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  • Apple Supplies iPhone Unlock Codes Through iTunes


    AT&T started allowing out-of-contract customers to unlock their iPhones on Sunday and reports confirm the process is accomplished through iTunes.

    According to those who have unlocked their devices Apple applies the unlock codes to the device after restoring the device through iTunes. However, getting to that point isn’t the most straight-forward or customer friendly process.

    According Apple Insider customers wanting to unlock need to dial 611 to speak with a customer service representative, after which they are met with a prohibitively lengthy wait in order to speak with a technician. Once the technician is on the phone the customer needs to answer a series of questions to ensure that the user is eligible for the iPhone unlock.

    Once AT&T confirms the user is eligible for the unlock AT&T emails a .pdf document to the user detailing the remaining steps involved in the unlocking process. The four step process includes:

    1. Opening iTunes and verifying you have internet access
    2. Connecting your iPhone using the dock connector USB cable.
    3. Backup and restore your iPhone using iTunes
    4. After restoring your iPhone will be unlocked.


    If the unlock is complete users are met with the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click continue.”

    Leave it to AT&T to turn a simple four steps into a long time-consuming process. Have any MMi members unlocked their iPhones yet? Was it quick, or filled with long wait times and awesome “Please hold” music?

    Source: Apple Insider
    This article was originally published in forum thread: Apple Supplies iPhone Unlock Codes Through iTunes started by Phillip Swanson View original post
    Comments 116 Comments
    1. blynckensmom's Avatar
      blynckensmom -
      I have been dicked around frm here to Kingdom. I am trying to unlock 2 3GSs and 1 3G.

      I called; they verified that the phones r out of contract & I am on good standing. Was given case #s, told I wld receive e-mails w/in 24-48 hrs (DIDN'T HAPPEN), & that the case(s) wld b "resolved by 4/17" -- whatever THAY" means.

      I do not understand how some of you r getting this done instantly. I am leaving the country b4 this magical "4/17" date, & need at least one of the phones unlocked b4 I leave, b/c I cannot sign onto my iTunes Acc't on the cruise ship.

      Can anyone who has actually completed the process give me any suggestions?
    1. H4CK3R's Avatar
      H4CK3R -
      Quote Originally Posted by metaljay View Post
      lol at above comment
      Mkkay lol
    1. lepetitmort84's Avatar
      lepetitmort84 -
      I just called ATT and requested 2nd level support. They are absolutely refusing to do it immidiate for me. Spoke with a manager and said all wait times are 5-7 days. Anything you were told previously is incorrect. Again, she said there is no way they can speed it up. *****
    1. Tanko11's Avatar
      Tanko11 -
      Quote Originally Posted by lepetitmort84 View Post
      I just called ATT and requested 2nd level support. They are absolutely refusing to do it immidiate for me. Spoke with a manager and said all wait times are 5-7 days. Anything you were told previously is incorrect. Again, she said there is no way they can speed it up. *****
      Just go online and contact ATT through chat. I did mine last night about 9:30, waited about 15 mins. for customer service rep to join to chat and I told what they can help me with. They verified my info and asked for my IMEI #. I received they email confirmation within 10 mins.
    1. legazyiz's Avatar
      legazyiz -
      Quote Originally Posted by Tanko11 View Post
      Just go online and contact ATT through chat. I did mine last night about 9:30, waited about 15 mins. for customer service rep to join to chat and I told what they can help me with. They verified my info and asked for my IMEI #. I received they email confirmation within 10 mins.
      If you don't have an ATT account you can't do this (EDIT: as in chat with someone online). You can't contact technical support without logging in. Did you choose technical support as your category for contact? If not which did you choose?
    1. blynckensmom's Avatar
      blynckensmom -
      Am still banging my head against the wall. WHY does this process have to b a boatload of "can't get there frm here"?
    1. medsouljah's Avatar
      medsouljah -
      Finally unlocked iPhone 4. It took three attempts. First call with a clueless CSR and she told me that they are not unlocking any iPhone 4. The second try was with online chat and still a no go because my 2 year contract does not end until Aug 2012. Finally I called tech support and he just ask me my IMEI and email, 2 days later it's finally unlocked. Just to let you guys know that you don't have to restore as long as you used non-AT&T sim card.
    1. Tanko11's Avatar
      Tanko11 -
      Quote Originally Posted by legazyiz View Post
      If you don't have an ATT account you can't do this (EDIT: as in chat with someone online). You can't contact technical support without logging in. Did you choose technical support as your category for contact? If not which did you choose?
      You are right. You need to have an ATT account to log in. And yes, you have to choose technical support.
    1. steveken's Avatar
      steveken -
      Well, I requested the unlock for my iPhone 3G on the 10th and got it today (12th). I have done the backup and restore part cause I didn't care if I lost the jailbreak because I don't use the phone anymore, but never saw the congratulations message come up. I am guessing it is because I do not have a sim in the phone to activate, so it can't verify I suppose. I wish there was a way to verify that the phone was successfully unlocked without a sim, but looks like I can't. I'll just have to take AT&T's word for it. Maybe one day I will try a T-Mobile sim in it.
    1. daytonaviolet's Avatar
      daytonaviolet -
      actually the unlock wont even take place until you sync to itunes w/ a non-at&t sim in your iphone.
    1. medsouljah's Avatar
      medsouljah -
      I just called at&t tech support today and ask for my iPhone 4S unlocked. He just took my IMEI and gave me a case #. I hoping this one will be successful too like my iPhone 4.
    1. Selwin Snape's Avatar
      Selwin Snape -
      Quote Originally Posted by daytonaviolet View Post
      actually the unlock wont even take place until you sync to itunes w/ a non-at&t sim in your iphone.
      Not true. I popped in my AT&T sim card while doing the restore on iTunes on my 4S. I got the message that my phone has been unlocked in iTunes and proceeded. Took out the AT&T sim, put in my t-mobile sim, and caught signal right away. No issues, what so ever.
    1. Simon's Avatar
      Simon -
      Quote Originally Posted by Selwin Snape View Post
      Not true. I popped in my AT&T sim card while doing the restore on iTunes on my 4S. I got the message that my phone has been unlocked in iTunes and proceeded. Took out the AT&T sim, put in my t-mobile sim, and caught signal right away. No issues, what so ever.
      I think he meant without doing a restore.
    1. confucious's Avatar
      confucious -
      To get iTunes to Unlock you just need to Activate your phone.
      A restore will activate,
      puting a new SIM in will activate,
      Selecting DeActivate in RedSn0w will force a reactivation.
    1. jetsetjoey's Avatar
      jetsetjoey -
      Quote Originally Posted by Hillefied View Post
      Their (AT&T) prices are comparable to every other major cellular provider. There is no "extreme" difference among them. Just an FYI.
      I have an iPhone 4S, which is JailBroken & running T-Mobile via Gevey Adapter. I initiated an online chat session with AT&T. They asked for my IMEI# & about 5 min. after providing it, an agent instructed me to connect to iTunes & Restore, whereby I would then be Unlocked... BUT here is what I did INSTEAD:

