wanting to unlock need to dial 611 to speak with a customer service representative, after which they are met with a prohibitively lengthy wait in order to speak with a technician. Once the technician is on the phone the customer needs to answer a series of questions to ensure that the user is eligible for the iPhone unlock.

    Once AT&T confirms the user is eligible for the unlock AT&T emails a .pdf document to the user detailing the remaining steps involved in the unlocking process. The four step process includes:

    1. Opening iTunes and verifying you have internet access
    2. Connecting your iPhone using the dock connector USB cable.
    3. Backup and restore your iPhone using iTunes
    4. After restoring your iPhone will be unlocked.


    If the unlock is complete users are met with the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click continue.”

    Leave it to AT&T to turn a simple four steps into a long time-consuming process. Have any MMi members unlocked their iPhones yet? Was it quick, or filled with long wait times and awesome “Please hold” music?

    Source: Apple Insider
    This article was originally published in forum thread: Apple Supplies iPhone Unlock Codes Through iTunes started by Phillip Swanson View original post
    Comments 116 Comments
    1. nebulis's Avatar
      nebulis -
      Quote Originally Posted by g12007 View Post
      This is free ? Just have to give up all ur info
      Yes it's free.
    1. gkoussa's Avatar
      gkoussa -
      I see how AT&T will f this up with registered IMEIs and serial numbers for replacement phones.
    1. hel22's Avatar
      hel22 -
      I read somewhere else that you can do this through AT&T chat as well. not only by calling. So no waiting times.
    1. sstroud's Avatar
      sstroud -
      I did it yesterday (Sunday), no wait time and the email came before I got off the phone with the tech rep. Got a T-Mob SIM today to try when I get home. Really hope a restore is not needed as I don't want to loose the jailbreak.
    1. FoxMcWeezer's Avatar
      FoxMcWeezer -
      Bunch of noobs on this site. You don't need to restore and lose your untethered. Just go to redsn0w or SAM and deactivate.
    1. mtkhalid's Avatar
      mtkhalid -
      Quote Originally Posted by FoxMcWeezer View Post
      Bunch of noobs on this site. You don't need to restore and lose your untethered. Just go to redsn0w or SAM and deactivate.
      you speak from experience ? cuz i tried to do it without restore and it wouldnt work. ended up restoring and now im on a tethered jailbreak.

      I used redsn0w to deactivate and it still didnt work.
    1. jco's Avatar
      jco -
      Would a restore and downgrade work to keep the unlock and a untethered JB?
    1. blynckensmom's Avatar
      blynckensmom -
      They keep telling me I have to wait 24-48 hrs for the unlock codes. Grrr.
    1. Orby's Avatar
      Orby -
      Quote Originally Posted by mtkhalid View Post
      you speak from experience ? cuz i tried to do it without restore and it wouldnt work. ended up restoring and now im on a tethered jailbreak.

      I used redsn0w to deactivate and it still didnt work.
      I'll speak from experience on this one. If AT&T has flipped the switch on your phone, then you'll get the "Congratulations, your iPhone has been unlocked!" message after deactivating with SAM or redsn0w (no restore needed). I'm guessing your phone just has not been unlocked yet. The arrival of a second e-mail confirming the unlock has been completed is your cue to try deactivating and plugging into iTunes again.
    1. imlboy's Avatar
      imlboy -
      when you contact ATT, do you have to be on their service to be eligible to get the phone unlocked?
    1. blynckensmom's Avatar
      blynckensmom -
      What, pray, is a nooob? If u mean clueless, helpless person hungry for advice & EXPLICIT instruction, here I am!!!

      I just want my damned phones unlocked!

      What's to deactivate if the phone is not the one on the AT&T contract? Do I still have to do all that stuff?
    1. iPittsburgh's Avatar
      iPittsburgh -
      Quote Originally Posted by Orby View Post
      I'll speak from experience on this one. If AT&T has flipped the switch on your phone, then you'll get the "Congratulations, your iPhone has been unlocked!" message after deactivating with SAM or redsn0w (no restore needed). I'm guessing your phone just has not been unlocked yet. The arrival of a second e-mail confirming the unlock has been completed is your cue to try deactivating and plugging into iTunes again.
      Do you absolutely have to restore to unlock? I really don't care about jailbreaking but just don't wanna restore.
    1. Orby's Avatar
      Orby -
      Quote Originally Posted by imlboy View Post
      when you contact ATT, do you have to be on their service to be eligible to get the phone unlocked?
      If you ended your service with them by paying an ETF or the term of your contract on your iPhone's service expired, then the only other requirement to get your unlock is that you do not owe AT&T any money.

