Apple has recently started a replacement program for the first-generation iPod Nano due to overheating issues. The units that are affected by this issue were sold between September 2005 and December 2006 with a manufacturing defect sourced at a single Apple battery supplier for the first edition of Apple's first venture into thin and portable iPods.
According to Apple, the possibility of overheating is small but since the iPod Nano is five years old, the chances of it overheating are larger. Apple is informing users of the original iPod Nano to stop using the product and get it replaced for free. Apple sent out the following email to those who purchased the first generation iPod Nano:
Dear iPod nano owner,
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
Replacement Process
You may order a replacement unit via the web. Click here to begin.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Additional Information
Identifying an iPod nano (1st gen):
• It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
Thank you for participating in this program.
Sincerely,
Apple
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
Replacement Process
You may order a replacement unit via the web. Click here to begin.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Additional Information
Identifying an iPod nano (1st gen):
• It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
Thank you for participating in this program.
Sincerely,
Apple
Below is a picture of a first-generation iPod Nano that was affected by the issue (image courtesy of The Consumerist):
We'd recommend taking advantage of the replacement program as soon as possible if you happen to be the owner of a first-gen iPod Nano.
Did any of you have an experience with an overheating iPod Nano? Are any of you going to be taking advantage of the replacement program? Share any thoughts below!
Source: Apple, The Consumerist (Thanks to MMi user Louis for sending this in)
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