      1) Connected to iTunes with T-Mobile/Gevey Adapter & waited... nothing!
      2) Removed Gevey & inserted just T-Mobile SIM & waited... still nohting!!
      2) Powered my iPhone 4S completely off, waited a few minutes & then powered it back on...
      3) Connected to iTunes & nothing... UNTIL, after about 6-7 minutes, while researching online, the phone said Activating!!!
    1. steveken's Avatar
      steveken -
      Quote Originally Posted by daytonaviolet View Post
      actually the unlock wont even take place until you sync to itunes w/ a non-at&t sim in your iphone.


      Ahh, well, there is my problem then. I have absolutely NO sim in it whatsoever. I do not have a regular SIM anymore I don't think that I could put in it. Well, unless a REALLY old AT&T (pre-3G) sim would do the trick??
    1. raaamsz's Avatar
      raaamsz -
      Official unlock method not working for me. Plz someone help.

      I am having iPhone 4 originally locked to AT&T. Got without contract and I am eligible for unlock. Both apple and AT&T confirmed that my phone is unlocked according to their database . But I tried all possible ways nothing makes my iPhone to get unlocked. Here is what I did but no use.

      [Currently my phone is in ios 5.0.1 and it is jail broken and unlocked with ultrasn0w. Currently I am in India and trying from here only]

      - I tried back up and restore. No use.
      - I tried updating iOS 5.1 with customised firmware to preserve my baseband. (currently I am in 1.59) and even it says invalid sim.
      - I deactivated through redsn0w and tried with iTunes and no use.

      Can anyone help me how to get my iPhone unlocked officially ?

      Note : now I downgraded to ios 5.0.1 with preserving my baseband with the help of stitching tool in redsn0w.
    1. confucious's Avatar
      confucious -
      When you deactivated wit RS and connected to iTunes did it not unlock? If not your phone has not been unlocked.
    1. H4CK3R's Avatar
      H4CK3R -
      It should be unlocked bro, have you tried another SIM in it?
    1. steveken's Avatar
      steveken -
      Well, you see, your problem is most probably because you are trying to do all this extra garbage with ultrasn0w and preserving your baseband. The phone is unlocked, you don't need to do that crap anymore. Seriously, if the carrier has unlocked it and Apple has unlocked it, why in the hell are you worrying about all that extra ********?? Quit trying to do stuff that is completely unnecessary and I bet you that you won't have to worry about this problem. Make sense???