      Quote Originally Posted by blynckensmom View Post
      What, pray, is a nooob? If u mean clueless, helpless person hungry for advice & EXPLICIT instruction, here I am!!!

      I just want my damned phones unlocked!

      What's to deactivate if the phone is not the one on the AT&T contract? Do I still have to do all that stuff?
      After you get the e-mail from AT&T stating your phone has been successfully unlocked, yes, you must either deactivate your iPhone via redsn0w or SAM (or restore the phone's firmware, not recommended) to complete the unlock on your end. "Activation" refers to your iPhone being allowed to get past the emergency call screen.

      Quote Originally Posted by iPittsburgh View Post
      Do you absolutely have to restore to unlock? I really don't care about jailbreaking but just don't wanna restore.
      You absolutely DO NOT have to restore. Use redsn0w's "Deactivate" or SAM, available on Cydia for free from the repo http://repo.bingner.com.
    1. iPittsburgh's Avatar
      iPittsburgh -
      Did AT&T ask anyone to provide proof of ownership to unlock their phone? I just called and they wanted me to fax proof of ownership.

      Quote Originally Posted by Orby View Post
      You absolutely DO NOT have to restore. Use redsn0w's "Deactivate" or SAM, available on Cydia for free from the repo http://repo.bingner.com.
      Gotcha, just wanted to double check.
    1. NooK's Avatar
      NooK -
      Quote Originally Posted by imlboy View Post
      when you contact ATT, do you have to be on their service to be eligible to get the phone unlocked?
      No you do not. I bought my 3GS in a best-buy and brought it home to Europe. I have never had any dealings with AT&T whatsoever, used an AT&T card on it and this phone has never been, out-of-the-box, in the USA yet I called them yesterday and it seems that the process might go through.

      They asked me to fax the receipt which I'll do tomorrow but it looks like it will be fine.

      Quote Originally Posted by iPittsburgh View Post
      Did AT&T ask anyone to provide proof of ownership to unlock their phone? I just called and they wanted me to fax proof of ownership.
      They asked me to fax the original receipt which luckily I found. She did expect me to not have it which I said I didn't (didnt know i did at that point) but after some time checking she said I needed it.

      That's not to mention the fact that she asked so many questions that I was soon getting prepared to give her the color or my underwear or something.
    1. xero87's Avatar
      xero87 -
      Quote Originally Posted by iPittsburgh View Post
      Did AT&T ask anyone to provide proof of ownership to unlock their phone? I just called and they wanted me to fax proof of ownership.



      Gotcha, just wanted to double check.
      I just called and all I needed to provide was my IMEI number and an email address.

      My friend was asked for proof though. So I guess it varies.
    1. iPittsburgh's Avatar
      iPittsburgh -
      Quote Originally Posted by xero87 View Post
      I just called and all I needed to provide was my IMEI number and an email address.

      My friend was asked for proof though. So I guess it varies.
      I'll be calling in again then. I bought mine on craigslist so no receipt, I did however get mine exchanged for a new one at an apple store.
    1. NooK's Avatar
      NooK -
      Quote Originally Posted by imlboy View Post
      when you contact ATT, do you have to be on their service to be eligible to get the phone unlocked?
      No you do not have to be or ever have been on their service to get the unlock.
    1. daytonaviolet's Avatar
      daytonaviolet -
      i believe the ATT instuctions is missing one major step. i believe you need to have a NON AT&T sim card installed into your iphone before steps 1-4. by having a non ATT sim card, during activation.. itunes will check the whitelist if your eligibile for an unlock. even if you are eligibile (ATT customer service rep .. puts you on the white list) but you dont insert a non ATT sim.. and you only leave your ATT sim card.. then.. why would itunes think you need an unlock.
    1. lepetitmort84's Avatar
      lepetitmort84 -
      Hey guys, just got off the phone with ATT and here is what happens.

      1. Confirm you're qualified. No existing contract (month to month needs to be), no past due bill.
      2. He told me I will recieve an email withint 48 hours telling me how to complete the unlock.

      I was on the phone no more than 15 minutes and I did ask about a restore, he said he doesn't see why it'll be required even if it said restore in the instructions. I'll keep you guys posted