Apple Supplies iPhone Unlock Codes Through iTunes
AT&T started allowing out-of-contract customers to unlock their iPhones on Sunday and reports confirm the process is accomplished through iTunes.
According to those who have unlocked their devices Apple applies the unlock codes to the device after restoring the device through iTunes. However, getting to that point isn’t the most straight-forward or customer friendly process.
According Apple Insider
customers wanting to unlock need to dial 611 to speak with a customer service representative, after which they are met with a prohibitively lengthy wait in order to speak with a technician. Once the technician is on the phone the customer needs to answer a series of questions to ensure that the user is eligible for the iPhone unlock.
Once AT&T confirms the user is eligible for the unlock AT&T emails a .pdf document to the user detailing the remaining steps involved in the unlocking process. The four step process includes:
1. Opening iTunes and verifying you have internet access
2. Connecting your iPhone using the dock connector USB cable.
3. Backup and restore your iPhone using iTunes
4. After restoring your iPhone will be unlocked.
If the unlock is complete users are met with the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click continue.”
Leave it to AT&T to turn a simple four steps into a long time-consuming process. Have any MMi members unlocked their iPhones yet? Was it quick, or filled with long wait times and awesome “Please hold” music?
Source: Apple Insider