Survey from Consumer Reports Gives Praise to Verizon, Jabs to AT&T
On Tuesday, Consumer Reports - the venerable consumer watchdog - published the results of its 2011 survey of U.S. carriers. And it turns out that Verizon is the big winner, while AT&T finished dead last.
Of the four major U.S. national cell-phone standard service providers, Verizon scored the highest in this year’s Ratings. In second was Sprint. "Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge," the report reads.
T-Mobile, meanwhile, placed third below Verizon and Sprint but "continued to rate significantly better than the higher-priced AT&T." Consumer Reports reached its findings from a survey of more than 66,000 subscribers, each of whom was surveyed regarding their service and customer-support experience (with both standard and no-contract providers).
“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” said Paul Reynolds, electronics editor for Consumer Reports. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”
Source: Consumer Reports