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  • Best Buy to Update Return Policy, Covers All Items For 30 Days Including Mac and iPad



    Best Buy might suck a little less starting next week as the retailer is reportedly updating its return policy and it appears to actually favor consumers.

    Best Buy currently allows customers a 14 day window to receive a full refund on returns. Under the new policy Best Buy will extend the return window to 30 days. All electronic items including iPads, and Macs will be included in the plan. Also, Best Buy will not charge customers restocking fees. The only thing discontinued is the 60-day price match for home theater and appliance purchases.

    It appears Best Buy is aligning themselves with Amazon’s awesome return policy which allows customers a ridiculous amount of leeway in returning their items and almost always pays for return shipping. Best Buy plans to “flawlessly implement” the new policy with an emphasis on what they’re calling the “Perfect Match Promise.” Best Buy will officially introduce the new policy on March 4. Also, those who purchased a product before the new policy is implemented are at the discretion of the store if they attempt to return an item after 14 days. Best Buy makes sure to note though, “stores are empowered to make the right decision for the customer” and presumably accept returns on purchases made just before the new policy is implemented.

    Apple currently only offers a two-week return period, and for the consumer-rights conscious customer the added return time with Best Buy could influence some Mac related purchase decisions. Who knew the big blue and yellow box actually had a soul-ish like thing somewhere inside?

    Source: TUAW
    This article was originally published in forum thread: Best Buy to Update Return Policy, Covers All Items For 30 Days Including Mac and iPad started by Phillip Swanson View original post
    Comments 12 Comments
    1. flightsim's Avatar
      flightsim -
      Quote Originally Posted by Phillip Swanson View Post
      Best Buy might suck a little less
      Never thought that was possible
    1. AKCHRIS's Avatar
      AKCHRIS -
      I have 45 days to return ANYTHING. So this doesn't concern me.
    1. hallj29018's Avatar
      hallj29018 -
      Oh heck yea too bad there isn't a best buy around where I live I'm getting clumsy in my age
    1. jjk454ss's Avatar
      jjk454ss -
      Most items have been 30 days already, only certain items were 14 days.
    1. cmwade77's Avatar
      cmwade77 -
      But will they still require a driver's license to return anything, no matter how it was originally paid for, even if you have a receipt? And continue to write down the information?

      If so, then I will not make purchases there, this can easily lead to identity theft (probably already has for some people, as their system has been hacked a couple of times already).
    1. jasvncnt10's Avatar
      jasvncnt10 -
      Quote Originally Posted by cmwade77 View Post
      But will they still require a driver's license to return anything, no matter how it was originally paid for, even if you have a receipt? And continue to write down the information?

      If so, then I will not make purchases there, this can easily lead to identity theft (probably already has for some people, as their system has been hacked a couple of times already).
      Thats weird, I never get asked for a drivers license. I love Best Buy. Never had any issues.
    1. wasney's Avatar
      wasney -
      The drivers license is to prevent fraud, such as the large scale scam of returning broken 360's or other devices in the new ones box. This way when a lazy person doesn't check serials there is a backup. You wouldn't believe how many idiots try that...
    1. QuinnD's Avatar
      QuinnD -
      I work at best buy. We're not bad guys... The managers are dipshits sometimes though.
    1. quidam_brujah's Avatar
      quidam_brujah -
      Devil's in the details... I bet they want unlimited access to your email accounts, permission to email-blast all your Facebook contacts, or a blood sample in exchange for this privilege.
    1. bigdog5142's Avatar
      bigdog5142 -
      I love BB as well. I'm a silver member, so I get 45 days to return anything! Worked really well in selling my iPad 1 and getting a great deal on an iPad 2 open box...which I'll use until the iPad 3 comes out and make the determination to upgrade at that point.
    1. nightsoarer's Avatar
      nightsoarer -
      This site might suck a little less if it didn't have such biased, rumor-driven writers...

      I'm also a Premiere Silver member at Best Buy and reap the benefit of having a 45 day return policy on everything. Normal returns are 30 days and always have been, except for computers/tablets which were 14. They haven't had restocking fees for a while now, old news..
    1. PorthosPirate's Avatar
      PorthosPirate -
      Don't forget the not-so-fine print that says "Best Buy reserves the right to refuse a return for any reason." In other words: you have 30 days unless we don't feel like it.

      Also, don't forget to get treated like a criminal on the way out the door. After all, you've just given them hundreds or thousands of dollars and they want to search you and your bags because you might have stolen something. Just say no thank you to showing your receipt and keep walking. If they stop you physically, call 911.