Best Buy might suck a little less starting next week as the retailer is reportedly updating its return policy and it appears to actually favor consumers.
Best Buy currently allows customers a 14 day window to receive a full refund on returns. Under the new policy Best Buy will extend the return window to 30 days. All electronic items including iPads, and Macs will be included in the plan. Also, Best Buy will not charge customers restocking fees. The only thing discontinued is the 60-day price match for home theater and appliance purchases.
It appears Best Buy is aligning themselves with Amazon’s awesome return policy which allows customers a ridiculous amount of leeway in returning their items and almost always pays for return shipping. Best Buy plans to “flawlessly implement” the new policy with an emphasis on what they’re calling the “Perfect Match Promise.” Best Buy will officially introduce the new policy on March 4. Also, those who purchased a product before the new policy is implemented are at the discretion of the store if they attempt to return an item after 14 days. Best Buy makes sure to note though, “stores are empowered to make the right decision for the customer” and presumably accept returns on purchases made just before the new policy is implemented.
Apple currently only offers a two-week return period, and for the consumer-rights conscious customer the added return time with Best Buy could influence some Mac related purchase decisions. Who knew the big blue and yellow box actually had a soul-ish like thing somewhere inside?
Source: TUAW
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