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  • T-Mobile Blames 700,000 Lost Subscribers on iPhone 4S


    T-Mobile is hemorrhaging subscribers. And the carrier says Apple is chiefly to blame.

    More specifically, the white-hot launch of the iPhone 4S last October has apparently contributed greatly to the massive number of subscribers T-Mobile say it has lost since that time.

    If you've been tuned out to the earnings reports on Wall Street this week, T-Mobile failed to wow with its latest quarterly earnings report. In fact, the carrier's loss of nearly three-quarters of a million subscribers (700,000) is being directly attributed to the popularity of the iPhone 4S.

    Consumers simply flocked to the new iPhone from all directions - as evidenced by Apple's most recent quarterly earnings report. And it looks like T-Mobile - the only major carrier in the U.S. to not offer the iPhone - suffered dearly as a consequence.

    "Sequentially, the decline in branded net contract customers was driven primarily by higher branded contract deactivations as a result of the launch of the iPhone 4S by three nationwide competitors in mid-October," T-Mobile bemoaned in its report. "Not carrying the iPhone led to a significant increase in contract deactivations in the fourth quarter of 2011," added T-Mobile USA CEO Phillipp Humm. "In 2012 and 2013, T-Mobile USA will invest to get the business back to growth, including an incremental $1.4 billion investment in its network modernization initiative, which will total a $4 billion investment over time."

    But without the iPhone, it remains to be seen just how much "growth" the carrier can really achieve when its subscribers leave in droves to follow the newest Apple smartphone to AT&T, Sprint, and Verizon.

    Source: New York Times
    This article was originally published in forum thread: T-Mobile Blames 700,000 Lost Subscribers on iPhone 4S started by Michael Essany View original post
    Comments 34 Comments
    1. EVO's Avatar
      EVO -
      Quote Originally Posted by m.catamount View Post
      Can't lie.. I was one of em

      me too!

      actually it was them changing their Wireless TOS and started charging people who didnt have an internet plan, and didnt even inform them of the changes..

      and the iphone 4s helped a little
    1. Maxime Caudebec's Avatar
      Maxime Caudebec -
      I find T-mobile to be pretty childish, for blaming the iPhone on there 700,000 customer loss. T-mobile is the one not to choose the iPhone being a part of there service so it's there issue.
    1. snoozkewl's Avatar
      snoozkewl -
      Couple week ago I went into a T-mobile store to ask if they would get the iPhone because I wanted my girlfriend to have one. The sales man puffed up on his biggest egotistical attitude and proceeded to tell me that they were too good for the iPhone. Then a bunch of crap about their new 4G network and they declined selling iPhones be cause their old news. I didn't get into it with him, he clearly very believed what he was saying. And we went to a Verizon store.
    1. Stryker1's Avatar
      Stryker1 -
      Peeps are so blind to the ATT crap service, locked phones that you cannot get unlocked etc. Wow, mass stupidity for going after a phone and being completely blind to the crappy service the will recieve. Oh well, I am a former iPhone 4/ATT person and love my T-mobile serve and android phone.
    1. AKCHRIS's Avatar
      AKCHRIS -
      Solution. Give the iPhone to T-Mobile. NOW..all Major players will have one. NOW....the REAL...fun begins..because NOW..it's off to the Races with Plans & data.
    1. Airwaves182's Avatar
      Airwaves182 -
      Quote Originally Posted by BenderRodriguez View Post
      Just cause I want to watch Netflix doesnt mean they have to be dicks about data. I used 12 gigs like 6 months ago doing the same thing and never got yelled at or data limited but after using just 2 gigs this months get yelled at? AT&T SUCKS
      Then leave AT&T! We won't miss hogs like chu
    1. SuncoastDave's Avatar
      SuncoastDave -
      So, let's see... They are losing customers to , well, everybody who carries an iPhone (uh, everybody else in the market, more or less...) Ah yes. LAWSUIT TIME!!!

      (No, I have no idea what grounds they could possibly have, but given the US court system, that doesn't seem to stop anybody.)
    1. Lonnie99362's Avatar
      Lonnie99362 -
      That is the most insane thing I have seen on here. Lawsuit??? Really??? Sure people sue at the drop of a dime. T-mobile will not even look that way. For one they are now hurting financially for a poor business decision on their part. They are not going to risk losing even more money on attorneys and court costs only to be laughed out of Court. T-noble has no one to blame but themselves for not listening to their customers. Business 101: The customer is always right.
    1. Hunit's Avatar
      Hunit -
      In my area t-mobile stinks I had t mobile phones I was a customer for 1 year before I just dropped them. Even if they get the iPhone it wouldn't help them.
    1. Tucnepo's Avatar
      Tucnepo -
      Quote Originally Posted by Hunit View Post
      In my area t-mobile stinks I had t mobile phones I was a customer for 1 year before I just dropped them. Even if they get the iPhone it wouldn't help them.
      Every wireless carriers have their service dead zones in my area tmobile got exceptional signal
    1. unison999's Avatar
      unison999 -
      If TMobile 3G switch to signal compatible to iPhone, Apple is already selling unlocked iPhones to support that. T-Mobile do not have to officially carry iPhones to sell service to iPhones, no need to worry about subsidizing the damn thing either. Just provide reliable unlimited service for cheap price would be more than enough to get me to switch. I hate AT&T customer service, they are all sales person. Forced me to go to the store and took 30 min to cancel a line I do not use, while doing so trying to convince me to keep 2 lines because it is so cheap... How can 2 lines be cheaper than 1 line??? Also how hard is it to understand "I want to cancel my 2nd line"????
    1. BLASTphemus's Avatar
      BLASTphemus -
      I have been a loyal Tmobile customer for over 10 years. I have been using the iphone on their network since the 3G came out. Now I'm simply tired of jumping through hoops to jailbreak/unlock. I especially refuse to go through the process of a gevey jailbreak. It wasn't a terrible experience just an annoyance I guess.

      Plus the fact I've been using edge speed while everyone I know is on 3G/4G speeds has finally convinced me to dump my iphone and get one of those sexy galaxy S II. I'll stick with their service, they've never done me wrong but that S II has been really calling me. I qualify for a new one for only $239.

      I think it's time to move on from jailbreaking and go to rooting the android.
    1. duromega's Avatar
      duromega -
      I was one of them :/
    1. MoDaLoT's Avatar
      MoDaLoT -
      Quote Originally Posted by BLASTphemus View Post
      I have been a loyal Tmobile customer for over 10 years. I have been using the iphone on their network since the 3G came out. Now I'm simply tired of jumping through hoops to jailbreak/unlock. I especially refuse to go through the process of a gevey jailbreak. It wasn't a terrible experience just an annoyance I guess.

      Plus the fact I've been using edge speed while everyone I know is on 3G/4G speeds has finally convinced me to dump my iphone and get one of those sexy galaxy S II. I'll stick with their service, they've never done me wrong but that S II has been really calling me. I qualify for a new one for only $239.

      I think it's time to move on from jailbreaking and go to rooting the android.
      I understand what you mean. I was lucky to find a iPhone 4 with the baseband of 1.59 and I have had different iPhones before like the 2G 3G 3GS and the 4. I am so convinced that I will never go to a different phone ever again. The iPhone is truly the best of the best I believe. The dev teams are doing a tremendously good job by providing us with new updates jailbreaks and hopefully soon another unlocked. I have been with T-Mobile for about a year and half. Soon as my contract is up and about three more months I will be switching to a official iPhone carrier.