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  • Embarrassing Apple Retail Store Training Video Leaks


    Retail training videos are usually terrible, and embarrassing for everyone involved. Apple retail stores are no exception.

    Iím sure those involved in the video above prayed every night after filming this the video would be buried beneath the backyard wrestling and makeup tutorial videos of the Internets. Alas, it was not meant to be.

    MacRumors discovered the video and brought it back to life. The video lays out the APPLE retail strategy in a horrifically cheesy rap video that decides to include every stereotype associated with modern rap.
    • A - Approach the customer with a "warm welcome"
    • P - Position, Permission, Probe - Tell the customer what you want to do, ask permission, and then ask them questions to determine their needs.
    • P - Present the appropriate product solution that fits their needs.
    • L - Listen to their concerns.
    • E - End with a fond farewell and an invitation to return.

    Other official training videos reportedly exist, but none have leaked. I wish they would have. Or maybe I donít. They couldnít possibly be as bad as this. According to a MacRumors commenter the video was filmed after hours and shown once at a store meeting. The video was a personal project for a former employee and is not an official Apple retail video. Thank God. But, the video still does show the Apple BOH (back of house), which is off-limits to anyone except Apple employees.

    I can only hope other unofficial Apple videos exist and a war of poorly made Apple training videos is about to be unleashed on the Interwebs.

    Source: MacRumors
    This article was originally published in forum thread: Embarrassing Apple Retail Store Training Video Leaks started by Phillip Swanson View original post
    Comments 38 Comments
    1. Bluemoldycheeze88's Avatar
      Bluemoldycheeze88 -
      PRobe? ehh.. sounds like a cheap porno
    1. Bluprint's Avatar
      Bluprint -
      Quote Originally Posted by sziklassy View Post
      Thing is, one does not have to be able to do a thing better, to know that someone else's performance sucked. Ever watch sports? Ever yell at the tv and call the guy an idiot? Could you have done better? I rest my case.

      I'm not professional athlete so maybe not. But I could have a better performance if my competition was you. And if you could do better than the man in the video not named Jay-Z then let me see it.
    1. crackertime's Avatar
      crackertime -
      That was great, please fix the title.
    1. dadoria2's Avatar
      dadoria2 -
      Gotta say, I actually thought it was pretty good. Not boring like other training videos I've seen. It keeps the employees entertained and watching it enough could cement that song in their heads. Lol!
    1. ChSchuldiner's Avatar
      ChSchuldiner -
      I must admit, it's kinda lame. But at the same time, it really says good advice.
    1. bstunt10190's Avatar
      bstunt10190 -
      Quote Originally Posted by bruinsrme View Post
      Well it certainly aimed at a younger demographic.
      Beats the hell out of some computer based training or slide presentation.
      not really, i would rather a straight forward and organized presentation about what i need to do.

      thats just me though.
    1. whereswaldo's Avatar
      whereswaldo -
      This isn't embarrassing, this is hilarious
    1. mmaboi21's Avatar
      mmaboi21 -
      Lol this is awesome! I could understand being embarrassed in the video but it just shows you how colorful apple really is. I liked it and didn't think it was cheesy at all. Hilarious! Thanks for posting this Phil.

      Anybody ever see the Safeway/Von's training videos?? Now those are super super lame...
    1. syedsufyan's Avatar
      syedsufyan -
      why was it removed?!?!??!?!?!?!?
    1. expl0itfinder's Avatar
      expl0itfinder -
      this video has been removed by the userFAIL
    1. mmaboi21's Avatar
      mmaboi21 -
      I watched it just in time then...
    1. NSXrebel's Avatar
      NSXrebel -
      Y'all are idiots. First of all, this is not an Apple produced/authorized video, but one made by some Apple employees.Secondly, the title to this "story" is misleading. I understand that there needs to be website traffic in order to bring in $$, but lately Modmyi has been sensationalizing/hyping/misleading stories in order attract that traffic. It's not just Modmyi that's doing it, but other tech/news blog sites as well.
    1. andypropaganda's Avatar
      andypropaganda -
      Quote Originally Posted by NSXrebel View Post
      Y'all are idiots. First of all, this is not an Apple produced/authorized video, but one made by some Apple employees.Secondly, the title to this "story" is misleading. I understand that there needs to be website traffic in order to bring in $$, but lately Modmyi has been sensationalizing/hyping/misleading stories in order attract that traffic. It's not just Modmyi that's doing it, but other tech/news blog sites as well.
      Ever been to AOL or Yahoo! News? They are the kings of that crap. Modmyi isn't nearly as bad.
    1. ADF's Avatar
      ADF -
      Quote Originally Posted by KraXik View Post
      Oh dear. Another one. Who keeps leaving the door open and letting them in? I bet it was Josh.....
      What, are you kidding me? This "music video" was tackier than the reply you left. It's something that wouldn't have happened if Jobs were still here, and if so, heads would have rolled.
    1. mmaboi21's Avatar
      mmaboi21 -
      Idiots?? Mehh doesnt matter video was still hilarious.
    1. kraziebone's Avatar
      kraziebone -
      Dang it was removed

      Here is another link Embarrassing Apple Retail Store Training Video - YouTube
    1. Zeal's Avatar
      Zeal -
    1. mmaboi21's Avatar
      mmaboi21 -
      Quote Originally Posted by ADF View Post
      What, are you kidding me? This "music video" was tackier than the reply you left. It's something that wouldn't have happened if Jobs were still here, and if so, heads would have rolled.
      Wow... And your reply was soo0000000oooo much less tackier..